About ACA International: The Association of Credit and Collection Professionals
Who We Are
Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors, and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services, and publications, and articulates the value of the accounts receivable management industry to businesses, policymakers, and consumers.
To be the leading voice and resource of the accounts receivable management industry.
Helping members succeed in the accounts receivable management industry by providing the gold standard in advocacy, education, and resources.
Member Centric: We ensure that the association’s focus is designed to help all members succeed.
Advocacy: We influence positive change for the accounts receivable management industry through legislative, regulatory, and litigation reform at federal, state, and local levels.
Integrity: We conduct ourselves ethically, responsibly, and honestly, with respect for all.
Leadership: Through proactive and responsive member engagement, ACA staff and volunteers serve the needs of members to equip them for success.
Forward Thinking: We lead our industry through new ideas and igniting positive change.
Diversity: We know it takes people with different ideas, strengths, and interests to make our association succeed. We encourage healthy debate and differences of opinion.
- I believe every person has worth as an individual.
- I believe every person should be treated with dignity and respect.
- I will make it my personal responsibility to help consumers find ways to pay their just debts.
- I will be professional and ethical.
- I commit to honoring this pledge.
This pledge represents our members’ commitment to professionalism and ethical practices.
Encompassing the strategic direction, policies, and effective oversight that integrate all building blocks to achieve the association’s results.
Know My Debt: Explaining Consumer Rights and Navigating Debt Solutions
The Know My Debt website is a resource for consumers who have questions about financial topics. It was developed by collection industry experts from across the country who serve on ACA’s Financial Literacy Committee. Know My Debt provides consumers with direct, consistent, and accurate information to help them understand their financial situation.