It’s Here: Key Performance Metrics Exclusive to ACA Company Members

Track industry trends, find out how you stack up against your peers and position your company for future success and even greater profitability.

Data is collected and compiled by market vertical on a quarterly basis within designated timeframes for data entry or upload of your EDI file. Data can be filtered by key metrics for ease of comparison. Data input questions are specifically designed to allow for participants to compare their KPIs with other de-identified participants.

Datapoints that are collected and reported by market vertical include:

• Unit yield
• Gross collections
• Self-service percentages
• Non-legal and legal recovery percentages
• Net income
• Number of employee collectors
• Number of payments
• Payments by type
• Settlement costs
• And so much more!

Markets covered include:

• Health Care (Hospital, Clinics and Ambulance separately)
• Telecom & Utilities
• Banks and Finance Companies
• Student Loans (Federal and Private separately)
• Credit Cards, Banks, Credit Unions & Retail
• Government
• Property Management

Options for first-party collections and debt buying are included as well.

Through ACA’s outside vendor, Dynamic Benchmarking, industry-leading measures will be taken to secure all data. Dynamic Benchmarking provides benchmarking technology for nearly 100 prominent associations.

Only individuals on file with the Benchmarking Intelligence database will be able to view the deidentified data from your firm—and even your own data is protected within your own organization. All data is hosted by Dynamic Benchmarking. ACA does not house the data supplied by participants and has no access to it.

Robust encryption will be used to protect user IDs and passwords. Data submitted will be protected using encryption and SSL while in transit.

Data repository participants retain their right to supplied data.

ACA will have access to the deidentified data supplied by participants and will report on it as needed to advance our legislative, regulatory and judicial advocacy efforts for the benefit of the ARM industry.

With assistance from a nonprofit trade association research company, The Institute for Association and Nonprofit Research, ACA will analyze, interpret and report the deidentified summary data to key stakeholders and public policy officials at the state and federal level.

The Institute for Association and Nonprofit Research has more that 30 years of experience working with other major trade associations to disseminate industry information.

Our vendor, Dynamic Benchmarking, has purpose-built a platform to anonymously, safely and securely collect performance and financial information so that it can be compared anonymously. Companies providing data will be kept confidential and anonymous and will not be able to be identified by other users, not even ACA staff or officers.

Participating companies can compare their data against other companies by tier for Tiers 1-6. Due to the more limited number of larger agencies, Tiers 7-9 are grouped together for comparison purposes—a tool to further ensure anonymity. In addition, members will not able to compare their data against other members located in their own state.

We are complying with Federal Trade Commission standards, which require benchmarking data to be aged at least 90 days. So, for example, data from the second quarter can’t be reported on until at least Oct. 1. No reports will be released until at least five members have responded in order to comply with federal antitrust guidelines—which also supports ACA’s goals for anonymity.

Data Collection Timelines

How do I know when to enter or review data and for which quarter? —
This timeline is subject to change based on participation levels. Check the ACA Benchmark Intelligence site for the most up-to-date information.