Hot Topic: Trust: The Secret Sauce to Saving Time and Collecting More

Join ACA June 9 for a comprehensive overview of collection calls and how to balance using compassionate techniques with consumers and achieving payment.

6/2/2020 9:30 AM

News
Hot Topic: Trust: The Secret Sauce to Saving Time and Collecting More

In the first in ACA International’s new collector development Hot Topic webinars, Director of Education Kelli Krueger will provide an overview of strategies for a successful collection call at 2 p.m. Central Standard Time on Tuesday, June 9.

Register for “Trust: The Secret Sauce to Saving Time and Collecting More” to learn about balancing the softer side of collections without giving up or giving in.

Collections is a people-oriented business requiring collectors to be more consumer-centric than ever before. It does mean creating an environment where getting to a win-win solution is seamless.

Collection calls are simple, person-to-person dialogues, but this is “easy said, hard to do” because the very essence of a successful outcome is based on the collector’s ability to build trust within the fraction of a second the consumer is forming their first impression.

Krueger will present on why collectors must be at their very best and first bring value to the table before pushing payment options, or they will sacrifice goodwill and trust.

First-call resolution is the goal, but not every call will end in success. The skills you will learn in this hour-long session will produce both immediate and long-term results of building a trusting relationship that will ripple past the first contact.

In addition to monthly collector development Hot Topic webinars, Krueger also organized a regular schedule for sessions on legal, compliance, operations and “wild card” topics.

Krueger is also seeking speakers for the training sessions and specific topic ideas.

Staring this month, Hot Topics will be held on Tuesdays and Thursdays the second and third week of the month, allowing members to plan to attend the trainings on a regular basis.

A request for proposals is available for members to submit their ideas to Krueger.

Interested speakers have the option to submit an idea for a “wild card” training, which will be held the third week of the month.

Be creative, Krueger said, when submitting wild card ideas or suggestions for any of the other topics.

Speaking during a Hot Topic training is a great way to get involved with your association, connect with fellow members, and learn at the same time.

Check ACA’s online events calendar for regular updates on the new Hot Topic training schedule or subscribe to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

Members interested in ongoing education for their company through ACA are encouraged to sign up for the All Access TrainingZone, which provides access to all online education at one low price. Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the All Access Training Zone.

ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.

For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at Licensing@acainternational.org or call (952) 926-6547.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Hot Topic: Trust: The Secret Sauce to Saving Time and Collecting More

In the first in ACA International’s new collector development Hot Topic webinars, Director of Education Kelli Krueger will provide an overview of strategies for a successful collection call at 2 p.m. Central Standard Time on Tuesday, June 9.

Register for “Trust: The Secret Sauce to Saving Time and Collecting More” to learn about balancing the softer side of collections without giving up or giving in.

Collections is a people-oriented business requiring collectors to be more consumer-centric than ever before. It does mean creating an environment where getting to a win-win solution is seamless.

Collection calls are simple, person-to-person dialogues, but this is “easy said, hard to do” because the very essence of a successful outcome is based on the collector’s ability to build trust within the fraction of a second the consumer is forming their first impression.

Krueger will present on why collectors must be at their very best and first bring value to the table before pushing payment options, or they will sacrifice goodwill and trust.

First-call resolution is the goal, but not every call will end in success. The skills you will learn in this hour-long session will produce both immediate and long-term results of building a trusting relationship that will ripple past the first contact.

In addition to monthly collector development Hot Topic webinars, Krueger also organized a regular schedule for sessions on legal, compliance, operations and “wild card” topics.

Krueger is also seeking speakers for the training sessions and specific topic ideas.

Staring this month, Hot Topics will be held on Tuesdays and Thursdays the second and third week of the month, allowing members to plan to attend the trainings on a regular basis.

A request for proposals is available for members to submit their ideas to Krueger.

Interested speakers have the option to submit an idea for a “wild card” training, which will be held the third week of the month.

Be creative, Krueger said, when submitting wild card ideas or suggestions for any of the other topics.

Speaking during a Hot Topic training is a great way to get involved with your association, connect with fellow members, and learn at the same time.

Check ACA’s online events calendar for regular updates on the new Hot Topic training schedule or subscribe to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.

Members interested in ongoing education for their company through ACA are encouraged to sign up for the All Access TrainingZone, which provides access to all online education at one low price. Contact Member Services at memberservices@acainternational.org or 800-269-1607 for more information about the All Access Training Zone.

ACA’s Core Curriculum and Hot Topic offerings are also available for members to stream or download.

For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at Licensing@acainternational.org or call (952) 926-6547.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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