TCPA Compliance Center

Tools to Keep Up with the Ever-Changing TCPA Landscape

The Telephone Consumer Protection Act (TCPA) has a significant impact on the ability of debt collectors to lawfully contact consumers. Given the importance of effective communication to successful debt recovery, ACA continues to lead the effort to modernize the TCPA to better balance consumer privacy with legitimate business communications.

The TCPA restricts the use of automatic telephone dialing systems (ATDS or autodialers), artificial or prerecorded voice messages, text messages received by cell phones, and the use of fax machines to send unsolicited advertisements. It also specifies several technical requirements for fax machines, autodialers, and voice messaging systems.

Although Congress enacted the TCPA primarily to regulate the activities of telemarketers and the delivery of telephone solicitations and unsolicited advertisements, certain important provisions of the statute and its regulations extend to all persons and entities, including debt collectors.

The TCPA Compliance Center will keep you in-the-know, with useful TCPA-related compliance materials tailored for ACA members.

ACA’s TCPA Compliance Guide

Our guide to the TCPA addresses restrictions regarding the use of automatic telephone dialing systems, artificial and prerecorded messages, fax machines, and caller ID. It also includes a detailed analysis of ACA v. FCC and what it means to the industry, an assessment of the current state of consumer call blocking technology, and more.

TCPA Classes

Many of ACA’s educational courses, both live and on-demand, explore TCPA issues and help you keep up with updated case law and more.

ACA SearchPoint®: A Comprehensive Compliance Library

Search. Point. Done. Access more than 200 white papers developed in house by ACA’s compliance team on a range of industry-relevant topics.

TCPA News in Your Inbox

ACA Daily, our free e-newsletter, brings important industry news to subscribers’ inboxes every business day—including TCPA compliance news, related court decisions, and more.