New Reg F Client Education Series Featured in ACA’s September Hot Topic Courses


Register now for September courses to gain insights and learn from ACA staff and your peers about compliance, technology, Reg F and much more.

9/7/2021 7:00

ACA International has multiple Hot Topic courses on accounts receivable management (ARM) industry topics coming in September, including a new three-part client education series on Reg F.

The September courses will also highlight artificial intelligence trends, best practices for mailing in the wake of the Hunstein decision and tips for developing your leaders’ coaching skills.

Cost-savings tip: If your company has multiple people attending ACA’s webinars, consider investing in the All-Access Training Zone, which includes bundled education from ACA at one low price.

Here are the Hot Topic courses planned for September and October.

TGI-F! – How to Train Your Client Friday Series:

The Hand-off Letter & Anatomy of a Collection Notice

This course will provide a high-level overview of Reg F, its intent and the major areas it regulates to equip you with the best preparation before the Nov. 30, 2021, effective date. Speakers Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, LaDonna Bohling, IFCCE, chief compliance officer at Contract Callers Inc., and Debra Ciskey, IFCCE, executive vice president at CACi, will lead this Reg F course.

This course is from 2 to 3:30 p.m. CDT Sept. 17. Visit the course webpage to register.

No Parking Zone: Debt Parking and Reg F

In the second of this Friday series, Bender, Bohling and Ciskey will return to lead a  course on the ins and outs of debt parking and how it relates to the CFPB’s Reg F.

This course is from 2 to 2:30 p.m. CDT Sept. 24. Visit the course webpage to register.

LCM/Messaging/Locational Calls

The final course in the Friday series will cover legal and compliance management, limited content messages and how the Reg F safe harbor applies, text message restrictions, locational calls, and more. Bender, Bohling and Ciskey will lead the final course in this series.

This course is from 2 to 3 p.m. CDT Oct. 1. Visit the course webpage to register.

Additional September Hot Topics

Developing Your Leaders’ Coaching Skills

In this engaging session, Bender and Jason Hiland, vice president of sales at Attunely Inc., will team up to introduce a new topic: developing your senior leaders’ coaching skills. All leaders have the potential to become fantastic coaches with 15-20 hours of training and ongoing reinforcement. Join this course to learn how.

This course is from 2 to 3 p.m. CDT Sept. 21. Visit the course webpage to register.

Rethinking Debt Resolution Through Personal Analytics and Artificial Intelligence

Bruce Cummings, CEO of Freede, and Aaron Million, COO of Freede, will lead this session to explore how to maximize effectiveness through social media and analytics with the help of artificial intelligence and machine learning technologies.

This course is from 2 to 3 p.m. Sept. 23. Visit the course webpage to register.

Hunstein is Not the Only Reason to Bring Your Mail Back In-House

In this session sponsored by Quadient Inc., Karim Manassa, the company’s national business development manager, will teach you how to realize the four key measurable impacts of in-house mail control: revenue growth, consumer engagement, risk mitigation and cost savings.

This course is from 2 to 3 p.m. CDT Sept. 28. Visit the course webpage to register.

Check ACA’s online events calendar for regular updates on the Hot Topic and Core course schedule and stay tuned for more coverage of September education in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

If you’re interested in speaking at an ACA webinar, learn more here.

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