Engage in Compliance Through Redesigned FDCPA Computer-Based Training

Prepare your collectors for effective communication with consumers and regulatory compliance through ACA International’s new updated FDCPA Essentials course.

9/10/2019 8:00 AM

NewsFDCPA
Engage in Compliance Through Redesigned FDCPA Computer-Based Training

A collection call can be a stressful experience, even for the most seasoned collector, but ACA International is here to help with effective strategies and compliance tools in the newly redesigned Fair Debt Collection Practices Act Computer Based Training.

Not only does the training program provide your collectors with a solid foundation to communicate effectively with consumers and apply those concepts during collection calls, but it also features the most crucial aspects collectors need to know about the law and how to apply what they know when communicating with consumers.

“This product is one of the most popular and useful tools in member offices across the country,” said ACA’s Education and Membership Development Director Harry Strausser III. “We anticipate hundreds of offices will appreciate the update of this dynamic course.”

The course may be completed in approximately two hours and collectors may take it all at once or in short modules. A Certificate of Completion is available upon finishing the course, which is also a prerequisite for the Professional Collection Specialist (PCS) Designation.

The computer-based training is available through a flash drive, as a hosted course on ACA’s LMS platform or via special licensing for use on your company’s internal Learning Management System. The program comes complete with interactive exercises, scenarios, quizzes, a printable study guide, final quiz and the Certificate of Completion.

It’s a valuable refresher on critical compliance techniques and vital for new collectors in the field.

Completing the training serves as preparation to identify restrictions on the timing of collection calls; determine a right party contact and refrain from third-party disclosures; recognize and respond appropriately to consumer disputes, cease consumer communication requests; and much more.

Visit the product website to purchase or access the web course and find more information on the course package.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Engage in Compliance Through Redesigned FDCPA Computer-Based Training

A collection call can be a stressful experience, even for the most seasoned collector, but ACA International is here to help with effective strategies and compliance tools in the newly redesigned Fair Debt Collection Practices Act Computer Based Training.

Not only does the training program provide your collectors with a solid foundation to communicate effectively with consumers and apply those concepts during collection calls, but it also features the most crucial aspects collectors need to know about the law and how to apply what they know when communicating with consumers.

“This product is one of the most popular and useful tools in member offices across the country,” said ACA’s Education and Membership Development Director Harry Strausser III. “We anticipate hundreds of offices will appreciate the update of this dynamic course.”

The course may be completed in approximately two hours and collectors may take it all at once or in short modules. A Certificate of Completion is available upon finishing the course, which is also a prerequisite for the Professional Collection Specialist (PCS) Designation.

The computer-based training is available through a flash drive, as a hosted course on ACA’s LMS platform or via special licensing for use on your company’s internal Learning Management System. The program comes complete with interactive exercises, scenarios, quizzes, a printable study guide, final quiz and the Certificate of Completion.

It’s a valuable refresher on critical compliance techniques and vital for new collectors in the field.

Completing the training serves as preparation to identify restrictions on the timing of collection calls; determine a right party contact and refrain from third-party disclosures; recognize and respond appropriately to consumer disputes, cease consumer communication requests; and much more.

Visit the product website to purchase or access the web course and find more information on the course package.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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