2:00 PM - 3:45 PM

Getting in early? Join us in celebrating the legendary Louisville Slugger baseball bats and their undeniable impact on the sport. From forest to field, you'll learn about the journey of how each bat is made and see first hand specific  models for your favorite players. You'll receive a FREE mini-bat at the end of the tour! Add this tour to your registration for just $22. Meet in the lobby at 1:45pm. Transportation on your own. Museum is 0.8 miles from the hotel. 

3:30 PM - 6:00 PM

Sponsored by Skit.ai

3:30 PM - 4:00 PM

4:30 PM - 6:00 PM

The Welcome Reception, supported by TCN, is more than just a gathering—it's a celebration of connections, partnerships, and the limitless possibilities that arise when industry leaders come together. Engage in meaningful conversations with fellow attendees and industry experts.

9:00 PM - 11:00 PM

Join us after dinner for a mystery nightcap, somewhere in Louisville! We'll let you know at registration on-site where to go! No tickets required - you pay there to drink and/or play. 

Interested in sponsoring this nightcap? Reach out to us at [email protected]. 

6:30 AM - 7:30 AM

A little over 4 miles starting in Kentucky, going to Indiana, and back. you'll experience stunning views of the Ohio River, the Louisville skyline, and the picturesque landscapes of both Indiana and Kentucky. You'll also encounter historic landmarks, charming riverfront parks, and glimpses of local wildlife.

Check out the route: https://www.mapmyrun.com/routes/view/5918633392/

SIGN UP with Aaron: [email protected] or (360) 907-5880. Meet in the hotel lobby. Be sure to dress for the weather.

8:00 AM - 8:30 AM

All are invited to learn about ACA's new Emerging Leaders cohort! This program is designed to promote growth and longevity for promising professionals who are developing within the industry by providing resources, exposure, and opportunities to build a network with industry leaders from the Leadership Development Committee and Board Officers

8:00 AM - 4:00 PM

Sponsored by Skit.ai

8:15 AM - 8:45 AM

8:45 AM - 9:00 AM

9:00 AM - 10:30 AM

Expand your debt collection business by exploring new markets. This session will provide you with a glance into the various debt collection markets and the strategies needed to enter them successfully.

These markets include: Credit Unions, Utilities, Commercial, Telecom, Add On Services, Property Management, Governmnet. Industry experts from each market will share their challenges and success stories, giving you practical knowledge of how you can thrive in each. In this session, you will:

• Gain Market Insights: Develop a deep understanding of each market, with a focus on their diversity and unique characteristics. Identify key market dynamics and regulatory influences.
• Navigate Challenges: Identify common challenges and pitfalls when entering into each market, and brainstorm solutions and mitigation strategies.
• Leverage Success Stories: Learn from real-world success stories shared by industry experts.

10:30 AM - 11:15 AM

Make the most of this break by engaging with fellow attendees, diving into the topics covered in this morning’s sessions, sharing where you dinned in the food-haven city and treat yourself to a refreshing beverage. Thank you to our break sponsors Renkim Corporation, RNN Group & Emprise Technologies.

11:15 AM - 12:30 PM

You learned the “what” in the first session, now you get the “how”. During this interactive session, you'll have the opportunity to join several small group discussions for an in-depth exploration of the markets you're interested in entering. Come prepared with questions and leave with actionable insights for mastering a new collection market.

Our expert speakers will share their knowledge and insights in the following areas:

• Success Story: Learn from real-world case studies of how others have successfully entered and thrived in their specific markets.
• Getting in the Room: Understand effective marketing strategies, networking opportunities, branding, and how to connect with creditors in your chosen market.
• Tailoring Collection Strategies: Discover methods for customizing debt collection approaches to suit the unique characteristics of your selected market.
• Overcoming Challenges: Take a deeper dive into the challenges and pitfalls identified in the first session and brainstorm solutions.
• The Costs: Explore pricing strategies, staffing considerations, and the role of technology support, including AI, chatbots, email, texting, and offshore resources.

12:30 PM - 1:45 PM

1:45 PM - 2:45 PM

You wish there was a session that didn’t focused on text messaging compliance but instead provided you with a step-by-step roadmap to help you confidently launch and manage texting campaigns in your organization. This session is it! This how-to program will:

• Guide you through everything you need to know, and is tailored for anyone that understands the potential of texting but needs the roadmap to get started.
• Strip away the complexity of texting, focusing less on the legal intricacies and more on the practical how-to of texting.
• Transform your hesitation into confidence, equipping you with a clear, step-by-step strategy to implement texting effectively in your debt collection processes.

1:45 PM - 2:45 PM

This session isn’t just an opportunity to learn; it's an essential step in transforming your approach to business profitability in a highly competitive environment. Measure and manage your key performance indicators to ensure continued growth and profitability with the essential tools and insights you’ll gain.  In this session, you’ll transform your approach to business profitability by focusing on:

• Mastering the Fee Per Hour Metric: You'll gain an expert understanding of how to calculate and apply the fee per hour metric, a vital tool for evaluating profitability. This includes engaging in interactive activities that use real-life scenarios, enhancing your ability to develop effective strategies.
• Understanding and Utilizing Key Performance Indicators (KPIs): Learn to identify and implement the most relevant KPIs for different business scenarios to drive growth. Through group activities, you'll explore how these indicators can be used to significantly increase revenue.
• Analyzing Outreach Results and Statistics for Profitability: Discover how to effectively analyze outreach efforts and their impact on profitability. Engage in practical exercises to scrutinize sample data, learn to set impactful benchmarks, and understand the influence of seasonality on your business outcomes.

2:45 PM - 4:00 PM

After a full day of sessions, treat your tastebuds to a sampling of Bourbon City's finest bourbon sponsored by Channel Payments! Join peers in a happy hour featuring different bourbon samples along with a fully hosted bar. Relax and unwind as you plan your evening of exploring Louisville’s evening scene.

6:30 AM - 7:30 AM

Running along the Ohio River in downtown Louisville to Waterfront Park offers a scenic blend of urban and natural beauty. Starting near Whiskey Row, you'll pass vibrant streets and historic architecture before reaching the riverfront. As you continue, the majestic Ohio River unfolds before you, accompanied by bustling waterfront activities. Finally, at Waterfront Park, you'll find a tranquil oasis with green spaces, walking paths, and stunning views, providing a perfect ending to your run.

Check out the route: https://www.mapmyrun.com/routes/view/5919881851/

SIGN UP with Aaron: [email protected] or (360) 907-5880. Meet in the hotel lobby. Be sure to dress for the weather.

8:00 AM - 8:30 AM

8:00 AM - 10:00 AM

Sponsored by Skit.ai

8:30 AM - 9:30 AM

Crafting an effective Request for Proposal (RFP) can be the key to winning new projects and expanding your agency's reach. This course is ideal for anyone within an organization who wants to contribute to winning new business through RFPs. Whether you are directly involved in the RFP process or play a role in the broader business practices that support these efforts, this session will offer valuable insights to enhance your organization's competitive edge, especially when venturing into new markets. Take advantage of this opportunity to engage in an interactive discussion with a Procurement Consultant who will share their insights and experiences, and what they consider to be best practices in RFP writing. Bring your questions because the right people will be in the room to answer them. Key session objectives include:

• Understanding Market Dynamics: Learn how to conduct thorough market research and integrate your findings into a compelling proposal.
• Strategic Proposal Writing: Gain insights into developing a strategic approach to RFP writing that addresses client needs while highlighting your agency's unique strengths.
• Structuring Your RFP: Discover the essential elements of an effective RFP and how to organize your proposal for maximum impact.
• Client Engagement Techniques: Explore methods to tailor your RFPs to resonate with various clients and industries, enhancing the chances of your proposal standing out.
• Overcoming Challenges: Discuss common challenges in proposal writing and strategies to overcome them, including handling complex requirements and differentiating your proposal in a competitive market.
• Feedback and Continuous Improvement: Understand the importance of learning from both successful and unsuccessful proposals to continuously improve your RFP writing process.

8:30 AM - 9:30 AM

Can you confidently say the way you are using your data today has a critical impact on your revenue? Dive into this session where you’ll learn exactly what data to focus on and how to leverage it to significantly boost your revenue. It's not just about understanding data; it's about transforming it into a powerful tool for financial success. In this session, you will:

• Grasp Essential Data Analysis Techniques: Learn to identify and leverage critical and often overlooked data points specific to debt collection while building foundational skills to distinguish meaningful patterns and insights.
• Advance Your Analytical Skills with Hands-On Experience: Elevate your expertise through advanced analytical methods such as predictive modeling and behavioral analysis. Engage in real-time demonstrations and interactive tasks using cutting-edge tools, enabling effective dissection and interpretation of complex data sets.
• Transform Insights into Effective Strategies: Discover how to translate analytical insights into actionable, effective debt recovery strategies. Through case studies, group activities, and guided exercises, learn to develop and refine data-driven approaches, ensuring innovative and measurably effective business performance enhancements.

9:45 AM - 10:45 AM

We all know the thrill of a new client only lasts until the “full of surprises” contract hits your inbox. In this focused session, you will learn to transform your RFP victory into a long-term, profitable partnership by mastering the nuances of contract review. Why do you need this content? Because winning an RFP is exhilarating, but understanding and negotiating the subsequent contract shapes your future relationship with the client. This session provides the blueprint to navigate these crucial stages with confidence. Transform your post-RFP process from a mere contractual obligation to a strategic advantage, ensuring a prosperous and compliant partnership with every new client by learning to:

• Develop Comprehensive Contract Review Skills: Learn how to analyze and understand the key elements of a contract, including identifying crucial clauses, terms, and potential pitfalls.
• Mitigate Risks and Enhance Compliance: Empower yourself with strategies to identify and mitigate hidden risks within contracts, including 'Contract Gotchas,' scope creep, and unforeseen costs.
• Facilitate Cross-Departmental Collaboration: Why involving various departments in the contract review process is so important.

9:45 AM - 10:45 AM

Unlock the potential of emailing consumers with this practical and engaging workshop. This unique course is ideal for collection professionals who are keen to leverage the power of email but are unsure about where to start. Focusing on the ‘how-to’ rather than the legal nuances, we provide a practical roadmap to confidently craft, execute, and manage impactful email campaigns in the debt collection industry.

• Learn to create compliant, persuasive, and professional emails, tailor your approach to different debtor segments, and understand the optimal timing for sending emails to maximize response rates.
• Leave with concrete knowledge and a solid, actionable plan.
• Transform your apprehension into expertise and learn how to make email a powerful tool in your debt collection strategy.

11:00 AM - 12:00 PM

Unlock business growth with hands-on strategies from expert CFOs. This session will offer a dynamic blueprint to reshaping your perspective on business finances.  From interpreting profit and loss statements to mastering budget review practices and effective financial communication, the key learning objectives are ideal for business owners, CFOs, financial managers, ARM consultants and anyone involved in the financial decision-making process within their organization.

• Learn to identify crucial factors in your profit and loss statements, focusing on often-missed details that can significantly impact decision-making.
• Understand the importance of regular budget reviews, including determining the right frequency and involving diverse team members for comprehensive financial oversight.
• Develop skills to convert complex financial data into clear narratives, facilitating better decision-making and understanding across all levels of your organization.