It’s Here: Key Performance Metrics Exclusive to ACA Company Members
Always wanted to be a part of a benchmarking group? Now’s your chance. Introducing a new way to get reliable, consistent ARM industry data to help you steer your business in the right direction.
ACA’s Benchmarking Intelligence database provides critical market information for our members. This new self-service tool allows U.S. member companies to compare their own performance against a variety of other participating member companies on an anonymous basis to help guide your strategic decision-making, with the hopes of enabling even greater profitability.
This service is only available to ACA members and comes with no additional fee. Only companies that participate will be able to access the benchmarking data. Quarterly comparison reports are free to participating members. Aggregated, trended data will be used to support ACA’s advocacy efforts in a number of ways, including to mitigate unwise ideas proposed from regulators and legislators.
ACA members who agree to participate in the Benchmarking Intelligence database will be provided with training on how to input and access their data as well as how to view de-identified data in comparison to others.
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If you want to participate, reach out to ACA’s Member Services team here to request access.
Once you have completed the appropriate paperwork, click on the Continue button below to go to the secure third-party benchmarking platform.
To learn more about ACA’s Benchmarking Intelligence, please log in.
Learn More About ACA’s Benchmarking Intelligence Database
Track industry trends, find out how you stack up against your peers and position your company for future success and even greater profitability.
Data is collected and compiled by market vertical on a quarterly basis within designated timeframes for data entry or upload of your EDI file. Data can be filtered by key metrics for ease of comparison. Data input questions are specifically designed to allow for participants to compare their KPIs with other de-identified participants.
Datapoints that are collected and reported by market vertical include:
- Unit yield
- Gross collections
- Self-service percentages
- Non-legal and legal recovery percentages
- Net income
- Number of employee collectors
- Number of payments
- Payments by type
- Settlement costs
- And so much more!
Markets covered include:
- Health Care (Hospital, Clinics and Ambulance separately)
- Telecom & Utilities
- Banks and Finance Companies
- Student Loans (Federal and Private separately)
- Credit Cards, Banks, Credit Unions & Retail
- Property Management
Options for first-party collections and debt buying are included as well.