Upcoming Events
In-Person and Online ACA Events, as well as ACA Unit Events
We have something for everyone, whether you want to attend an in-person session, provide online learning opportunities to your staff, or connect with other industry professionals.
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ACA’s national industry conferences offer the right mix of insightful content, endless networking, and desirable destinations for various levels of your organization. Click on each event below for more info. For information on exhibits and sponsorships, visit Opportunities to Engage with ACA Members.
Online
Join industry peers from the comfort of your home or office and tap into a wealth of information on key topics surrounding our industry. Core Courses, Hot Topics, and ACA Huddle make up the long list of online learning opportunities. Visit the Education page to learn more about these, as well as ACA’s designations and All-Access Training Zone.
Not seeing your Core Curriculum scheduled below? You can now watch Core anytime, anywhere all from our recordings library.
ACA Huddle
June 2023
Wednesday, June 21, 2023 11:00 AM – 12:00 PM Central Standard Time
ACA Huddle is a free, members-only, weekly online event providing real-time updates on regulatory, federal/state advocacy, and compliance issues discussed by industry experts.
Say it Loud, Say it Proud, I’m a Debt Collector!
July 2023
Friday, July 07, 2023 2:00 PM – 3:00 PM Central Standard Time
Water Cooler Chat
July 2023
Thursday, July 13, 2023 1:00 PM – 1:30 PM Central Standard Time
Think about that time when you learned something unexpected in a casual conversation—something that changed your life! The Women in Collections Resource Committee gives you the opportunity for networking and conversation with your peers—unstructured, casual, and groundbreaking!
We look forward to meeting you, introducing you to all the amazing women in the ARM industry, and building your network.
*This is a members Only Event
Data Security and Privacy 1
July 2023
Monday, July 17, 2023 – Tuesday, July 18, 2023 Central Standard Time
This core webinar is two days long (Monday 17th from 1:00 pm-2:30 pm and Tuesday 18 from 1:00 pm-2:30 pm.)
Data security breaches affect millions of consumers and businesses—are you prepared?
You’re Not Hitting Your Goals – Now What?
July 2023
Tuesday, July 18, 2023 2:00 PM – 3:00 PM Central Standard Time
“Are you tired of falling short of your monthly revenue goals as a collector in the debt collection industry? Are you feeling overwhelmed and unsure of how to get back on track? If so, then this course is for you!”
Blueprint® Quality Management System Foundational Training
August 2023
Tuesday, August 01, 2023 – Thursday, August 03, 2023 Central Standard Time
Meets Tuesday 1st, Wednesday 2nd, and Thursday 3rd, from 11:00-12:30 pm Central Time. You must attend all live sessions for full credit. This course is not available on demand.
Different than our other designations for individuals, Blueprint® is ACA’s company certification program. Earn a Blueprint® Quality Management System certification to form a foundation for RFPs (“Requests for Proposals”), licensing, regulators, and industry certifications. Create efficiency and consistency for staff and clients, develop accountability to higher standards, and make continuous improvements across all practices.
Essential Collection Skills and Techniques
August 2023
Monday, August 07, 2023 – Tuesday, August 08, 2023 Central Standard Time
Meets Monday and Tuesday from 10:00-11:30 am Central Time. You must attend both sessions for full credit.
State Specifics for Collectors 3
August 2023
Friday, August 18, 2023 2:00 PM – 3:00 PM Central Standard Time
Join Nick Prola, Stefanie Jackman and Abigail Pressler as they explore what’s new regarding state laws and what’s coming up.
FDCPA Essentials for the ARM Industry
August 2023
Monday, August 21, 2023 – Tuesday, August 22, 2023 Central Standard Time
Meets Monday and Tuesday 10:00-11:30 am Central Time. You must attend both sessions for full credit.
Right Strategy, Right Now! Series: Having the Right Client Scorecard
August 2023
Thursday, August 24, 2023 2:00 PM – 3:00 PM Central Standard Time
Having the Right Client Scorecard
Are you looking to stay up to date on the latest developments in client scorecards and make sure you are meeting the needs of today’s medical facilities? Then join us for this session to learn how client scorecards have evolved in recent years and the direction that they are heading. We will discuss how to begin shifting scorecard focus from liquidation and outbound calls to the various outreach methods being used in the industry today, charitable write-offs, and patient impacts. We’ll also provide tips on working with a “patient first” approach, so that you can make sure your scorecard meets the needs of your client. Don’t miss this opportunity to stay ahead of the curve and make sure you’re delivering the best client experience possible!
Key Take Aways:
- Learn what to look for and when to discuss your scorecard with your client.
- Understand how to define “activities” and align with your client’s mission and values.
- Gain knowledge of working with a “patient first” approach.
Trainer Specialist Designation Workshop
August 2023
Monday, August 28, 2023 – Thursday, August 31, 2023 Central Standard Time
This Core webinar is 3 days long (Monday, Tuesday, Thursday) and will happen from 11:00am Central to 12:30pm Central.
Client Relationships: Building and Maintaining Positive Connections
August 2023
Wednesday, August 30, 2023 2:00 PM – 3:00 PM Central Standard Time
This webinar is part of “The Marketing and Sales Mastery Series: Unlock Your Potential and Drive Business Success.”
FDCPA Essentials for the ARM Industry
September 2023
Monday, September 11, 2023 – Tuesday, September 12, 2023 Central Standard Time
Meets Monday and Tuesday 10:00-11:30 am Central Time. You must attend both sessions for full credit.
Essential Collection Skills and Techniques
September 2023
Monday, September 25, 2023 – Tuesday, September 26, 2023 Central Standard Time
Healthcare Collection Management: Advanced Topics for the HCM Designation
October 2023
Monday, October 02, 2023 – Friday, October 06, 2023 Central Standard Time
Please plan to attend Monday 10/2, Tuesday 10/3, Thursday 10/5, and Friday 10/6 to recieve full credit. This webinar will start at 11am CST and ends at 12pm CST.
Strategic Planning: Working on Your Business for Success
October 2023
Wednesday, October 18, 2023 2:00 PM – 3:00 PM Central Standard Time
This webinar is part of “The Marketing and Sales Mastery Series: Unlock Your Potential and Drive Business Success.”
Blueprint® Hot Topic: Documentation Must-Haves
October 2023
Monday, October 30, 2023 11:00 AM – 12:00 PM Central Standard Time
If your company is pursuing Blueprint QMS, or if you need a deep-dive into how to assemble the “right” documents and artifacts for your Compliance Management System, join us. Learn planning and organization tips and fun ways to celebrate documentation success with your team. This Hot Topic will refer to the ACA Blueprint QMS system but is open to everyone. Can’t attend this live session? Try ACA Hot Topic Recordings On Demand.
State Specifics for Collectors 4
November 2023
Thursday, November 30, 2023 2:00 PM – 3:00 PM Central Standard Time
Join Nick Prola, Stefanie Jackman and Abigail Pressler as they explore what’s new regarding state laws and what’s coming up.
Opportunities to Engage with ACA Members
Exhibit and Sponsor at ACA’s Main Events
Through exhibits, sponsorships, and advertising, you can show ACA members what services you offer to help them succeed. Reach out to us today to customize a package for your company.