CFPB Announces Examinations of In-House College Lending

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The bureau is updating its supervisory exam procedures for private education loans. 01/24/2022 2:30 P.M. 2 minute read The Consumer Financial Protection Bureau will begin examining the operations of post-secondary schools, such as for-profit colleges, that extend private loans directly to students, according to a Jan. 20 news release. The bureau’s exam procedures will include […]

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Carrie Finney Promoted to CEO and Chairman of The CMI Group

 

Founder and previous CEO and chairman Tom Stockton will transition to the role of chief strategy officer. 01/24/2022 11:30 A.M. 2 minute read The CMI Group, an ACA International member company based in Plano, Texas, announced last week that Carrie Finney has been promoted to CEO and chairman of the board. She will also continue […]

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Water Cooler Chat Tackles Employee Engagement, Hybrid Work and More

 

The Jan. 13 Water Cooler Chat, hosted by WICRC member Caren Enloe, explored issues related to the changing workplace culture in the face of the Great Resignation. Register now for the February session featuring host Courtney Reynaud, ACA president-elect and board member. 01/24/2022 11:00 A.M. 3 minute read The first Women in Collections Resource Council […]

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Central Portfolio Control Provides for Minnesota Homeless Over the Holidays

 

CPC employees assembled 70 care packages containing food, thermal blankets and knitwear, and distributed them over Christmas Eve and day. 01/21/2022 11:45 A.M. 1 minute read Central Portfolio Control (CPC), an ACA International member company based in Minnetonka, Minnesota, supported its local community this holiday season by assembling and distributing care packages for people experiencing […]

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Collector.Live! Recordings Available This Week

 

Get access to this year’s recordings this week, including on-demand sessions from past years’ events. 01/21/2022 10:45 A.M. 1 minute read This year’s 2022 Collector.Live!, sponsored by ACA International, will be releasing its first set of recordings this week. This annual event is geared toward professional development for frontline debt collectors and customer service representatives. […]

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New February Education Opportunities on the Horizon

 

Register now for insights on debt sales, dealing with disgruntled employees, building high-performing teams and more. 01/21/2022 10:45 A.M. 2.5 minute read ACA International has new education events teed up in February, highlighting the five whys of debt sales, how to deal with disgruntled employees or people who dislike you, building high-performing teams and more. […]

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CFPB Issues Compliance Bulletin on Medical Debt, Civil Penalty Changes on Federal Register

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The bureau’s updates formalize its latest compliance bulletin on medical debt and annual civil penalty inflation adjustments. Editor’s Note: This article is available for members only. 01/20/2022 3:45 P.M. 2 minute read The Consumer Financial Protection Bureau’s compliance bulletin and policy guidance on medical debt, including reminders for debt collectors and credit bureaus on the requirements […]

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Mac Murray & Shuster LLP Promotes Chris Wager to Partner

 

Wager has over a decade of experience working with highly regulated industries and has been with M&S since 2019. 01/20/2022 10:00 A.M. 1 minute read Mac Murray & Shuster LLP (M&S), an ACA International member company based in Columbus, Ohio, announced the promotion of Chris Wager to partner. Having joined M&S in 2019, Wager focuses […]

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ACA Cast Year in Review: Compliance and Operations in 2021

 

The association’s podcast continues to grow and connect members for discussions on Reg F, Hunstein, health care, technology and more. 01/20/2022 9:30 A.M. 1.5 minute read 2021 brought many changes to the accounts receivable management (ARM) industry—with the groundbreaking Hunstein case, the Consumer Financial Protection Bureau’s Regulation F that took effect Nov. 30, pandemic-related adjustments […]

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