Health care education during ACA’s 2020 Virtual Fall Forum & Expo will cover best practices on medical debt collections, market value, credit reporting and how to work with clients and consumers in challenging times.
Health care is a continuously changing line of business for the accounts receivable management (ARM) industry, prompting ACA International to craft sessions designed to help agencies adapt during ACA’s 2020 Virtual Fall Forum & Expo Nov. 4-5.
These sessions, scheduled throughout the event, will focus on health care credit reporting and maximizing value in the marketplace, starting with an update on the Health Care Financial Management Association (HFMA)/ACA Task Force best practices report on the resolution of medical accounts.
Update from the HFMA/ACA Task Force on Best Practices in Medical Debt Collections, 1 p.m. CST, Wednesday, Nov. 4.
In 2014, the HFMA partnered with ACA International and gathered a task force of stakeholders to establish best practices for the fair resolution of patients’ medical bills. The task force reconvened in 2020 to update the best practices in response to the COVID-19 pandemic and potential future public health emergencies. Join the discussion on the best practices and how they are used to serve both hospitals and consumers with ACA members George Buck, ARM industry consultant specializing in health care; Jay Gonsalves, IFCCE, president of Action Collection Agencies Inc.; and Tim Haag, president of State Collection Service Inc.; as well as Chad Mulvany, director, health care finance policy, perspectives and analysis at HFMA; and Leah Dempsey, ACA’s vice president and senior counsel of federal advocacy. Haag and Dempsey served on the HFMA task force.
How to Maximize Value for ARM Companies in a Pandemic, 3 p.m. CST, Wednesday, Nov. 4.
The COVID-19 pandemic has had a significant financial impact on the health care industry, so how do ARM companies servicing health care systems navigate through this time and maximize their respective organizations’ value? Over the course of this presentation, Michael Lamm, president/CEO of Corporate Advisory Solutions LLC, will focus on some of the specific ways the pandemic has affected the health care industry, the industry's response, and how companies are approaching this “new normal.”
Health Care and Credit Reporting Hot Topics During the Pandemic, 10:30 a.m. CST, Thursday, Nov. 5
As the plaintiff’s bar advances more claims related to data furnished about health care accounts, now is the time to take a deeper look at your processes for reasonable investigations and your due diligence in understanding the underlying information related to trade lines you are reporting.
During the pandemic additional circumstances, such as health care debts related to COVID-19 care or treatment, may require a closer look at how to ensure your data furnisher responsibilities can continue to be met. Leslie Bender, IFCCE, CCCO, CCCA, senior counsel at Clark Hill PLC, and David Kaminski, partner at Carlson and Messer LLP, will lead this session.
The New Normal: COVID Has Impacted Client and Patient Expectations but You Can Still Successfully Collect, 12:30 p.m. CST, Thursday, Nov. 5
The new normal when collecting medical debt now must consider the changes made in the client’s patient’s and government’s way of thinking since COVID-19 is still a concern. Many medical providers have new or different expectations of how their accounts should be handled. In this session, Elizabeth Conklin, account executive at State Collection Service Inc., and Irene Hoheusle, vice president of collections at Account Recovery Specialists Inc., will discuss expectations and how to make everyone, including consumers and clients, happy and still collect.
Work From Home Hot Topics: Ensuring HIPAA, PCI and
Other Privacy and Security Standards are Met, 2:15 p.m. CST, Thursday, Nov. 5.
This session will cover compliance and IT hot topics for health care collections under HIPAA, PCI, and other privacy and security standards with Loraine Lyons, partner, Malone Frost Martin PLLC; Porter Morgan, IFCCE, president of CAC Financial Corp.; and Jim Warner, chief technology and security officer at State Collection Service Inc.
Register for ACA’s 2020 Virtual Fall Forum & Expo today for access to these health care sessions, operations and legal education and new My Forum peer-to-peer discussions. The virtual event will take the association into the new year with exciting education and networking opportunities all on an interactive online platform.
In addition, ACA will host a main stage presentation featuring reactions to the 2020 election results with Dempsey; Travis Johnson, principal at 1607 Strategies; Michael Morley, assistant professor at Florida State University College of Law; Mark Neeb, ACA’s CEO; and Patrick Russell, ACA’s federal advocacy director.
View the 2020 Virtual Fall Forum & Expo agenda here and stay tuned for updates. Subscribe to ACA Daily and Education & Event updates by logging on to acainternational.org and selecting “My ACA” at the top of the website.
If you’re interested in becoming an event sponsor or exhibitor, visit the 2020 Virtual Fall Forum & Expo sponsor and exhibitor website to browse tiered packages that include sustained visibility and connections before, during and after the event.
Thank you to existing sponsors FICO, Interactions, Observe.AI, Renkim Corporation, Solutions by Text, Applied Innovation Inc., RevSpring, DAKCS, Clear Payment Solutions LLC, Debt$Net Collection Software, KG Hawes, Payscout LLC, The Intelitech Group, Attunely Inc., Roydan Enterprises Ltd., WebRecon LLC, American Business Communication Inc., Pay N Seconds, ExpertSource Global Services Private Ltd., Provana LLC, Repay Realtime Electronic Payments, and VoApps Direct Drop Voicemail.
Contact Member Services at [email protected] or 800-269-1607 for more information.