Don’t miss legal, sales, compliance and health care educational sessions during the three-day event next month.
ACA International’s 2021 Convention & Expo will feature a myriad of sessions covering topics about education, health care, litigation and compliance and advocacy, among others, all within the accounts receivable management (ARM) industry.
ACA is also offering several networking opportunities for attendees in person at the event, July 28-30 at Caesars Palace in Las Vegas, and there is still plenty of time to register.
Here are some of the featured sessions you won’t want to miss during this year’s convention.
Wednesday, July 28
A special add-on seminar featuring the Blueprint Quality Management System (QMS) is available for attendees of ACA's convention or as a stand-alone education opportunity.
Show your clients that your agency is one they can trust by pursuing the Blueprint QMS certification, which will be held at 8 a.m. Wednesday, July 28.
Blueprint, ACA’s redesigned and modernized Professional Practices Management System, includes 18 elements to help organizations cut down on mistakes, improve inter-departmental communication, efficiently resolve client issues, and improve their bottom-line.
The workshop at the convention is the first step to achieving the Blueprint certification. A continental breakfast will be available at 7:30 a.m. before the workshop and it ends at 3 p.m. Registration is $399 for members and $499 for nonmembers. The All-Access Training Zone is not valid for this in-person training.
Thursday, July 29
Legal Education: Dramatic Changes to The TCPA Landscape from Congress, the FCC, to the Supreme Court – Calling Cellphones and landlines May Never Be the Same (Members Only)
While some areas of Telephone Consumer Protection Act litigation have quieted down over the past few years, 2021 has presented new challenges for ARM industry communications. The new Consumer Financial Protection Bureau rules intersect with the TCPA, and a new Federal Communications Commission order creates a different call frequency limit and consent requirements that must be considered when making prerecorded calls to landlines. The panelists for this session will discuss these topics while highlighting trends and likely legal outcomes ARM industry participants should be preparing for this year.
- Leah Dempsey – ACA Vice President and Senior Counsel, Federal Advocacy
- David Kaminski – partner at Carlson & Messer LLP
- Issa Moe – ACA general counsel
Sales Training: Another Tool in Your Toolbelt
Sales are a huge part of collections and that’s why sales training should be on the top of your list when training staff. This session will dig into emphasis on words, tone of voice collectors need to use, the art of music and the five things needed for a successful collection call.
- Kristen Rowles – director, organizational development and training at The CBE Group Inc.
Friday, July 30
Building Strong Legislative Advocacy
The ARM industry has faced massive changes due to new federal and state legislative action. It is more important than ever before to engage in local and national civil advocacy for the industry. Kelsi Hamilton and Mindy Chumbley have been successfully involved in the legislative process for the Washington Collectors Association over the past several years. This session will focus on recent case studies and tips for how to engage with lawmakers and consumer advocates in a way that promotes positive change while maintaining opportunity for industry.
- Melinda Chumbley – owner-manager at Solverity
- Kelsi Hamilton, CCCO – director of compliance and legislative affairs at Dynamic Collectors Inc.
- Andrew Madden – ACA vice president of state unit and government affairs
Scaled to Fit: Reg F in Health Care Collections
In this session, industry veterans John Rossman, George Buck and Leslie Bender will offer practical guidance on steps to get you from now to the compliance deadline for Reg F with your health care business. This session will dive into preventive implementation projects you can plan and discuss with your health care clients such as timing for the itemization date you and your client will choose; whether or not to explore working health care receivables before charge off; digital communication strategies; and getting patients’ consent and communication preferences at date of service.
- Leslie Bender – IFCCE, CCCO, senior counsel at Clark Hill PLC
- George Buck – accounts receivable management consultant
- John Rossman – attorney at Moss & Barnett
The Future is Now: Electronic Communications with Consumers
Is your agency ready to engage with consumers electronically? The CFPB’s new debt collection rule (Reg F) finally provides guidance for electronic communication with consumers. This presentation will address the do’s and don’ts of electronic communication under the Fair Debt Collection Practices Act and Reg F. Speakers will discuss tips for implementing new policies and procedures to help your agency develop a plan for electronic communications.
- Monica Littman – associate at Kaufman Dolowich Voluck
- Richard Perr – board member and co-managing partner at Kaufman Dolowich Voluck
Register today to join ACA for the 2021 Annual Convention & Expo, and book your hotel room now to get one in ACA’s room block close to the meeting space. Rooms in the Palace Tower are just an elevator ride away from the meeting space. Rooms in the Julius Tower are a short walk away. ACA’s room block includes a discounted resort fee.
If you’re interested in sponsorship, email [email protected].
Subscribe to member alerts, ACA Daily and educational and event opportunity emails for updates on the 2021 Annual Convention & Expo at acainternational.org/myaca. Updates are also available by downloading ACA Mobile.