HOT TOPIC: Improved Engagement Strategies by Compliantly Connecting to your Customer by Text

(2:00 PM - 3:00 PM Central)

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Rozanne Andersen Esq.

Vice President, Chief Compliance Officer
Ontario Systems, LLC
Muncie, IN

Presenter Details

Megan Bryant

Collection Supervisor
Credit Collection Partners
Taylorville, IL

Presenter Details

Mike Cantrell

Solutions by Text
Dallas, TX

Presenter Details

Why Should I Attend?

Even before the COVID-19 era began, keeping up with regulations and compliance with compliance has been a challenge. On top of the due diligence expected in communication compliance, today people demand a technology that keeps pace and stays on top of the latest trends. At stake for your department: improved efficiency, streamlined collections processes, improved engagement and retention, and increased collection rates. Join us in this session as we hear from industry experts on leveraging mobile technology to improve engagement while remaining compliant. Learn how to get your department out of defensive mode when it comes to collections.  

Learning Objectives

  • Identify what regulatory agencies, regulate the texting industry and their current rules
  • Investigate proper methods for consent and opt-in procedures
  • Explore the impact of COVID-19 on receivable management best practices
  • Outline the nuts and bolts and DNA of a texting program that can be implemented on your campus

This session will conclude with a group discussion and Q and A session, with time for reflection. 

Handouts and Login Information

If there are materials for this seminar, they will be available to download the day before the event. If there are no handouts listed, there are none for this event. 

One day prior to the event, login Information for the event can be found by logging in to the ACA Website and clicking on the notification bell next to your name at the top of the page.

Attend via Your Mobile Device

Attend this seminar with the WebEx Mobile App. You will still be required to enter the WebEx login information provided.

Cancellation Policy

ACA reserves the right to cancel or modify the program or substitute speakers. If ACA should cancel the program, registrants will receive a full refund.

Cancellations received less than 3 business days prior to the seminar will be charged $35 cancellation fee. E-mail your cancellations to If you do not cancel prior to the session and do not attend, you are still responsible for full payment.

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