Gain critical regulatory and management knowledge with ACA core curriculum seminars.

Core Curriculum

Gain critical regulatory and management knowledge with ACA’s core curriculum seminars.  From advanced compliance seminars to introductory collector training, ACA has the programming you need for every stage in your career.

ACA has developed a wide variety of seminars from collector level to advanced training.  Whether it is compliance training or collection floor management, our seminars will meet your business needs.

Taught by the best in the industry—ACA Certified Instructors—most seminars are offered in multiple formats including face-to-face, online and self-paced training.

Certified Instructors

ACA is proud to have well-known industry experts teaching the ACA Core Curriculum.  Meet our Certified Instructors:

Joseph Adams
Hampton Pryor Group, Inc.
Flower Mound, TX
Phone: (678) 522-7336
Date Certified: 6/19/2013
Joe's Bio

Wendy J. Badger, Esq.
Educational Credit Management Corporation
Oakdale, MN
Phone: (651) 325-3652
Date Certified: 4/3/2001
Wendy's Bio

Dennis Barton
The Barton Law Group, LLC 
Chersterfield, OH
Phone: (636) 778-9520
Date Certified: 12/21/2016

Dennis's Bio

John Bedard, Jr. Esq.
Bedard Law Group, P.C.
Duluth,GA
Phone: (678) 253-1871
Date Certified: 8/17/2011
John's Bio

Leslie C. Bender, CIPP/US, IFCCE, CCCO
BCA Financial Services, Inc.
Miami, FL
Phone: (410) 830-0324
Date Certified: 3/8/2007
Leslie's Bio

Stephen A. Bernheim, Esq.
Stephen A. Bernheim, Attorney at Law
Edmonds, WA
Phone: (425) 712-8318
Date Certified: 9/24/14
Stephen's Bio

LaDonna Bohling
Contract Callers, Inc.
Augusta, GA
Phone: (706) 868-0800
Date Certified: 3/15/2013
LaDonna's Bio

Ron Brown, IFCCE, MCE
Collection Services International
Oklahoma City, OK
Phone: (405) 943-9608
Date Certified: 12/1/1994
Ron's Bio

Amy Canaday
CollectionCenter
Rawlings, WY
Phone: (307) 392-0091
Date Certified: 4/18/2017

Amy's Bio

Debra J. Ciskey, IFCCE
Wakefield and Asssociates Inc.
Aurora, CO
Phone: (720) 246-2420
Date Certified: 10/1/1983
Debra's Bio

Elizabeth Conklin
State Collection Service, Inc.
Madison, WI 
Phone: (440) 231-7035
Date Certified: 3/4/2010
Beth's Bio

Cortney Fleming
Wilbur & Associates
Normal, IL
Phone: (800) 313-5169 Ext: 3148
Date Certified: 4/18/2017

Cortney's Bio

David R. Glezerman, MCE
Temple University
Philadelphia, PA
Phone: (215) 204-6720
Date Certified: 1/22/2006
David's Bio

Jay E. Gonsalves, IFCCE, MCE
Action Collection Agencies, Inc.
Middleboro, MA
Phone: (508) 923-0310 x112
Date Certified: 3/8/2007
Jay's Bio

Tina Hanson, IFCCE
State Collection Service, Inc.
Madison, WI
Phone: (608) 661-3000 ext. 314
Date Certified: 2/3/2003
Tina's Bio

Irene Hoheusle
Account Recovery Specialists, Inc.
Wichita, KS
Phone: (316) 267-5400
Date Certified: 3/21/2013
Irene's Bio

Michael A. Klutho, Esq.
Bassford Remele
Minneapolis, MN
Phone: (612) 376-1619
Date Certified: 2/2/1997
Michael's Bio

Todd C. Langusch
Tech Lock Inc.
Rochester, MI
Phone: (847) 245-3727
Date Certified: 4/29/2010
Todd's Bio

Christopher R. Morris, Esq.
Bassford Remele
Minneapolis, MN
Phone: (612) 376-1627
Date Certified: 12/19/2001
Christopher's Bio

Pamela Murphy
ConServe
Fairport, N.Y.
Phone: (585) 421-1000 x2271
Date Certified: 3/11/2003
Pamela's Bio

Michael O’Meara, Esq.
The O’Meara Law Office, PS. 
Everett, WA
Phone: (425) 263-1732
Date Certified: 4/25/2013
Michael's Bio

Michael Rainwater
Uptain Group, Inc.
Knoxville, TN
Phone: (865) 293-0383
Date Certified: 5/1/2013
Michael's Bio

Karolyn Rubin, IFCCE
TLC Experts, LLC
Chicago, IL
Phone: (312) 399-7840
Date Certified: 1/14/2001
Karolyn's Bio

Jessie Skibbe
KirkpatrickPrice
Tampa, FL
Phone: (714) 406-1405
Date Certified: 4/18/2017

Jessie's Bio

Kelly Knepper-Stephens
Stoneleigh Recovery Associates
Lombard, IL
Phone: (630) 396-8087
Date Certified: 12/21/2016

Kelly's Bio

Harry Strausser
Remit Corporation
Bloomsburg, PA
Phone: (570) 387-6470 Ext. 202
Date Certified: 2/25/1998
Harry's Bio

Brian Watkins, CCAE
Southern Oregon Credit Service, Inc.
Medford, OR
Phone: (541) 773-6238
Date Certified: 3/4/2010
Brian's Bio

Roger D. Weiss, IFCCE
CACi
Saint Louis, MO
Phone: (314) 729-1133
Date Certified: 2/25/1998
Roger's Bio

PPMS Certified Instructors

Tina Hanson, IFCCE
Protocol Financial Service, LLC
Madison, Wis.
Phone: (608) 661-3000 ext. 314
Date Certified: 2/3/2003
Tina's Bio

Pamela Murphy
ConServe
Fairport, N.Y.
Phone: (585) 421-1000 x2271
Date Certified: 3/11/2003
Pamela's Bio

Brian Watkins, CCAE
Southern Oregon Credit Service, Inc.
Medford, Ore.
Phone: (541) 773-6238
Date Certified: 3/4/2010
Brian's Bio

Elizabeth Conklin
State Collection Service, Inc.
Madison, WI 
Phone: (440) 231-7035
Date Certified: 3/4/2010
Beth's Bio

Seminar List

Advanced Compliance: Conducting a Risk Assessment

Conducting a risk assessment of your compliance obligations is an essential component of the compliance management system process. In this advanced compliance course, you will  leave this seminar with specific tools you can use to conduct a risk assessment within the compliance management system life cycle.

Advanced Compliance: Controls and Corrective Actions 

Creating and implementing effective remediation plans to mitigate your compliance risk is a key component of a compliance management system.  This seminar will allow you to assess the controls that can be implemented based on your needs and help you drill down to specific project plans describing important elements such as actions, ownership, accountability and timing.

Advanced FDCPA Issues

Go beyond the essentials of the FDCPA. Take a look at relevant court decision, CFPB guidance and regulatory enforcement actions impacting compliance. Identify potential liability and defenses under the FDCPA.

Collection Floor Management

Learn how to use key performance indicators, inventory and dialer management to help you reach your goals. This interactive forum gives attendees the chance to hear what other agencies are doing to improve collection floor operations.

Data Security and Privacy I

Data security breaches affect millions of consumers. As state data breach notification laws continue to grow and change, it’s more important than ever to stay on top of the regulations that apply to your business. In this seminar, you will learn to implement effective policies and procedures, notify consumers in the event of a data security breach and explore essential safeguards and strategies to develop a Data Security Compliance Program.

Data Security and Privacy II 

Data security breaches affect millions of consumers. In this seminar, the sequel to Data Security and Privacy I, you will explore practical privacy and data security tactics for using movable and removable media. You will also be introduced to a compliance perspective for social media and networking at work and be offered practical advice for handling security incidents in your own organization.

Duties of Data Furnishers Under the FCRA

If you furnish data for consumer reports, you know the importance of understanding the laws governing consumer reporting. Avoid liability under the Fair Credit Reporting Act (FCRA) by learning how to identify portions of the FCRA that affect your daily operations, recognize how consumer reporting laws affect daily business decisions and remain in compliance with recent regulations regarding Identity Theft Prevention Programs.

Ethical and Professional Collections

Ethics continue to affect the daily operations of the credit and collection industry. This seminar discusses guiding principles to keep you and your agency on the right path. Learn what the industry and your peers are doing to adhere to the ACA Code of Ethics and Code of Operations as well as how to develop internal compliance procedures at your company. This seminar will encourage ethical and professional behavior at all levels.

Essential Collection Skills and Techniques 

Increase your collection results by ensuring your collectors learn how to effectively communicate and negotiate with a diverse population of consumers.  This training provides real-world scenarios that will help your collectors become more effective.  This seminar is offered online, face-to-face, and in CD-ROM or Web course formats. 

FDCPA Essentials for Collectors 

Ensure your collectors understand the law and how to apply it on the phones.  This interactive, scenario-based seminar will help your collectors stay FDCPA compliant in addition to understanding the consequences of FDCPA violations.   This seminar is offered online, face-to-face, and in CD-ROM or Web course formats.

Healthcare Collection Management (HCM) 

How does healthcare collections differ from other collection practices?  Learn about the differences and the successful strategies used to work with various types of healthcare accounts.  Go beyond the day-to-day tasks and understand important operational aspects of healthcare accounts including ways to avoid common complaints, the healthcare account lifecyle, strategies for collecting self-pay and Medicare accounts, and the risks and benefits of healthcare collecting.

Introduction to Collection Industry Compliance 

If you need help developing a compliance management system, this seminar is for you.  Gain a basic understanding of the compliance management system process and learn how to create the right team to lead and implement your system. Using the ACA compliance checklist, walk away with a plan to develop or improve your compliance management system.   

Successful Hiring Strategies 

Make sure you hire the right candidate for your open collector position.  This seminar will help you develop interview questions and use an interview scorecard to take notes on three different candidates in this scenario-based training.  You’ll receive sample forms and learn key strategies and skills that will help you ask the right questions and evaluate candidate responses.

Trainer Specialist (TSP)

This seminar provides collection managers and trainers the tools they need to train their collectors in house on the ACA FDCPA Essentials for Collectors and Essential Collection Skills and Techniques. By earning an ACA Trainer Specialist Designation, you'll be able to bring ACA recognized training to your organization.

Understanding and Responding to the CFPB’s Expectations  

The ACA CFPB seminar will walk you through the key steps in a compliance management system lifecycle and point out what the CFPB is going to be looking for in that system. Recent CFPB activities will be provided along with tools to help you audit your compliance management system and assess the compliance risk for your company.

Writing Effective Policies and Procedures  

Are policies and procedures missing from your compliance management system? Or, do your policies and procedures need some attention? This course will provide information on the elements that should be included in writing a policy and procedure along with specific examples. You will be able to apply and adapt these examples to fit your needs.


Visit the Event Calendar to see the seminar schedule.

Visit Shop for more training resources.

These seminars meet the educational requirements for ACA Designations.

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