Game-Changing.
Cutting Edge.
Captivating.
Innovative.
Inspiring.
Brilliant.
Fresh.
INSIGHTS & INNOVATION
The Annual Convention & Expo is ACA’s flagship event featuring a fabulous lineup of inspiring keynotes on the main stage, as well as industry innovators, wayfinders, and experts who share valuable tips and insights.
LAUGHTER and CAMARADERIE GUARANTEED!
It is our largest event of the year, which also makes it a fantastic opportunity to connect in-person with colleagues and create lasting relationships with new connections.
CHANGE YOUR GAME
Whether in sessions or through forging new partnerships with exhibiting partners, this is the place to change up your game and keep your business ahead.
Exhibit & Sponsorship Opportunities
Don’t wait to sign up for exhibits and sponsorships! Check out the Exhibitor and sponsor tabs to see what is still available.
Our team is working on curating another amazing San Diego experience. Visit this page again for more updates! In the meantime, check out the exciting networking events we have lined up below!
PDUs:
Attending the convention gives you 9 Professional Development Units towards ACA’s Designations.
CLEs:
Up to 7 CLE credits are available for the convention. ACA will apply for CLE credits for all states requested by attendees. Requests must be submitted by Tuesday, June 18, 2024. Please note that approval from each state is not guaranteed, and legal education sessions are for ACA members only.
Innovation Stage
The Innovation Stage provides a platform for exhibitors and sponsors to deliver 15-minute presentations in the Expo Hall on new technology or solutions that advance the credit, collections, and accounts receivables industries. This format allows attendees to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
Schedule
Council of Delegates Reception
5:00 PM - 6:00 PM
This reception is for the ACA International Council of Delegates, Board of Directors and Board candidates.
Exhibitor Set-Up
7:00 AM - 3:00 PM
Entrance into the Expo Hall during set-up hours are limited to only registered booth staff. Exhibitors who hire a contractor for booth set-up must identify those individuals in advance. Exhibit or Booth Set-Up badges are required for entry during set-up time.
Check in at registration before heading to the Expo Hall, badges will be checked. Exhibitors must be fully set by 3:00 PM.
Council of Delegates Meeting & Breakfast [ACA Members Only]
7:30 AM - 10:00 AM
First Timers & New Members Reception
2:00 PM - 2:45 PM
Stop in for tips on how to make the most of your convention experience. All first-time attendees, new members or those who have not attended for several years are invited to attend.
Main Stage: Opening Remarks + Keynote
3:30 PM - 5:00 PM
ACA CEO Scott Purcell and President David Williams kick off the convention followed by our opening keynote.
Welcome Reception & Innovation Stage
5:00 PM - 7:00 PM
Sponsored by Collectors Insurance Company, Aon, AXIS and CT Corporation
The official opening of the expo hall is a do-not-miss event! Notorious for peak attendance, you'll see the latest in technology, solutions and services to help you better service your clients, employees and consumers. Be sure to start your evening off with friends, colleagues, and new acquaintances at the Welcome Reception.
Innovation Stage
The Innovation Stage provides a platform for exhibitors and sponsors to deliver 15-minute presentations in the Expo Hall on new technology or solutions that advance the credit, collections, and accounts receivables industries. This format allows attendees to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title and will be posted in early June.
Dinner with Strangers [Pre-Registration Required]
7:00 PM - 9:30 PM
You won’t know which restaurant you’ll be eating at (or which ACA members you’ll be dining with), until 30 minutes before dinner time. Participants pay for their own dinner and drinks at the restaurant. Groups will arrange their own transportation. Plan to meet at Sapphire 402 next to the ACA registration desk at 7:00 PM for group assignments; and reservations are set for 7:30 PM.
[Interest Group] Runners Club - Bay Run
6:00 AM - 7:00 AM
Breakfast in Expo Hall
8:00 AM - 9:00 AM
Expo Hall Open
8:00 AM - 3:45 PM
[Invitation Only] KCIA Breakfast
8:00 AM - 9:00 AM
Breakout Sessions
9:15 AM - 10:15 AM
Main Stage: The Forefront of Federal & State Advocacy
11:00 AM - 12:00 PM
[Invitation Only] group50 Meeting & Working Lunch
12:00 PM - 2:00 PM
Breakout Sessions
2:00 PM - 3:00 PM
Ice Cream Break & Innovation Stage in Expo Hall
Breakout Sessions
3:45 PM - 4:45 PM
Small Agency Jam Session
4:45 PM - 5:45 PM
Let's Jam! Attending convention is about making life-long connections with those with similar business issues and questions. Agencies with 50 or fewer employees, swing by this reception to meet other fellow small agencies colleagues and learn about ACA's upcoming Small Agency Jam Sessions. RSVP when you register.
ACPAC Event: San Diego Bay Tour (Tickets Required)
6:00 PM - 9:00 PM
Sponsored by Nationwide & REPAY
Join this journey filled with camaraderie, history of naval ships and stunning sights of all San Diego Bay offers. You'll see Coronado Island up-close and maybe even get a glimpse of Mexico. This bay cruise will include dinner, entertainment and drinks! Transportation to the port is on your own; 1.5 miles from the Hilton. Tickets are $225 per person. Sponsored by Nationwide & REPAY.
Benefitting the ACPAC administration fund.
[Interest Group] Runners Club - City Run
6:00 AM - 7:00 AM
Awards Breakfast
7:30 AM - 8:10 AM
Breakfast service will start at 7:30 and end at 8:10 AM, followed by Awards presentation and Keynote Presentation.
Main Stage: Awards & Keynote
8:10 AM - 9:30 AM
Expo Hall Open
9:30 AM - 1:30 PM
Breakout Sessions
10:15 AM - 11:15 AM
Lunch & Innovation Stage in Expo Hall
11:15 AM - 1:30 PM
[Invitation Only] Past Presidents Lunch
12:00 PM - 1:00 PM
Breakout Sessions
1:30 PM - 2:30 PM
Exhibitor Tear-Down
1:30 PM - 5:00 PM
Breakout Sessions
2:45 PM - 3:45 PM
President's Closing Celebration (Tickets Required)
6:00 PM - 9:30 PM
Exhibitors
The Expo show floor is filling up quickly! Are you ready to make a commitment?
- View the 2024 Floor Plan.
- Register for an exhibit booth here.
For questions, please reach out to us at: [email protected].
See who is exhibiting:
AgreeYa (Cogent by AgreeYa)
605 Coolidge Dr
Folsom, CA 95630-4205
(916) 351-2503
Aon Risk Services Central, Inc.
5600 W 83rd St Ste 1100
Minneapolis, MN 55437-1062
(952) 807-0641
Applied Innovation, Inc.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
(509) 886-3100
AXIS Specialty U.S. Services, Inc.
10000 Avalon Blvd Ste 200
Alpharetta, GA 30009-2531
(678) 746-9400
Bloodhound® Software (Roydan)
602 N 9th St
Manitowoc, WI 54220-3924
+1 (800) 236-6906
Call Center Services International (CCSI)
5405 Morehouse Dr Ste 310
San Diego, CA 92121-4725
+1 (877) 399-3419
CastleWise Insurance Group, LLC
841 Prudential Dr Ste 1200
Jacksonville, FL 32207-8874
(904) 717-1616
CDS Software
2225 1st St Ste 102
Simi Valley, CA 93065-1983
(805) 527-9977
Channel Payments, Inc.
8585 E Hartford Dr Ste 800
Scottsdale, AZ 85255-5475
(855) 955-1222
Collaborationroom.AI
3813 212th Ave SE
Sammamish, WA 98075-6265
1-877-855-0802
Collect! Debt Collection Software (Comtech Systems)
15640 NE Fourth Plain Blvd Ste 106 PMB 803
Vancouver, WA 98682-5141
+1 (800) 661-6722
Collectors Insurance Agency, Inc.
3200 Courthouse Ln
Eagan, MN 55121-1585
(612) 926-6547
CompuMail, Inc.
4057 Port Chicago Hwy Ste 300
Concord, CA 94520-1160
(360) 260-1888
Comtronic Systems, LLC
110 E 2nd St
Cle Elum, WA 98922-1110
(509) 573-4300
Concepts2Code
640 Ellicott St Ste 401
Buffalo, NY 14203-1253
(716) 242-8867
Cornerstone Licensing, LLC
9755 Dogwood Rd Ste 150
Roswell, GA 30075-7029
(770) 691-1168
CSS IMPACT!
21600 Oxnard St Ste 1970
Woodland Hills, CA 91367-4976
(818) 593-4830
CT Corporation
28 Liberty Way Fl 42
Albany, NY 12211-1953
(518) 451-8000
DAKCS Software Systems, Inc.
529 25th St Ste 200
Ogden, UT 84401-2482
(800) 873-2527
Emprise Technologies
6048 Deer Park Ct
Toledo, OH 43614-6000
(419) 720-6982
Epicenter Technologies Pvt. Ltd.
Salasar Business Park
Mumbai, 401101
+1 (855) 884-7592
ExpertSource Global Services Private Ltd.
Deekay Tech Park, Unit - 102, Plot No C-99
Navi Mumbai , Maharashtra, 400705
(347) 899-4255
Faber and Brand, LLC
6750 New Town Ave
Columbia, MO 65203-1610
(573) 449-3141
Intelligent Contacts, Inc
5345 Towne Square Dr Ste 165
Plano, TX 75024-2463
+1 (972) 514-2017
Latitude by Genesys
7601 Interactive Way
Indianapolis, IN 46278-2727
(877) 306-6063
LexisNexis Risk Solutions
1000 Alderman Dr
Alpharetta, GA 30005-4101
(317) 903-7105
LocateSmarter, LLC
1309 Technology Pkwy
Cedar Falls, IA 50613-6976
(319) 234-6686
Matrix Imaging Solutions, Inc.
6341 Inducon Dr E
Sanborn, NY 14132-9097
(716) 504-9700
Nationwide Insurance
1100 Locust St Dept 2016
Des Moines, IA 50391-2016
(515) 508-3853
Nobel Biz Inc
1507 Carey Ave Ste 4
Cheyenne, WY 82001-4484
(866) 776-6235
Nordis Technologies
4401 NW 124th Ave
Coral Springs, FL 33065-7636
+1 (954) 323-5500
Number Sentry
107 Technology Pkwy Ste 511
Peachtree Corners, GA 30092-2909
Pay N Seconds
240 Glenis Dr
Murfreesboro, TN 37129-5158
(615) 869-0191
Payment Savvy LLC
5760 Legacy Dr Ste B3
Plano, TX 75024-7103
(866) 303-2558
Peak Revenue Learning
1805 Clemson Rd Unit 292414
Columbia, SC 29229-0597
(803) 521-0030
Provana, LLC
801 Warrenville Rd Ste 250
Lisle, IL 60532
(331) 229-8642
Quantrax Corporation, Inc.
4300 Montgomery Ave Ste 105
Bethesda, MD 20814-4442
(301) 657-2084
Renkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
RevSpring, Inc.
38705 7 Mile Rd Ste 450
Livonia, MI 48152-3979
+1 (866) 310-8001
RNN Group, Inc.
101 Marietta St NW Ste 3305
Atlanta, GA 30303-2730
(866) 466-5996
Simplicated, Inc.
1501 Technology Pkwy Ste 400
Cedar Falls, IA 50613-6921
(972) 371-0241
Solutions By Text
15455 Dallas Pkwy Ste 600
Addison, TX 75001-6760
(800) 979-1212
TEC Services Group, Inc.
5926 Palmer Blvd
Sarasota, FL 34232-2842
(941) 375-0300
TECsolutions, a business unit of TEC Services
5926 Palmer Blvd
Sarasota, FL 34232-2842
(941) 375-0300
The Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
The InterProse Corporation
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
(360) 604-3531
VoApps DirectDrop Voicemail
6 Concourse Pkwy NE Suite 500
Atlanta, GA 30328
(855) 737-1596
WebRecon LLC
2025 E Beltline Ave SE Ste 105
Grand Rapids, MI 49546-7673
(616) 682-5327
Sponsorship Opportunities
Sponsors are a pivotal role in the success of the Annual Convention & Expo – show ACA members you helped make their experience happen. While we have highlighted in the link below sponsorships that offer exceptional value, we understand that your unique goals and budget considerations guide your decisions. We invite you to engage in a conversation with us, allowing us to tailor a sponsorship package specifically aligned with your deliverables and financial parameters.
- Review the 2024 Annual Convention sponsor opportunities.
- Commit to your 2024 sponsorship.
Reach out to us at [email protected] to create your sponsorship package today!
Thank You to Our Sponsors:
Hotel
Hilton San Diego Bayfront
Join us at the Hilton San Diego Bayfront for another amazing convention! Just steps away from the Gaslamp Quarter, the Hilton gives you easy access to an amazing culinary adventure and activities around the bay. Book early - rooms at ACA's rate are limited!
Beware of Unknown Housing Services
No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Hilton San Diego Bayfront Room Reservations
Hilton San Diego Bayfront
1 Park Boulevard, San Diego, CA 92101
Rate Information
Room Rate Cut-Off: Wednesday, June 26, 2024
Room Rate: $269 Run of House plus state/local taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre-event based on hotel availability at the time of booking. Group rate is not available after the convention due to ComicCon. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Optional Urban Destination Fee
The Urban Destination Fee of $39 per night is OPTIONAL for those booking inside the ACA room block. It can be added to your room at check-in time or by calling the hotel. This fee includes Premium Guestroom Internet, $15 Food & Beverage Credit for use in hotel restaurants and bars (excluding tax & gratuity), 1-hour bicycle or kayak rental; bike locker rental; transportation to Coronado Island and beach; PressReader; daily bottled water.
Check-In Time: 4:00 PM
Check-Out Time: 11:00 AM
Subject to change.
Important Travel & Ground Transportation Notes
San Diego International Airport (SAN) is located 4.4 miles (10-15 minutes) from the Hilton San Diego Bayfront. In addition to car rental and taxi, ground transportation options to/from SAN include Lyft and Uber.
From Your Peers on Why They Attend:
Convention allows the team at Frost Echols, LLC to accomplish a number of things at once. We meet as a firm, learn from our peers, and enjoy time with our clients. We also become reinvigorated about our role in the industry and the industry’s role in our collective credit-based economy. I am never more energized than when I return from convention.
– Chad Echols, Partner, Frost Echols LLC
I attend ACA’s Convention year after year to make new connections, learn about the latest trends in collections and the law, explore new technologies and services in the Expo hall, and reconnect with long-time industry friends and colleagues. Oh, yeah, and getting all my legal CLE credits for the year is great too!
– John Bedard, Jr., Bedard Law Group
As a dedicated member of our association, I look forward to attending the convention each year. It’s an amazing opportunity to connect with peers, reunite with friends, explore vendor offerings, and gain new knowledge. Additionally, leveraging the conference platform for our benchmark group meeting was transformative, as it provided a centralized space for our group to exchange insights, collaborate, and set collective goals. ACA’s assistance in organizing this meeting showed how important it is to bring together people who share interests, so we can work together, learn from each other, and make progress in our field. I’m excited to continue this tradition of growth and camaraderie at this year’s event!
– Pam Kirchner, CEO, BCA Financial Services
Every year, VoApps looks forward to the convention because it’s an invaluable opportunity for us to connect with industry leaders, gain insights into the latest trends, and showcase our innovative solutions. The convention serves as a platform where we can engage in meaningful dialogues that shape the future of our industry. It’s not just an event for us, it’s a tradition of learning, networking, fellowship and growing together. In regard to this year’s location, I wouldn’t be against having the ACA Convention in San Diego every year.
– Neal Jagoda, Senior Vice President of Sales, VoApps
Here’s what you missed in 2023 in Chicago:
Attendee Early-Bird Pricing
(Rates go up by $200 after June 10, 2024)
Individuals
$1,365 Members
$2,400 Non-Exhibiting Affiliate Member
$2,700 Nonmembers
Groups
Send 2 to 3 attendees, pay $1,195 per person.
Send 4 or more attendees, pay $935 per person.
All must be from the same company and register in the same transaction for discounted rates to apply. Group discounts apply only to those with “Company” memberships.
Exhibitor Early-Bird Pricing
(Rates go up by $200 after June 10, 2024)
One complimentary registration is included in the price of each 10′ x 10′ booth your company purchased.
Additional exhibit staff rates:
$870 Members
$1,220 Nonmembers
ACPAC Event: San Diego Bay Cruise
$225 Per Person
Meal Tickets for Non-Industry Guests
$70 for each breakfast
$90 for each lunch
$85 for Welcome Reception
$170 for President’s Closing Celebration
Full registrations include:
- All convention Main Stage sessions and 28 breakout sessions. Note Legal Education Sessions are for ACA members only.
- Meals & Receptions:
- Sunday First Timers Reception, Visionaries Reception, Welcome Reception
- Monday Breakfast, AM Break, Lunch, PM Break in Expo Hall
- Tuesday Awards Breakfast, plus AM Break and Lunch in Expo Hall
- Tuesday President’s Closing Celebration
- Included in all full registrations. However, an RSVP and ticket are required for entry. This is to help us provide a count to the hotel so we can order the appropriate number of meals.
- Access to Expo 2024
San Diego Bay Cruise, Pre-Convention Workshops and Spouse/Guest Tickets are not included and can be purchased. Spouse/Guest tickets are for non-industry guests only.
Tickets are required for:
- San Diego Bay Cruise (ACPAC Event)
- $225 per person
- President’s Closing Celebration
- This ticket is included in all full registrations. However, an RSVP and ticket are required for entry. This is to help us provide a count to the hotel so we can order the appropriate number of meals.
- Any guests who do not have an official convention name badge are required to purchase meal tickets. Meal tickets are only for non-industry guests.
Only those with official convention badges will be allowed into ACA functions. Guests entering will need to show meal tickets.
Legal Education sessions are for ACA members only. Nonmembers will be noted with a different color name badge.
The following events are free of charge:
Council of Delegates Reception
This is an invitation-only event. Those on ACA’s Board of Directors and Council of Delegates are invited to attend.
Small Agency Jam Session
All individuals who work at collection agencies with 50 or fewer employees are welcome to attend.
First Timers & New Member Reception
Yes, you may attend! While this reception is created for first time attendees and new ACA members, all attendees are welcome to attend and share their convention experiences.
Visionaries Reception
Yes, you may attend! This reception is hosted by ACA’s Visionaries committees and supports ACA’s DEI efforts. All are welcome!
Council of Delegates Reception
This reception is closed to the ACA Council of Delegates, Board of Directors and Board Candidates.
Registration and Cancellation
By registering for and/or attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies listed on this page and included elsewhere on its website and during the registration process, located at www.acainternational.org including, without limitation, ACA’s Terms of Use Agreement, ACA’s Privacy Policy, ACA’s Copyright Policy, ACA’s Logo Use Policy, and ACA’s Antitrust and Anti-Harassment Policies.
If you decide to cancel after registration, a full refund minus a $75 processing fee will be provided but only for cancellations received by ACA in writing no later than July 1, 2024. No refunds will be granted for cancellations received by ACA on or after July 1, 2024. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
ACA reserves the right to cancel any meeting.
Photos and Recording Notice
By registering for and/or attending an ACA event, you authorize ACA to use your image and/or voice in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
Assumption of Risk and Waiver of Liability
By registering for and/or attending this event and/or attending any functions or sessions listed as on the event agenda, including those listed as “[Interest Group]” events, you acknowledge and agree that ACA International, Inc. (“ACA”) is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in the event. You assume all risk and accept sole responsibility for any injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind (“Claims”), that you may experience or incur in connection with attending the event. Additionally, you release, covenant not to sue, discharge, and hold harmless ACA and its affiliates, and their officers, directors, managers, employees, agents, shareholders, members, successors, and assigns (collectively, the “Released Parties”), of and from any such Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto.
Registrant and/or attendee acknowledges and understands that functions and sessions listed as an ‘[Interest Group]” on the event agenda are not hosted by ACA, but rather are hosted solely by attendees and/or other third parties. Registrant and/or attendee agrees that ACA shall have no liability in connection with any such events.
COVID-19 Policy for In-Person Events
Although COVID-19 remains with us despite the formal end to the national health emergency, we have reached a point in the pandemic where we possess tools and resources to better protect ourselves and our communities from infection and spread. For that reason, ACA expects attendees to take responsibility themselves for following guidance from the Centers for Disease Control (CDC) and other public health agencies on measures to reduce infection from and spread of COVID-19.
ACA cannot be held liable for COVID-19 cases arising because of event attendance. By registering for and/or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any Claims that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA and the other Released Parties from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hilton San Diego Bayfront (“Hotel”), or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information, including, without limitation, the names, addresses, phone numbers and/or e-mail addresses of attendees and their guests, to Hotel, and ACA may receive personal guest reservation details from Hotel for event-related meeting planning and contract fulfilment purposes. Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
ACA’s full privacy policy can be found here.
Visit the Hotel website for their full privacy policy.
Twitter, LinkedIn, Facebook & Email Signatures – Sample Posts
Example 1:
Join me at ACA’s Annual Convention on July 21-23 in San Diego! I am looking forward to seeing my fellow colleagues and meeting new people. I can’t wait to be there and I hope you’ll join me! Learn more and register online at https://www.acainternational.org/convention-2024.
#ACAConv24 #acaintl
Example 2:
ACA’s Convention is coming up on July 21 – 23 in San Diego, and I look forward to seeing you there! Learn more and register online at https://www.acainternational.org/convention-2024. #ACAConv24 #acaintl
Graphics
Right click on the images below and save to your desktop, or touch and save on your phone.
