A Story to Tell at California Legislative Day

California Association of Collectors advances advocacy on key legislation in the state and focuses on members’ stories during the annual legislative day.

06/20/2022 2:30 P.M.

2.5 minute read

Members of the California Association of Collectors Inc. met with several key players in the California legislature for the state unit’s annual legislative day.

The goal of the event was to help educate legislators about the accounts receivable management (ARM) industry and how their votes can impact businesses.

It is vital for ACA International and CAC members to have an impact on the narrative being told at the capitol, which the CAC did during the legislative day by focusing on members sharing stories about their work in the ARM industry and helping consumers.

“We wanted to focus on who we are as members and community businesses as much as, if not more than, legislation we’ve been tracking this year,” said Kelly Parsons-O’Brien, secretary for the CAC and president of Pacific Credit Services.

Highlights from the CAC legislative day include:

  • The group issued its Legislator of the Year Award to California Assembly Member Blanca Rubio. Rubio is the author of B. 2424, the amended Credit Services Act of 1984 currently making its way through the legislature. The bill would update the 1984 legislation to address modern technology and how consumers do business in 2022. “Our goal is to add continued consumer protection for California consumers,” Parsons-O’Brien said.
  • The CAC is also tracking legislation on a wage garnishment bill, B. 1477, for any consumer that earns less than $80,000 a year; and S.B. 1200, which only allows renewal of judgments when a creditor has a lien, and reduces interest to the prime rate. The bill’s author, State Sen. Nancy Skinner, met with members about the proposal and the impact it would have.

Comments on Consumer Complaints

The California Department of Financial Protection and Innovation (DFPI) is seeking comments on its processes for consumer complaints and inquiries under the California Consumer Financial Protection Law (CCFPL) enacted in 2020.

The CAC is asking for feedback from its members to inform the comments to the DFPI, which are due by July 5. It is also working on a sample letter for members to use to send to the DFPI.

“The broad objective of this regulatory action mirrors the [l]egislature’s intent in enacting the CCFPL: to strengthen consumer protections by expanding the ability of the [d]epartment to improve accountability and transparency in the California financial system, provide consumer financial education, and protect consumers from abusive financial practices, while prioritizing the prevention of unethical businesses from harming the most vulnerable populations,” according to the DFPI. “The proposed regulations would achieve these benefits by requiring covered persons to have appropriate procedures to review, investigate, respond to, track, and report consumer complaints and inquiries.”

Comments may be submitted by email to [email protected] or mail:

Department of Financial Protection and Innovation

Attn: Sandra Navarro

300 S. Spring Street, Suite 15513

Los Angeles, CA 90013

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.




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