About ACA International: The Association of Credit and Collection Professionals
Who We Are
Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors, and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services, and publications, and articulates the value of the accounts receivable management industry to businesses, policymakers, and consumers.
Our Vision
Vision
ACA International is the recognized thought leader, indispensable resource, and voice of the accounts receivable management industry.
Mission
ACA leads the accounts receivable management industry through education, advocacy, and resources designed to help members succeed.
Values
Servant Leadership: Through proactive and responsive member engagement, ACA staff and volunteers serve the needs of members first in order to equip them for success.
Member Centric: We ensure that the association’s focus is designed to help all members succeed.
Integrity: We conduct ourselves ethically, responsibly, and honestly, with respect for all.
Advocacy: We influence positive change for the accounts receivable management industry through legislative, regulatory, and litigation reform at federal, state, and local levels.
Innovation: We continue to revolutionize our industry by promoting an environment of positive change through new ideas and forward-thinking.
Diversity: We know it takes people with different ideas, strengths, and interests to make our association succeed. We encourage healthy debate and differences of opinion.
Collectors Pledge
- I believe every person has worth as an individual.
- I believe every person should be treated with dignity and respect.
- I will make it my personal responsibility to help consumers find ways to pay their just debts.
- I will be professional and ethical.
- I commit to honoring this pledge.
This pledge represents our members’ commitment to professionalism and ethical practices.
ACA Leadership and Committees
ACA’s member committees are divided into standing committees and advisory councils. Standing committees meet regularly and work on focused initiatives. Advisory Councils do not necessarily meet regularly, but instead serve as a resource for ACA’s Board and staff to solicit member feedback on specific topics and projects. Many of the formalities of standing committees are omitted for advisory councils.
The Board also has the ability to charter special committees, often referred to as task forces, as needed to address a current event, issue or challenge. Special committees handle short-term projects, have a limited existence and terminate once they fulfill their purpose.
ACA Governance
Encompassing the strategic direction, policies, and effective oversight that integrate all building blocks to achieve the association’s results.
Know My Debt: Explaining Consumer Rights and Navigating Debt Solutions
The Know My Debt website is a resource for consumers who have questions about financial topics. It was developed by collection industry experts from across the country who serve on ACA’s Financial Literacy Committee. Know My Debt provides consumers with direct, consistent, and accurate information to help them understand their financial situation.
