Register for July Webinars on Call Resolution, Consumer Engagement & More

This month’s webinars include training for collection, industry sales and compliance professionals.

6/29/2020 11:00 AM

News
Register for July Webinars on Call Resolution, Consumer Engagement & More

ACA International will present four new hot topic webinars in July to enhance training available for members.

Hot Topics are held on Tuesdays and Thursdays the second and third week of the month, allowing members to plan to attend the trainings on a regular basis.

On top of collector development, ACA’s Hot Topic sessions will continue to focus on legal and compliance and operations and offer interested speakers the option to submit an idea for a “wild card” training, which will be held the third week of the month.

Here are the webinars slated for July:

July 7: First Call Resolution

Kenneth Peck, vice president of operations, RGS Financial, will present the most effective tactics to maximizing your call on the first attempt.

July 9: Compliance: What’s New, What’s the Same, What’s Reinvented

Compliance departments and compliance management systems have changed a lot in the last six months. Christopher Meier, general counsel at The CMI Group Inc. and Porter Morgan IV, Partner, Malone Frost Martin PLLC, will present on the latest developments and how they are shaping compliance for the future.

July 21: Leadership for Sales Success During COVID-19

Marc Trezza, president/CEO, Search Net Corporation, will present insights and strategies on how agencies can turn the COVID-19 crisis into sales opportunities while improving client relations. Sponsored by Aspect, “Leadership for Sales Success During COVID-19” is complimentary for ACA members. This session provides insight, strategy, and tactics that detail how Trezza has helped his agency clients to gain a significant sales advantage over their competitors that will have major positive impact for years to come.

July 23: Improved Engagement Strategies by Compliantly Connecting to your Customer by Text

Join us in this session as we hear from industry experts on leveraging mobile technology to improve engagement while remaining compliant. Learn how to get your department out of defensive mode when it comes to collections. This session will conclude with a group discussion and Q and A session, with time for reflection. Speakers: To be announced.

View ACA's complete events calendar for updates on all upcoming webinars and read more about the new hot topic webinar schedule and speaking opportunities here.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Register for July Webinars on Call Resolution, Consumer Engagement & More

ACA International will present four new hot topic webinars in July to enhance training available for members.

Hot Topics are held on Tuesdays and Thursdays the second and third week of the month, allowing members to plan to attend the trainings on a regular basis.

On top of collector development, ACA’s Hot Topic sessions will continue to focus on legal and compliance and operations and offer interested speakers the option to submit an idea for a “wild card” training, which will be held the third week of the month.

Here are the webinars slated for July:

July 7: First Call Resolution

Kenneth Peck, vice president of operations, RGS Financial, will present the most effective tactics to maximizing your call on the first attempt.

July 9: Compliance: What’s New, What’s the Same, What’s Reinvented

Compliance departments and compliance management systems have changed a lot in the last six months. Christopher Meier, general counsel at The CMI Group Inc. and Porter Morgan IV, Partner, Malone Frost Martin PLLC, will present on the latest developments and how they are shaping compliance for the future.

July 21: Leadership for Sales Success During COVID-19

Marc Trezza, president/CEO, Search Net Corporation, will present insights and strategies on how agencies can turn the COVID-19 crisis into sales opportunities while improving client relations. Sponsored by Aspect, “Leadership for Sales Success During COVID-19” is complimentary for ACA members. This session provides insight, strategy, and tactics that detail how Trezza has helped his agency clients to gain a significant sales advantage over their competitors that will have major positive impact for years to come.

July 23: Improved Engagement Strategies by Compliantly Connecting to your Customer by Text

Join us in this session as we hear from industry experts on leveraging mobile technology to improve engagement while remaining compliant. Learn how to get your department out of defensive mode when it comes to collections. This session will conclude with a group discussion and Q and A session, with time for reflection. Speakers: To be announced.

View ACA's complete events calendar for updates on all upcoming webinars and read more about the new hot topic webinar schedule and speaking opportunities here.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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