The Federal Trade Commission provides resources to start your preparedness plan. Plus, ACA members should ensure their communication procedures are up to date.
08/14/2023 12:30 P.M.
2 minute read
With severe weather season upon us, including the recent wildfires that have affected the Hawaiian island of Maui, it’s time to make sure your company is prepared to deal with any weather emergencies that may come your way.
Companies in the accounts receivable management (ARM) industry must have plans in place to protect their employees and ensure their business can continue to operate despite severe weather, in addition to plans to modify communications with consumers.
A recent alert from the Federal Trade Commission has warned consumers to be wary of scammers who use weather emergencies to take advantage of people in need of services.
“Some of the most common weather-related frauds and scams include people who promise to help you with clean-up or repairs, but disappear with your money; those who pretend to be FEMA or other government agencies; people who promise you a job—if only you pay to get it; and those who promise you a place to rent—if only you wire them the money to get the place sight unseen,” according to a previous report.
You can let your consumers know to look out for these particular scams related to weather-related emergencies.
Read the FTC’s full plan for dealing with weather emergencies.
The U.S. Small Business Administration also provides a breakdown of how you can prepare your business for weather emergencies, including assessing your risk for specific hazards, creating and executing a plan with your staff, and preparing for financial assistance and recovery after a disaster.
ACA Resources for Businesses and Consumers
ACA encourages association units to update their disaster preparedness plan in the case of emergencies like those that occurred in Hawaii.
Alliance ACA partner Agility Recovery also offers resources to aid member companies in emergency preparedness, including through a National Preparedness Month kit.
Reminder on Communication Procedures During Disasters and Emergencies
Hawaii Gov. Josh Green recently issued the fifth emergency proclamation relating to the ongoing devastation created by the wildfires on Maui and throughout Hawaii. The disaster emergency relief period will continue through Aug. 31.
Some banks and post offices in Maui remain closed.
ACA members have strong compliance management systems in place to manage calls and modify consumer outreach strategies to consumers in areas affected by the fires or where do-not-call orders are in effect.
Much like during the COVID-19 pandemic, members can implement hardship programs to limit calls to consumers and/or set up payment plans to help them manage their accounts when communications resume.
ACA encourages members to use their judgment and discretion when contacting consumers who may be impacted by the state of emergency at this time and consult with their counsel for guidance if needed.
Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to acainternational.org to receive updates on the ACA Huddle.