ARM Industry Claims Up Again in January

increasing bar graphLitigation went up in January for FDCPA and TCPA claims while FCRA claims decreased, according to the latest report from WebRecon.

03/16/2023 3:10 P.M.

1.5 minute read

WebRecon’s latest report shows litigation remained fairly high across the board in January in Fair Debt Collection Practices Act and Telephone Consumer Protection Act cases; however, Fair Credit Reporting Act claims decreased slightly.

FDCPA suits increased 15.5% from December 2022 to January 2023, TCPA cases increased 41.5% and CFPB complaints increased 20.9%, while FCRA cases dipped 2.7%, according to WebRecon.

Here is a breakdown of claims under accounts receivable management industry laws as well as CFPB complaints for January 2023.

Fair Debt Collection Practices Act

FDCPA claims increased by 15.5% to 343 in January compared to 297 in December. Compared to claims from Jan. 1 through Jan. 31, 2022, FDCPA claims declined 33.8%, from 518 to 343, during the same period in 2023.

Telephone Consumer Protection Act

TCPA claims increased by 41.5% to 133 in January compared to 94 in December. Compared to claims from Jan. 1 through Jan. 31, 2022, TCPA claims increased 1.5%, from 131 to 133, during the same period in 2023.

Fair Credit Reporting Act

FCRA claims decreased by 2.7% to 439 in January compared to 451 in December. Compared to claims from Jan. 1 through Jan. 31, 2022, FCRA claims decreased 16.2%, from 524 to 439, during the same period in 2023.

Consumer Financial Protection Bureau Complaints

Consumer complaints filed with the CFPB increased by 20.9% to 5,774 in January compared to 4,774 in December.

There were 5,145 complaints in January 2022 compared to the 5,774 complaints in January 2023—a 12.2% decrease.

The types of debt behind the complaints were:

  • 1,642 Other debt (28%)
  • 1,540 I do not know (27%)
  • 1,249 Credit card debt (22%)
  • 839 Medical debt (15%)
  • 262 Auto debt (5%)
  • 114 Payday loan debt (2%)
  • 63 Mortgage debt (1%)
  • 36 Private student loan debt (1%)
  • 29 Federal student loan debt (1%)

The most common type of complaint was about attempts to collect debt not owed, at 56% or 3,243 complaints, followed by complaints about written notification about a debt at 17% or 977.

Read the complete WebRecon report here.

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