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Our Lineup of Experts Will Provide Strategies for Revenue Success

Get ready to take your revenue to new heights! The ACA HOW Revenue Growth Summit brings you dynamic content to help you master the “How” of growing revenue for your organization. You will learn how to tap into the various collection markets, what data to analyze and build into your business strategy, how to write effective proposals, master text messaging and email roadmaps, and so much more!

The interactive content is built for:

  • agencies searching for solutions to grow revenue.
  • anyone who needs an exchange of revenue-building ideas.
  • agencies of all sizes and markets.
  • agencies who need to gather their teams in-person.

Team discounts are available!

We can’t wait to see you in Bourbon City!

Need we say more? This event agenda is built to allow you plenty of flexible time to network outside the session room. Louisville itself is an experience – take advantage of the location and connect with attendees in advance to plan out an early excursion, dinner reservations or stay after to explore the rich bourbon heritage. There is so much to explore just within 5 miles of the hotel! Check out all Louisville has to offer!

Do you have a benchmark group or user group that needs to meet in person? Let us know – we may be able to help you find space to meet!


Sponsorships & Affiliate Opportunities

We’ve changed the game with refreshed opportunities for you to connect with ACA members. Check out the new Affiliate opportunities available for this event!

Schedule


Louisville Slugger Museum & Factory Tour

2:00 PM - 3:45 PM

Getting in early? Join us in celebrating the legendary Louisville Slugger baseball bats and their undeniable impact on the sport. From forest to field, you'll learn about the journey of how each bat is made and see first hand specific  models for your favorite players. You'll receive a FREE mini-bat at the end of the tour! Add this tour to your registration for just $22. Meet in the lobby at 1:45pm. Transportation on your own. Museum is 0.8 miles from the hotel. 


Registration Open

3:30 PM - 6:00 PM

Sponsored by Skit.ai


Resource Hub Set Up

3:30 PM - 4:00 PM


Welcome Reception

4:30 PM - 6:00 PM

The Welcome Reception, supported by TCN, is more than just a gathering—it's a celebration of connections, partnerships, and the limitless possibilities that arise when industry leaders come together. Engage in meaningful conversations with fellow attendees and industry experts.


Mystery Nightcap

9:00 PM - 11:00 PM

Join us after dinner for a mystery nightcap, somewhere in Louisville! We'll let you know at registration on-site where to go! No tickets required - you pay there to drink and/or play. 

Interested in sponsoring this nightcap? Reach out to us at [email protected]


[Interest Group] Runners Club - Bridges Across the Bluegrass

6:30 AM - 7:30 AM

A little over 4 miles starting in Kentucky, going to Indiana, and back. you'll experience stunning views of the Ohio River, the Louisville skyline, and the picturesque landscapes of both Indiana and Kentucky. You'll also encounter historic landmarks, charming riverfront parks, and glimpses of local wildlife.

Check out the route: https://www.mapmyrun.com/routes/view/5918633392/

SIGN UP with Aaron: [email protected] or (360) 907-5880. Meet in the hotel lobby. Be sure to dress for the weather.


Emerging Leaders Breakfast

8:00 AM - 9:00 AM

Come learn about ACA's new Emerging Leaders Cohort! This program is designed to promote growth and longevity for promising professionals who are developing within the industry by providing resources, exposure and opportunities to build a network with other industry leaders. 


Registration Open

8:00 AM - 4:00 PM

Sponsored by Skit.ai


Breakfast

8:30 AM - 9:00 AM


Welcome

8:45 AM - 9:00 AM


Diversifying Your Portfolio – Understanding the Different Markets [Main Stage]

9:00 AM - 10:30 AM

Expand your debt collection business by exploring new markets. This session will provide you with a glance into the various debt collection markets and the strategies needed to enter them successfully.

These markets include: Credit Unions, Utilities, Commercial, Telecom, Add On Services, Property Management, Governmnet. Industry experts from each market will share their challenges and success stories, giving you practical knowledge of how you can thrive in each. In this session, you will:

  • Gain Market Insights: Develop a deep understanding of each market, with a focus on their diversity and unique characteristics. Identify key market dynamics and regulatory influences.
  • Navigate Challenges: Identify common challenges and pitfalls when entering into each market, and brainstorm solutions and mitigation strategies.
  • Leverage Success Stories: Learn from real-world success stories shared by industry experts.


Beverage Break & Innovation Circles

10:30 AM - 11:15 AM

Make the most of this break by engaging with fellow attendees, diving into the topics covered in this morning’s sessions, sharing where you dinned in the food-haven city and treat yourself to a refreshing beverage. Thank you to our break sponsors Renkim Corporation and RNN Group.

Innovation Circles will run from 10:45 – 11:00am. More details to come.


The How – Tapping into New Markets [Main Stage]

11:15 AM - 12:30 PM

You learned the “what” in the first session, now you get the “how”. During this interactive session, you'll have the opportunity to join several small group discussions for an in-depth exploration of the markets you're interested in entering. Come prepared with questions and leave with actionable insights for mastering a new collection market.

Our expert speakers will share their knowledge and insights in the following areas:

  • Success Story: Learn from real-world case studies of how others have successfully entered and thrived in their specific markets.
  • Getting in the Room: Understand effective marketing strategies, networking opportunities, branding, and how to connect with creditors in your chosen market.
  • Tailoring Collection Strategies: Discover methods for customizing debt collection approaches to suit the unique characteristics of your selected market.
  • Overcoming Challenges: Take a deeper dive into the challenges and pitfalls identified in the first session and brainstorm solutions.
  • The Costs: Explore pricing strategies, staffing considerations, and the role of technology support, including AI, chatbots, email, texting, and offshore resources.


Lunch

12:30 PM - 1:45 PM


Mastering Text Messaging: A Comprehensive Roadmap [Breakout]

1:45 PM - 2:45 PM

You wish there was a session that didn’t focused on text messaging compliance but instead provided you with a step-by-step roadmap to help you confidently launch and manage texting campaigns in your organization. This session is it! This how-to program will:

  • Guide you through everything you need to know, and is tailored for anyone that understands the potential of texting but needs the roadmap to get started.
  • Strip away the complexity of texting, focusing less on the legal intricacies and more on the practical how-to of texting.
  • Transform your hesitation into confidence, equipping you with a clear, step-by-step strategy to implement texting effectively in your debt collection processes.


Profitability in Practice: Mastering Metrics for Business Success [Breakout]

1:45 PM - 2:45 PM

This session isn’t just an opportunity to learn; it's an essential step in transforming your approach to business profitability in a highly competitive environment. Measure and manage your key performance indicators to ensure continued growth and profitability with the essential tools and insights you’ll gain.  In this session, you’ll transform your approach to business profitability by focusing on:

  • Mastering the Fee Per Hour Metric: You'll gain an expert understanding of how to calculate and apply the fee per hour metric, a vital tool for evaluating profitability. This includes engaging in interactive activities that use real-life scenarios, enhancing your ability to develop effective strategies.
  • Understanding and Utilizing Key Performance Indicators (KPIs): Learn to identify and implement the most relevant KPIs for different business scenarios to drive growth. Through group activities, you'll explore how these indicators can be used to significantly increase revenue.
  • Analyzing Outreach Results and Statistics for Profitability: Discover how to effectively analyze outreach efforts and their impact on profitability. Engage in practical exercises to scrutinize sample data, learn to set impactful benchmarks, and understand the influence of seasonality on your business outcomes.


Happy Hour

2:45 PM - 4:00 PM

After a full day of sessions, treat your tastebuds to a sampling of Bourbon City's finest bourbon! Join peers in a happy hour featuring different bourbon samples along with a fully hosted bar. Relax and unwind as you plan your evening of exploring Louisville’s evening scene.


[Interest Group] Runners Club - Ohio River Waterfront

6:30 AM - 7:30 AM

Running along the Ohio River in downtown Louisville to Waterfront Park offers a scenic blend of urban and natural beauty. Starting near Whiskey Row, you'll pass vibrant streets and historic architecture before reaching the riverfront. As you continue, the majestic Ohio River unfolds before you, accompanied by bustling waterfront activities. Finally, at Waterfront Park, you'll find a tranquil oasis with green spaces, walking paths, and stunning views, providing a perfect ending to your run.

Check out the route: https://www.mapmyrun.com/routes/view/5919881851/

SIGN UP with Aaron: [email protected] or (360) 907-5880. Meet in the hotel lobby. Be sure to dress for the weather.


Continental Breakfast

8:00 AM - 8:30 AM


Registration Open

8:00 AM - 10:00 AM

Sponsored by Skit.ai


RFPs That Win – From the Creditor’s Perspective [Breakout]

8:30 AM - 9:30 AM

Crafting an effective Request for Proposal (RFP) can be the key to winning new projects and expanding your agency's reach. This course is ideal for anyone within an organization who wants to contribute to winning new business through RFPs. Whether you are directly involved in the RFP process or play a role in the broader business practices that support these efforts, this session will offer valuable insights to enhance your organization's competitive edge, especially when venturing into new markets. Take advantage of this opportunity to engage in an interactive discussion with a Procurement Consultant who will share their insights and experiences, and what they consider to be best practices in RFP writing. Bring your questions because the right people will be in the room to answer them. Key session objectives include:

  • Understanding Market Dynamics: Learn how to conduct thorough market research and integrate your findings into a compelling proposal.
  • Strategic Proposal Writing: Gain insights into developing a strategic approach to RFP writing that addresses client needs while highlighting your agency's unique strengths.
  • Structuring Your RFP: Discover the essential elements of an effective RFP and how to organize your proposal for maximum impact.
  • Client Engagement Techniques: Explore methods to tailor your RFPs to resonate with various clients and industries, enhancing the chances of your proposal standing out.
  • Overcoming Challenges: Discuss common challenges in proposal writing and strategies to overcome them, including handling complex requirements and differentiating your proposal in a competitive market.
  • Feedback and Continuous Improvement: Understand the importance of learning from both successful and unsuccessful proposals to continuously improve your RFP writing process.


Turning Data into Dollars [Breakout]

8:30 AM - 9:30 AM

Can you confidently say the way you are using your data today has a critical impact on your revenue? Dive into this session where you’ll learn exactly what data to focus on and how to leverage it to significantly boost your revenue. It's not just about understanding data; it's about transforming it into a powerful tool for financial success. In this session, you will:

  • Grasp Essential Data Analysis Techniques: Learn to identify and leverage critical and often overlooked data points specific to debt collection while building foundational skills to distinguish meaningful patterns and insights.
  • Advance Your Analytical Skills with Hands-On Experience: Elevate your expertise through advanced analytical methods such as predictive modeling and behavioral analysis. Engage in real-time demonstrations and interactive tasks using cutting-edge tools, enabling effective dissection and interpretation of complex data sets.
  • Transform Insights into Effective Strategies: Discover how to translate analytical insights into actionable, effective debt recovery strategies. Through case studies, group activities, and guided exercises, learn to develop and refine data-driven approaches, ensuring innovative and measurably effective business performance enhancements.

 


Ensuring Success in Contract Review Post RFP Win [Breakout]

9:45 AM - 10:45 AM

We all know the thrill of a new client only lasts until the “full of surprises” contract hits your inbox. In this focused session, you will learn to transform your RFP victory into a long-term, profitable partnership by mastering the nuances of contract review. Why do you need this content? Because winning an RFP is exhilarating, but understanding and negotiating the subsequent contract shapes your future relationship with the client. This session provides the blueprint to navigate these crucial stages with confidence. Transform your post-RFP process from a mere contractual obligation to a strategic advantage, ensuring a prosperous and compliant partnership with every new client by learning to:

  • Develop Comprehensive Contract Review Skills: Learn how to analyze and understand the key elements of a contract, including identifying crucial clauses, terms, and potential pitfalls.
  • Mitigate Risks and Enhance Compliance: Empower yourself with strategies to identify and mitigate hidden risks within contracts, including 'Contract Gotchas,' scope creep, and unforeseen costs.
  • Facilitate Cross-Departmental Collaboration: Why involving various departments in the contract review process is so important.


Mastering Emailing: A Comprehensive Roadmap [Breakout]

9:45 AM - 10:45 AM

Unlock the potential of emailing consumers with this practical and engaging workshop. This unique course is ideal for collection professionals who are keen to leverage the power of email but are unsure about where to start. Focusing on the ‘how-to’ rather than the legal nuances, we provide a practical roadmap to confidently craft, execute, and manage impactful email campaigns in the debt collection industry.

  • Learn to create compliant, persuasive, and professional emails, tailor your approach to different debtor segments, and understand the optimal timing for sending emails to maximize response rates.
  • Leave with concrete knowledge and a solid, actionable plan.
  • Transform your apprehension into expertise and learn how to make email a powerful tool in your debt collection strategy.

 


Maximizing Your Bottom Line: A Practical Guide for Business Growth

11:00 AM - 12:00 PM

Unlock business growth with hands-on strategies from expert CFOs. This session will offer a dynamic blueprint to reshaping your perspective on business finances.  From interpreting profit and loss statements to mastering budget review practices and effective financial communication, the key learning objectives are ideal for business owners, CFOs, financial managers, ARM consultants and anyone involved in the financial decision-making process within their organization.

  • Learn to identify crucial factors in your profit and loss statements, focusing on often-missed details that can significantly impact decision-making.
  • Understand the importance of regular budget reviews, including determining the right frequency and involving diverse team members for comprehensive financial oversight.
  • Develop skills to convert complex financial data into clear narratives, facilitating better decision-making and understanding across all levels of your organization.

Click to download a PDF agenda for Fall Forum

Click each date above to expand the agenda and see full details currently available.

PDUs: Attending ACA How: Revenue Growth Summit gives you 7 Professional Development Units towards ACA’s Designations.

Sessions...

Click each date above to expand the agenda and see full details currently available.

PDUs: Attending ACA How: Revenue Growth Summit gives you 7 Professional Development Units towards ACA’s Designations.

 

Speakers...

Hotel

Marriott Downtown Lousiville

Marriott Louisville Downtown

Located in the heart of Bourbon City, Louisville Marriott Downtown provides sophisticated amenities & access to the city’s bourbon culture within walking distance.
Secure a room at the group rate of $259 plus taxes before February 26, 2024.

Room Reservations

Marriott Louisville Downtown
280 West Jefferson
Louisville, KY 40202

Room Rate Cut-Off: Monday, February 26, 2024
Room Rate: $259 Run of House plus taxes

The group rate will be honored as rooms are available. To book a room at the group rate, reach out to Kassie Simmons, Senior Event Manager at 502-627-5045 or [email protected].

For guests that prefer to phone in their reservations, please call 1 (888) 236-2427 and reference the ACA International, to secure a reservation in the group block.

Room Rate Notes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.

Beware of Unknown Housing Services
No third party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.

Important Travel & Ground Transportation Notes
Louisville Muhammad Ali International Airport (SDF) is located 8.0 miles from the hotel. In addition to car rental and taxi, ground transportation options to/from SDF include Lyft and Uber.

Re-Inventing the Way You Connect with Clients

ACA members’ success comes from having partners like you who understand their needs. The ACA HOW Revenue Growth Summit is where you’ll connect with agencies who are focused on specific revenue strategies – be there to let them know how they can succeed with your solutions.

Flex Your Schedule – Customize Your Involvement

You won’t see the traditional tabletop exhibits at this event. Here’s how you can participate:

  • Register to Attend the Event
    Affiliate Member registrations include the full attendee list with contact information.
    • Add-On
      9 Solution Spotlight opportunities and 10 Resource Hub tables will be available on a first-come-first-serve basis to registered Affiliate member attendees.
    • Innovation Circles
      A take on the ACA Convention Innovation Stage, these Innovation Circles will take place concurrently during the morning break to give you dedicated attention to sharing your solutions in a roundtable setting.
  • Sponsor
    Get the most brand visibility before, during and after the event by sponsoring the event.

Visit the Affiliate Guide for details on how to sign up and where to submit your information.

Attendees: Here is who will be on-site to help you with Revenue Growth:

Connect with them in advance to schedule a meet-up!
List as of February 20, 2024.
Applied Innovation

Onsite Attendees:
Harry Strausser, III |  [email protected]
Joe Luna | [email protected]

Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.

93 Eastmont Avenue, Suite 112, East Wenatchee, WA 98802
(509) 886-3100
https://www.appliedinnovationinc.com/
 

Onsite Attendee:
Christopher Ball | [email protected]

Belvista Software provides Debt Collection Software for first and third party creditors that streamlines agency operations through automation and engaging consumer, client and agent interactions.
 
172 Belvista Dr, Rochester, NY 14625-1206
(585) 347-4486
https://www.belvistasoftware.com

Onsite Attendee:
Mark Neeb | [email protected]

Bringing all Your Payments Together. Make it easy for your clients to pay you by giving them every payment option under one roof. No long-term contracts, your data belongs to YOU and the best pricing available anywhere.

8585 E Hartford Dr Ste 800, Scottsdale, AZ 85255
1-855-955-1222
https://www.channelpayments.com

Onsite Attendees:
Chris Mazur| [email protected]
Matt Scott | [email protected]

Emprise Technologies, pioneers in Collection and Recovery Automation, our consultants redefine industry standards with cutting-edge solutions for over 25 years. Our expertise transforms challenges into opportunities, empowering businesses to recover efficiently in the digital age. Our commitment lies in innovating tailored strategies, empowering businesses to thrive in the digital era.
 
6048 Deer Park Ct, Toledo, OH 43614
419-720-6982
https://www.emprise1.com

Onsite Attendee:
Jim Howard | [email protected]

Matrix Imaging Solutions is a full-service, customer communications ARM partner offering transactional print and mail and e-solutions through a variety of omnichannel delivery methods. Check out our self-service options and learn more about why we’ve been #1 for over 35 years. Contact us today: matriximaging.com.
 
6341 Inducon Dr E Sanborn, NY 14132-9097
(716) 504-9700
https://www.matriximaging.com
 

Onsite Attendees:
Debi Bouslog | [email protected]
Dani Schmidt | [email protected]

Payment Processing / Online Payments / Agent Payments / IVR / Pay by Text / Mobile App / Email & Text Communications / Settlements / Virtual Payments

12276 San Jose Blvd Ste 624 Jacksonville, FL 32223-8672
(800) 345-7243
https://www.paymentvision.com

Onsite Attendee:
Daniel Bloomgarden | [email protected]

Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.

5900 Sepulveda Blvd Ste 360, Sherman Oaks, CA 91411-2521
(888) 689-6088

https://www.payscout.com

Onsite Attendees:
Jeramie Brookins | [email protected]
Edward Moon| [email protected]

ProCern Technology Solutions (Previously known as Absolute Performance, Inc. (API) is not merely an IT solutions provider; it is a strategic partner for ARM clients. Through its comprehensive service suite, including cybersecurity, infrastructure management, end-user support, and data/application modernization, ProCern empowers ARM clients to manage their receivables with security and efficiency. This allows ARM clients to ensure operational integrity, achieve a competitive advantage, and drive business success through technological innovation and performance.
 
12303 Airport Way Ste 100, Broomfield, CO 80021
303-565-4400
https://www.absolute-performance.com/
 

Onsite Attendees:
Sonal Bhargava | [email protected]
Deepak Rajput | [email protected]

Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com.
 
901 Warrenville Rd Ste 525 Lisle, IL 60532-4301
(331) 229-8642

https://www.provana.com

Onsite Attendee:
Mark Namba | [email protected]

Quantrax Corporation, Inc. RMEx Suite is a modern intelligent collection software platform and is CFPB Reg F Ready. It is a complete collection platform with integrated compliance and controls. Whereby it monitors costs on an account-by-account basis. Quantrax’s is AI-ready. Chatbot, Email Series, SMS Texring, DirectDrop, & Web Portal are a part of our technology.

4300 Montgomery Ave, Ste 105, Bethesda, MD 20814-4442
(301) 657-2084
https://www.quantrax.com

Onsite Attendee:
Rob Augg | [email protected]
Bobbie Blue | [email protected]
Mae McDaniel | [email protected]

Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive Industries, Renkim has 35+ years of experience in helping build custom communication solutions.

13333 Allen Rd, Southgate, MI 48195-2216
(734) 374-8300
https://www.renkim.com

Onsite Attendees:
Dan Hartnett | [email protected]
Eric Ross | [email protected]

REPAY is the proven payments technology company in the ARM space, offering a variety of payment channels to boost the customer experience. With the most robust payment technologies in the industry and fanatical customer support, REPAY provides integrated payment platforms so you get paid more quickly and minimize complexity.

3 West Paces Ferry Road NW Suite 200, Atlanta, GA 30305
(404) 504-7472
https://www.repay.com

Onsite Attendees:
Sean Foley | [email protected]
Jennifer Golden | [email protected]

RNN can customize any waterfall to fit your specific data needs- we know there is no one-size fits all solution and that different portfolios have different needs. Contact us today to start building  your customized waterfall and driving your recoveries in the right direction.

101 Marietta St NW Ste 3305, Atlanta, GA 30303-2730
(866) 466-5996
https://rnngroup.com/

Onsite Attendees:
Scott Brownlee | [email protected]
Mike Gray | [email protected]

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model. For more information, visit www.tcn.com or follow on Twitter @tcn.

162 N 400 E Ste B200, Saint George, UT 84770-7132
+1 (866) 745-1900
https://www.tcn.com/

Onsite Attendees: TBD

Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises.

135 Madison Ave, Fl 7, New York, NY 10016-6742
254-212-7212
https://www.skit.ai

Onsite Attendee: TBD

Solutions by Text (SBT) is the pioneer of FinText, empowering consumer finance companies to engage, interact and transact with their consumers in real time. SBT has provided compliance-first conversational messaging solutions since 2008 and is reimagining text and payments to create a seamless and optimized bill pay experience for companies.

5001 Spring Valley Rd, Ste 1000E, Dallas, TX 75244-3951
(800) 979-1212
https://www.solutionsbytext.com

Onsite Attendees:
Tom Mohr | [email protected]
Jason Rhodes | [email protected]

TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.

5926 Palmer Blvd, Sarasota, FL 34232-2842
(941) 375-0300
https://www.tecsg.com/

Onsite Attendees:
Terry Glidden | [email protected]
Daniel Houston | [email protected]

Intelitech is a premier analytics & consulting provider for the ARM industry who provides consulting and technology solutions to help collection professionals work smarter using practical tools and extensive knowledge to help measure, analyze and implement results-oriented solutions.

4800 NW Camas Meadows Dr Ste 220 Camas, WA 98607-7698 (360) 260-9780
https://www.intelitechgroup.com

Onsite Attendees: 
Neal Jagoda | [email protected]
Brett Menzie | [email protected]

Say goodbye to the days of unanswered calls. DirectDrop Voicemail drives inbound calls and online payments by delivering personalized voicemails to consumers. Our clients can reach their entire group in minutes. So, agents can focus on what matters most- answering calls from consumers ready to resolve and make payments. 

5725 Buford Hwy NE Ste 210, Atlanta, GA 30340-1232
(855) 737-1596
https://www.voapps.com/

Onsite Attendee: Jack Gordon | [email protected]

WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

2025 E Beltline Ave SE Ste 105, Grand Rapids, MI 49546-7673
(616) 682-5327
https://www.webrecon.com

Sponsors

Enhance your Revenue Growth Summit experience with a sponsorship. Sponsorships start at just $999 and include a discounted registration rate for sponsoring company employees. Visit the Affiliate Guide for details on how to sign up and where to submit your information.

Current Event Sponsors:

TCN Read More
TEC Services Group, Inc. Read More
VoApps DirectDrop Voicemail Read More
Renkim Corporation Read More
Emprise Technologies Read More
RNN Group, Inc. Read More
Solutions By Text Read More
 

Experience Louisville
Come early, stay late – there will be so much to do!
Bourbon City is calling out for you!

Within 5 miles of the hotel:
  • Frazier Museum – Official Welcome Center for the Kentucky Bourbon Trail
  • Louisville Slugger Museum – where they make 1,200,000 baseball bats a year.
  • Fourth Street Live
  • Churchill Downs
  • University of Louisville
  • Kentucky Science Center
  • Muhammad Ali Center
  • Kentucky Museum of Art & Craft
  • Speed Museum
  • Derby City Gaming Downtown (opened December 2023)
  • 12 Unique neighborhoods include NuLu
  • Downtown Distilleries & Tours
    • Angel’s Enfy
    • Old Forester
    • Evan Williams
    • Michter’s
    • Peerless
Within 2 hours of the hotel:
Foodie Highlights
  • The Hot Brown
  • Derbie Pie
  • Louisville’s official drink is the Old Fashioned
  • Bourbon Balls
  • Modjeskas
  • A city of more that 2,500 restaurants
  • 2 Chef Edward Lee restaurants
Tour Excursions:
More Family Fun:
More About the City:

What are people saying about the ACA How Revenue Growth Summit?

Scott Purcell Previews the CFO Track

This event has several presentations for accounting and finance leaders. Hear how other agencies are driving revenue growth and capturing it to the bottom line. Use the code CFO100 to get your $100 off discount.

Gordon Beck Gives an Intro to Louisville

Speaking at this event in his hometown, Gordon Beck gives some insight into Louisville’s hidden gems and why this event will be memorable.

Tim Haag & Jennifer Whipple Talk About the How

ACA How Revenue Growth Summit is a new type of conference. It’s not about the what, it’s about the how.

Jon Balon – Mastering Texting

Jon Balon shares how his session will focus on HOW to implement text messaging into your organization.

Attendee Early-Bird Pricing (Rates increase after February 6, 2024)

  • $905 Members
  • $1,485 Affiliate Members
  • $1,815 Nonmembers

How to Get the Group Discount (Rates increase after February 6, 2024)

  • Group discounts are applicable only to those with “Company” and“Affiliate”memberships. All other member types will have the “Member Individual” rate.
  • All must be from the same company and register in the same transaction for discounted rates to apply.
  • Agencies in membership tiers 1, 2 and 3:the $599 rate ($745 after February 6, 2024) will be made available to you when you register 2 or more attendees.

Company Member Rates:

  • Send 2 to 3 attendees, pay $795 per person.
  • Send 4 or more attendees, pay $599 per person.

Affiliate Member Rates:

  • Send 2 to 3 attendees, pay $1,145 per person.
  • Send 4 or more attendees, pay $845 per person.

Registration and Cancellation 
By registering for and/or attending an ACA International (“ACA”) event in any capacity, you acknowledge that you have read, understand and agree to ACA’s policies listed on this page and included on its website, located at www.acainternational.org including, without limitation, ACA’s Terms of Use Agreement, ACA’s Privacy Policy, ACA’s Copyright Policy and Reprint Requests, ACA’s Logo Use Policy, and ACA’s Antitrust and Anti-Harassment Policies.  

Additionally, you are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email. 

If you decide to cancel after registration, a full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than Tuesday, February 6, 2024. No refunds will be granted for cancellations received by ACA on or after February 7, 2024. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.  

ACA reserves the right to cancel any meeting.  

Assumption of Risk and Waiver of Liability  
By registering for and/or attending this event, you hereby acknowledge and agree that ACA International, Inc. (“ACA”) is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event. You assume all risk and accept sole responsibility for any injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind (“Claims”), that you may experience or incur in connection with attending this event. You hereby release, covenant not to sue, discharge, and hold harmless ACA and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns (collectively, the “Released Parties”), of and from any such Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto. 

Specifically related to the COVID-19 pandemic, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any Claims that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless the Released Parties from Claims of any kind arising out of or relating thereto.  

In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or the Radisson Blu Aqua Chicago (“Hotel”), or that may be required by law or recommended by public health agency, in order to protect as much as possible, the health and safety of all event attendees.   

Antitrust and Anti-Harassment Policy 
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff. 

Reservation Information-Sharing 
ACA may provide personal registrant information, including the names, addresses, phone numbers and/or e-mail addresses of attendees and their guests, to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment.  Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.  

ACA’s full privacy policy can be found here.  
Visit the Hotel website for their full privacy policy. 

Updated December 5, 2023

A safe and comfortable experience at ACA International’s (“ACA”) ACA How Growth Revenue Summit (“Event”) is a top priority for ACA as we plan for your arrival in Louisville. The venue we are using is the Marriott Louisville Downtown (“Hotel”). We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.  

These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.    

Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.  

By registering for and/or attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, the Hotel, the City of Louisville, State of Kentucky and the CDC, including those stated herein and onsite at the event. ACA and Hotel reserve the right to ask any attendee or guest to leave the event and/or Hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.  

ONSITE

Masks 

  • Mask protocol will follow local, State of Kentucky and CDC guidance. 
  • Please bring your own masks if you elect to wear one. ACA will have disposable masks available if you need them. 

Self-Screening and Personal Accountability Commitment 
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the Event will be critical to the success of the Event.  In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms.  Please review the CDC list of symptoms and CDC Quarantine & Isolation protocols before attending the Event.   

If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during the Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker  at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention.  ACA and Venues staff will work with you to determine whether and when it may be appropriate for you to return to event activities.  

Twitter, LinkedIn, Facebook & Email Signatures – Sample Post

Example:
Join me at the ACA HOW: Revenue Growth Summit on March 12-14 in Louisville! I am looking forward to seeing my fellow colleagues and meeting new people. I can’t wait to be there and I hope you’ll join me! Learn more and register online at https://www.acainternational.org/events/revenue-growth-summit-2024/.
HowRev24

Graphics:

Right click on the images below and save to your desktop, or touch and save on your phone.

Here are some tips and recommendations to help you get the most out of your visit to Bourbon City.

Dining:

  • Call ahead to confirm operating days and hours and make reservations when available, especially for larger groups.
  • Just like a good Bourbon takes time before it can be fully enjoyed, make sure you allow extra time for dining experiences as some establishments may still be operating with limited staff.


 Attraction and Bourbon experiences


Flying to Louisville
Visitation to Louisville continues to grow and the airport is expecting record travel numbers through Labor Day. While the airport is currently undergoing renovations to increase capacity and better serve travelers, during this time, please make note of the following tips:

  • The heaviest departure times are between 6:00 a.m. and 8:00 a.m.
  • Anyone departing during this time is encouraged to arrive two and a half hours before their scheduled flight.
  • Stay up to date with your airline and flight status


Getting Around Town

  • Rideshare opportunities are available through Uber and Lyft. Please note that drivers are in high demand, so plan for possible wait times or schedule your ride in advance.
  • Plan ahead and book your taxi through zTrip using the zTrip app, www.ztrip.com/louisville or by calling (502) 777-7777.

Important Notifications

Please take a moment to review your important notifications below. You can find all your notifications at My ACA Assistant.

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Terms of Use

ACA International’s Website Terms of Use and Intellectual Property Policy

Please read to the end of our “Terms of Use” by scrolling through all the way down.

This Terms of Use Agreement is a legal agreement between ACA International, a Minnesota non-profit corporation, whose notice address is contained below, and any of its affiliates (“ACA”) and any person using the website located at www.acainternational.org (“Website”), whether using the public portion of the Website that does not require you to provide any password information (“Public Site”) or the private portion of the Website designated for ACA Members through a password protected login (“Member Site”) (collectively and interchangeably referred to as you or “User”). By using this Website, purchasing products from ACA or utilizing any service or business offered by ACA, you accept these conditions and agree to be bound by the terms of this Agreement.  Please read them carefully.  You may print this Agreement at any time by clicking on the link on the Website.

Terms

ACA provides the Website and various services subject to your compliance with this Terms of Use Agreement, any specifically referenced documents contained herein, and any posted guidelines, rules or other documents applicable to such services or materials posted on the Website that are all incorporated by reference (collectively referred to herein as “Terms of Use”).

Acknowledgement

BY COMPLETING THE REGISTRATION PROCESS AND/OR USING THIS WEBSITE, USER AGREES TO BE BOUND BY THESE TERMS OF USE. IF USER DOES NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE EXIT THE WEBSITE NOW. USER’S REMEDY FOR DISSATISFACTION WITH THIS WEBSITE, OR ANY PRODUCTS, SERVICES, CONTENT OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS WEBSITE, IS TO STOP USING THE WEBSITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. USER’S AGREEMENT WITH ACA REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF USER’S USE OF THIS WEBSITE.

ACA reserves the right to change the Terms of Use from time to time without notice to User. User acknowledges and agrees that it is User’s responsibility to review this Website and the Terms of Use periodically and to be aware of any modifications. User’s continued use of this Website after such modifications will constitute User’s acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition is deemed severed and does not affect the validity and enforceability of any remaining condition.

ACA reserves the right to modify or discontinue the Website, including any features included, at any time with or without notice to User. ACA shall not be liable to User or any third party if ACA chooses to exercise such right. Modifications may include, without limitation, changes in the pricing structure, the addition of fee-based services or changes to limitations on allowable file sizes. Any new features that augment or enhance the services on the Website are also subject to the Terms of Use. The Website is provided “AS IS” with no warranty of any kind associated with the performance of the Website or the Content provided.

Privacy

Subject to ACA’s Privacy Policy located on the Website that is hereby incorporated, User is solely responsible for the contents of any of User’s communications submitted, transmitted, displayed, posted or shared through the Website or to ACA, whether by electronic mail or other means, for any reason (“User Data”). All User Data will be treated as non-confidential and non-proprietary. Unless otherwise established, User retains all rights in the User Data and hereby grants ACA and its designated licensees a non-exclusive, irrevocable, royalty free, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, sublicense, create derivative works, and otherwise use such User Data for any purpose, regardless of the form or medium, whether now known or later developed, in which it is used (“User Data License”). User is responsible for ensuring no User Data is confidential, proprietary, or in any way related to an unsolicited idea or proposal, and User waives any allegation claiming otherwise.

User represents and warrants that: (a) User owns or otherwise controls all of the right, title and interest to the User Data; (b) the User Data is accurate; (c) use of the User Data does not violate this policy or any third-party rights and/or will not cause injury to any person or entity; and (d) User will indemnify ACA for all claims related to the User Data.

Electronic Communications

By providing your email address to ACA, User consents to receive electronic communications from ACA. ACA will communicate with User by e-mail or by posting notices on this Website. User agrees that all agreements, notices, disclosures and other communications that ACA provides to User electronically, satisfies any legal requirement that such communications be in writing. User further agrees that by supplying the User’s email to ACA, User consents to receiving email communication from ACA. This consent applies specifically to all business communications between User and ACA.

User is always entitled to receive a paper copy of any communication without charge, by contacting ACA. Upon receipt of your notice, ACA will mail a paper copy of any of the documents originally delivered in electronic format within 45 business days. You may also contact us at the above-listed contact points to revoke your overall consent to electronic communications. No fees shall be assessed against you if you choose to revoke your consent.

By providing your email address, you further agree that you have access to the hardware and software requirements necessary to review, upload and/or print your electronic communications.

The software and hardware requirements include having a valid email address that is personal and private to you, along with the ability to open a PDF document through a free Adobe™ or similar viewing program. If, at any time, you no longer have access to the necessary requirements, you agree to submit a request through our Website to update your contact information. You understand that ACA will notify you if there is any change in the hardware or software requirements that could impact your ability to access electronically formatted documents. Your continued use of the electronic documents after such time will serve as reaffirmation that you have sufficient hardware/software to view such documents.

As long as your consent is valid, you understand you must notify ACA of any change in your email. You take sole responsibility for failure to provide ACA with updated contact information.

Conduct

User’s use of the Website is subject to all applicable laws and regulations. User agrees not to upload, share, post, or otherwise distribute or facilitate distribution of ACA Content (defined below) or User Data that is or is used in a manner that is “Objectionable,” including, without limitation, displaying any Content or posting any User Data that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties, consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam,” includes a false e-mail address, impersonates any person or entity or otherwise misleads as to the origin of a card or other content. ACA reserves the right, but has no obligation, to remove or edit such Objectionable User Data.

ACA, at its sole discretion, may: (a) immediately terminate the services User receives from ACA (“Services”), and the Terms of Use, or otherwise restrict User’s Services; and/or (b) immediately remove any Objectionable User Data, with or without notice, if User posts Objectionable User Data.

Intellectual Property

ACA’s Intellectual Property is important and its protection is vital to ACA’s role in the credit and debt collection industry. The following provisions apply to ACA’s protection of its Intellectual Property.

Definitions

“ACA Content” means Information owned, created, or provided by ACA, either directly, or indirectly through speakers, committee members, independent contractors, members of ACA or any other party presenting information through ACA, or at an ACA sponsored event, including, but not limited to, any oral presentations, PowerPoint™ slides, written materials, Information included on the Website, such as software programs, training guides, presentations and seminars, and Intellectual Property.

“Confidential Information” means any and all ACA Content that is treated as confidential by ACA or that due to the nature of its subject matter or circumstances surrounding its disclosure, would reasonably be understood to be non-public or confidential, whether in oral, written, electronic, or other form or media, whether or not such ACA Content is marked, designated, or otherwise identified as “confidential.”

“Information” means any and all technological, scientific, business, legal, organizational, commercial, operational, or financial materials; unpublished or unpatented inventions, invention summaries and/or disclosures; compilations; samples; statistics; summaries; ideas; notes; concepts; data; know-how; discoveries; processes; essays; knowledge; improvements; methods; techniques; technologies; systems; interpretations; analyses; products; practices; procedures; protocols; research; tests; trials; controls; prototypes; formulas; sales information; descriptions; formulations; submissions; communications; skills; experience; plans; objectives; algorithms; reports; results; forecasts; studies; conclusions; inventions; trade secrets; designs; specifications; documentation; components; computer programs and all source and object code; images; icons; audiovisual components and objects; schematics; drawings; processes; visual depictions; and customer, vendor, and supplier lists; whether or not copyrightable or patentable, in any form or medium (tangible, intangible, oral, written, electronic, observational, or other), whether now known or later developed.

“Intellectual Property” and/or “IP” means any and all United States and foreign intellectual property rights included within any Information owned or created by ACA, along with any associated advertising materials, publications, technical papers and computer software, including, but not limited to: (a) all unexpired patents and patent applications and all rights therein, and any continuation, divisional, extensions, reissues, reexaminations or substitutions thereof, any subsequent filings in any country claiming priority therefrom, and any and all discoveries or inventions whether or not embodied within the foregoing, and any right, whether by license or otherwise, to use or exploit any of the foregoing; (b) all original works of authorship and all copyrights in any jurisdiction (whether or not registered), including, but not limited to, any renewals or extensions thereof, and all derivative works, whether in the current medium or any medium later developed, and any right, whether by license or otherwise, to use or exploit any of the foregoing (“Copyright(s)”); (c) trademarks, service marks, association marks, trade dress or other source identifiers, whether registered or unregistered, that are used by ACA (“Trademark(s)”); (d) all Confidential Information related to the items listed herein; and (e) any other proprietary rights associated with ACA’s Information, whether or not Confidential Information.

Right to Use

By accepting the Terms of Use, User acknowledges and hereby agrees that unless expressly stated otherwise, all ACA Content is solely owned and the property of ACA. User is granted a nonexclusive, revocable, non-assignable, limited license to: (a) access the ACA Content available through the Website for personal use; and (b) create a hyperlink to the Website on User’s website, so long as the link does not portray ACA, or its products or services, in a false, misleading, derogatory, or otherwise offensive manner, and User states that ACA is not affiliated with User. All rights not granted herein are reserved for ACA. This license specifically, but not exclusively, does not grant User: (a) any right to use Trademarks or Copyrights without ACA’s express written permission; (b) any right to resale or commercial use of the Website or ACA Content; (c) any right to create derivative use of the Website or ACA Content; (d) any right to use data mining, robots, or similar data gathering and extraction tools in connection to the Website or ACA Content; (e) any right to copy, commercialize, reproduce, modify, republish, upload, post, transmit, create derivative works or distribute any ACA Content from the Website, in any form, or by any means without prior written permission from ACA; (f) any right to frame or utilize framing techniques to enclose any Intellectual Property without express written consent of ACA; (g) the right to use any meta tags or any other “hidden text” using Intellectual Property without the express written consent of ACA; (h) any ownership rights to any ACA Content. Any unauthorized use of ACA Content is strictly prohibited and is a violation of ACA’s Intellectual Property rights that may result in criminal or civil penalties, and immediately terminates the permission or license granted herein by ACA.

ACA does not warrant or represent that User’s use of ACA Content or any other materials displayed on, or obtained through, the Website will not infringe the rights of third parties.

Policies

ACA has developed policies to ensure accordance with the laws respecting personal rights, antitrust limitations and ACA’s reputation. User hereby agrees to abide by ACA’s general policies in addition to the Terms of Use, including, but not limited to, ACA’s Logo Use Policy, ACA’s Copyright Policy, ACA’s Privacy Policy, and ACA’s Antitrust and Anti-Harassment Policies, all of which can be found on the Website, which are incorporated herein by reference (“Website Policies”).

User Material

If at any time User believes its copyright, trademark or other property rights have been infringed by a posting on the Website, User shall immediately send notification to ACA’s “Designated Agent” that is identified below.

Designated Agent

Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Sec. 512(c), ACA’ Designated Agent for notice of claims of copyright infringement can be reached as indicated below. Service of repeat infringers of copyright or of users about whom repeat claims of copyright infringement are received will be terminated.

Designated Agent for Claimed Infringement:
ACA International
Legal Department
3200 Courthouse Lane, Eagan, MN 55121-1585
(952) 926-6547

User acknowledges and agrees that upon receipt of a notice of a claim of copyright infringement, ACA may immediately remove the identified materials from the Website without liability to User or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.

Product Descriptions

ACA attempts to be as accurate as possible. However, ACA does not warrant that product descriptions or other ACA Content of this Website is accurate, complete, reliable, current, or error-free. If a product offered by ACA itself is not as described, User’s sole remedy is to return the product in unused condition.

Third Party Sites and Information

The Website may offer third party links allowing User to access other sites on the Internet or that include third party user data, commentary, posts, blogs or otherwise include information, documents, software, materials and/or services provided by other parties (“Third-Party Content”). Third Party Content may contain information or material that some people may find inappropriate or offensive. User Data and Third-Party Content are not under ACA’s control and ACA has no affiliation, does not endorse or take responsibility for any User Data or Third-Party Content. User acknowledges that ACA is not responsible for the accuracy, copyright compliance, legality, decency or any other aspect of the Third-Party Content, nor is ACA responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such Third-Party Content does not imply endorsement of, or association with, the Third-Party Content by ACA.

Disclaimer of Warrranties and Limitation of Liability

THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO USER THROUGH THIS WEBSITE ARE PROVIDED BY ACA ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. ACA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO USER THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. USER EXPRESSLY AGREES THAT USER’S USE OF THIS WEBSITE IS AT USER’S SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ACA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. ACA DOES NOT WARRANT THAT THIS WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO USER THROUGH THIS WEBSITE, THE SERVERS, OR E-MAIL SENT FROM ACA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ACA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO USER THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Through User’s use of the Website, User may have the opportunities to engage in commercial transactions with other users and vendors. User acknowledges that all transactions relating to any merchandise or services offered by any party, including, but not limited to, the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandise and services and User.

ACA MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH, OR IN CONNECTION WITH THE WEBSITE, AND USER UNDERSTANDS AND AGREES THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT USER’S OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY CONTENT, PRODUCTS, SERVICES, MATERIALS, OR INFORMATION AVAILABLE ON OR THROUGH THE WEBSITE IS PROVIDED SOLELY BY SUCH THIRD PARTY OR THROUGH A SEPARATE ACKNOWLEDGEMENT. ACA DOES NOT INCLUDE ANY EXPRESS PRODUCT WARRANTY WITHIN THE TERMS OF USE.

Indemnification

Upon a request by ACA, User agrees to indemnify, defend and hold ACA harmless from all liability, loss, claim and expense, including attorney’s fees, related to User’s violation of the Terms of Use or misuse of the Website. ACA hereby reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which event User will cooperate with ACA in asserting any available defenses.

Privacy Policy

ACA’s Privacy Policy, located on the Website, as it may change from time to time, is a part of the Terms of Use and incorporated herein by reference. User is solely responsible for reviewing the Privacy Policy.

International Use

Although the Website may be accessible worldwide, ACA makes no representation that materials on the Website are appropriate or available for use in locations outside the United States and accessing them from territories where their contents are illegal is prohibited. Users who access the Website from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, services and/or information made in connection with this Website is void where prohibited.

Termination of Use

User agrees that ACA may, in ACA’s sole discretion, terminate or suspend User’s access to all or part of the Website with or without notice and for any reason, including, without limitation, breach of the Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating User’s relationship and may be referred to appropriate law enforcement authorities. Upon termination or suspension, regardless of the reasons therefore, User’s right to use the ACA Content available on the Website immediately ceases and User acknowledges and agrees that ACA may immediately deactivate or delete User’s account and all related information and files in User’s account and/or bar any further access to such files or the Website. ACA is not liable to User or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by ACA in connection therewith.

Assignment

The Terms of Use may be automatically assigned by ACA in its sole discretion. User may not resell, assign or transfer any of its rights or obligations under the Terms of Use, in whole or in part, without ACA’s prior written consent and any attempt to so resell, assign or transfer will be null and void.

Attorneys’ Fees

In any action, formal or informal, initiated by ACA to enforce the Terms of Use, ACA will be entitled to costs and attorneys’ fees.

Interpretation

If a court finds any provision of the Terms of Use invalid or unenforceable, the remainder of the Terms of Use shall be interpreted so as to best affect the intent of the parties or the parties agree that the maximum period or scope legally permissible under such circumstances will be substituted for the period or scope stated herein.

Amendment

The Terms of Use may be amended at any time by ACA without specific notice to User. The latest Terms of Use will be posted on the Website, and User takes sole responsibility to periodically review the Terms of Use prior to using the Website.

Applicable Law

By using the Website, User agrees that the laws of the state of Minnesota, without regard to principles of conflict of laws, will govern these Terms of Use and any disputes relating in any way to ACA or to products or services sold or distributed by ACA and both ACA and User submit to the exclusive personal jurisdiction and venue of the state or federal court in Hennepin County, Minnesota.

Payment of Fees

Fees due by User for using certain services or purchasing products are either set out in a separate agreement or described elsewhere in the Website and are the sole responsibility of User (“Fee”). Any such agreement is incorporated by reference. If User incurs a Fee, User agrees to pay all Fees. ACA will bill all Fees to User’s credit card or other automatic payment option available and provided to ACA by User. User agrees to provide ACA with accurate and complete billing information, including valid credit card information, User’s name, address and telephone number and to provide ACA with any changes in such information within five (5) calendar days of the change. If, for any reason, User’s credit card company refuses to pay the Fee, User agrees that ACA may require User to pay any unpaid amount due upon demand (“Default”) by other means acceptable to ACA. If legal action is necessary to collect any Fees due, User agrees to reimburse ACA for all expenses incurred to recover Fees due, including collection fees, attorney’s fees and other expenses.

Registration Data

In order to access some of the services on the Website, User will require an account, password and/or other information and data provided to ACA in connection with the use of the Website (“Registration Data”). By providing Registration Data, User agrees that all information provided in the Registration Data is true and accurate, User is at least eighteen (18) years of age and that User will maintain and update this information as required to keep it current, complete and accurate. User grants ACA the right to disclose to third parties certain Registration Data about User in accordance with its Privacy Policy. Registration Data is considered “Personal Information” within the Privacy Policy. ACA shall act in accordance with the terms of its Privacy Policy when handling the Registration Data. User is also responsible for maintaining the confidentiality of the Registration Data, and for any and all statements made, and acts or omissions that occur by use of the account associated with the Registration Data (“Account”). User must take steps to ensure that no third-party can utilize the Registration Data or the Account. User may not transfer or share User’s Account with anyone, and ACA reserves the right to immediately terminate User’s Account in the event of any unauthorized transfer or sharing. Each Account is personal to a single User.

Exclusive Member Content

Users that are ACA members (“Members”) and in the event the Member is an entity, their properly authorized individual users, will be provided online access to valuable information relevant to the credit and collection industry on the Website and hub.acainternational.org (“Hub”), which is exclusive to Members, much of which is specifically designated as members-only content and requires User specific Registration Data and Account (“Member Content”). Members hereby acknowledge Member Content is the sole property of ACA and is included as ACA Content. Entity Members may authorize individual employee user access to Member Content, wherein each user identified in the ACA user roster will be assigned unique Registration Data. Entity Members are responsible for the conduct of their employees that use the Website and/or the Hub. Entity Member’s responsibility for employee conduct does not absolve the employee of their personal responsibility to comply with Terms of Use. Additions, deletions, and modifications to a Member’s information, and employee roster, must be made by the Member’s designated contact. Members are required to maintain an up-to-date and accurate roster. Rosters must timely reflect changes regarding inactive email addresses and Users who have separated from employment. Only those employees physically located at the approved Member geographical location may be provided access. In no event may any entity Member add a non-employee to its user roster, or otherwise allow non-employees access to Member Content through the Member’s Account. Hub use must comply with ACA’s Hub Terms of Access as they may be amended from time to time, which is incorporated herein by reference. If the Member learns a User identified in the Member’s user roster, or otherwise through the Member’s Account, has improperly accessed or disseminated information originating from ACA or violated the Terms of Use, the Member must report the event to ACA immediately and take appropriate corrective action, which shall include, but not exclusively: (a) preventing further unauthorized access; (b) issuing notice to all known and suspected unauthorized recipients of the breach; (c) providing to ACA a disclosure of all known recipients of Member Content; (d) destroying or returning all information improperly retrieved or disseminated; and (e) cooperating with ACA in such a manner as ACA may determine appropriate under the circumstances to avoid further harm.

Delivery

Unless in downloadable format, most product orders placed with ACA are delivered via FedEx, UPS and USPS, within four (4) business days to two (2) weeks of ordering the product. Back orders can take up to six (6) weeks depending on the type of product ordered. User will pay all shipping charges for ordered and returned items. Shipping charges are subject to change without prior notification to User.

Limitation of Liability

ACA Content is presented for educational, general reference and informational purposes only and is not intended to serve as legal or other advice. ACA does not represent or warrant that ACA Content is accurate, complete or current for any specific or particular purpose or application. ACA Content is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal counsel.

ACA CONTENT IS PROVIDED “AS IS.” ACA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO ACA CONTENT, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, UNLESS OTHERWISE SPECIFIED BY ACA IN WRITING. BY USING ACA CONTENT IN ANY WAY, WHETHER OR NOT AUTHORIZED, USER ASSUMES ALL RISK AND HEREBY RELEASES ACA FROM ANY LIABILITY ASSOCIATED WITH ACA CONTENT, UNLESS SEPARATELY PROVIDED IN WRITING BY ACA IN A SEPARATE CONTRACT.

Risk of Loss

All items purchased from ACA are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to User upon our delivery to the carrier.

FURTHER, ACA SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THE WEBSITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS WEBSITE INCLUDING, WITHOUT LIMITATION, THE PROCESSING OF ORDERS.

Updated 3/1/2019

 

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The content on this site is presented for educational, general reference, and informational purposes only; is not intended to serve as legal or other advice; is not intended to be a full and exhaustive explanation of the law in any area; and should not replace the advice of your own legal counsel. By continuing to use our site, you are agreeing to the legal disclaimers in our Terms of Use. Review our Terms of Use for more information.

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