ACA International Certified Instructors and industry experts will present important Hot Topic webinars on topics designed to help with changes at your business in response to COVID-19.
4/9/2020 9:00
Business operations are changing consistently in response to COVID-19 and the accounts receivable management industry is on a whole new playing field between implementing compliant work-from-home arrangements and helping consumers through trying times, all while meeting clients’ expectations.
To help, ACA International is focusing its educational seminars on business and compliance topics to help members navigate operating an agency and new techniques working with consumers.
Two upcoming Hot Topic Webinars are part of this educational focus:
April 16: Forecasting and Re-Budgeting 2020 with all the Unknowns
Scott Purcell, president of Professional Credit Service and ACA president-elect, will present a webinar to help members learn new skills as the COVID-19 pandemic has disrupted everything from financial markets to how agency leaders operate their business day-to-day.
Purcell will explore tips on how to approach forecasting and re-budgeting for your business for the remainder of 2020.
The webinar, 2-3:30 p.m. Central Standard Time on April 16, is open for registration now.
April 17: How Has Your Talk off Changed
Join three industry leaders, Elizabeth Conklin, account executive with State Collection Service Inc., Greg Ruffino, director of training at Williams and Fudge Inc., and Irene Hoheusle, vice president of collections and education at Account Recovery Specialists Inc., as they discuss how COVID-19 has changed the way the collector approaches and talks off a collection call. These industry experts will share best practices on how to negotiate with consumers on current payment plans, future payment plans and how to talk through requests to cancel payment arrangements – all while navigating new client restrictions.
The webinar, noon to 1 p.m., Central Standard Time on April 17, is open for registration now.
Hot Topic and Core Curriculum Webinars On Demand
Did you miss one of ACA’s seminars? Hot Topic and Core Curriculum webinars are also available online to stream or download. The on demand sessions are included for those who have purchased the All-Access Training Zone, which provides access to Hot Topic webinar and Core Curriculum recordings at one low price. Attending ACA’s webinars also qualifies members for designations and digital badges. Learn more about these exciting opportunities here.
For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at [email protected] or call (952) 926-6547.