Turner will lead the company’s data and analytics efforts.
01/29/2024 2:45 P.M.
1.5 minute read
TEC Services Group, an ACA International member company based in Sarasota, Florida, recently announced the return of Will Turner as its senior solutions account executive. He will play a pivotal role in advancing two service lines, TEC Analytical Services and TEC Solutions.
With a career spanning 25 years in the accounts receivable management (ARM) industry, Turner brings a wealth of experience and expertise that will significantly contribute to the strategic expansion of the company.
Having initially joined TEC in 2010, Turner played a crucial role in establishing and leading the Analytical Services Division until 2018. He spent the last six years at Neustar, acquired by TransUnion, in third-party debt collections, helping their largest customers develop and optimize their digital/omni-channel contact and collection strategies. His return marks a milestone as TEC embarks on a new phase of growth and innovation.
TEC Analytical Services operates on a Software as a Service (SaaS) business model, offering plug-and-play access for contact centers to evaluate, seamlessly integrate, and optimize over 120 third-party data and predictive scoring products across the credit lifecycle. This innovative approach provides contact centers with a simpler and more intelligent way to access data.
In addition to the expansion of Analytical Services, TEC has recently introduced TEC Solutions—a service designed to assist companies in identifying the most suitable technology and software vendors that align with their specific needs and budget. Like “Angie’s List with a Human Touch,” this service exemplifies TEC’s commitment to enhancing customer experiences and furthering the use of technology within the ARM industry.
Turner has consulted and worked with major U.S. data companies such as Experian, TransUnion, Equifax, CBC Innovis and LexisNexis, and helped contact centers make disruptive gains in performance and profitability.
“We are thrilled to welcome Will back to TEC Services Group,” said Jon Daane, vice president of sales & marketing at TEC Services Group. “His proven leadership, industry knowledge, and strategic vision aligns seamlessly with our commitment to innovation and client success.”
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