A New Wave of Compliance Education Coming to IGNITE


IGNITE, formerly ACA International’s Spring Forum, will have numerous sessions focused on compliance resources and trends and the newest accounts receivable management information for you and your business.

2/18/2021 9:00

ACA International’s IGNITE is designed to be all about how we can transform our businesses while keeping up with compliance requirements, operations and technology changes.

With that in mind, some of the accounts receivable management (ARM) industry’s best compliance experts will share what’s on the horizon and discuss the most burning issues in compliance.

IGNITE will take place virtually on March 24 and 25 with two session tracks including, “Compliance, The New Tomorrow.”

Check out these featured sessions designed to help you continue to transform and spark new ideas to improve your business in 2021. Are multiple members of your team interested in attending? Register multiple people at once to save on individual registration pricing.

Designing a Credit Reporting Audit Program

Join this session for a discussion on the key features of auditing furnishing practices for collection agencies and debt buyers led by Michelle Dove, general counsel/chief compliance officer, I.C. System, Inc. and Alicia McKeighan, chief compliance officer at Afni Inc. This includes specific areas to audit, key risk indicators to identify and how to report on and present the data to various audiences.

The Age of Consent: Managing Consumer Communication Preferences in a Clear and Conspicuous Way

Barely into the first quarter of 2021 trying to plan for the implementation of the new FDCPA Regulation F, the Federal Trade Commission (FTC), our federal privacy watchdog, announces two important enforcement actions. Join us in this session with a powerhouse privacy duo of Kim Phan, partner, Ballard Spahr LLP, and Lauren Valenzuela, corporate counsel, Performant Recovery Inc., to get a practical look at how the FTC has mapped expectations for obtaining express consumer consent in this age of consent.

“Consumer communication is critical to any collection agency, but should be conducted in a compliant manner,” Phan said. “Respecting consumer preferences on when and how to conduct such outreach helps ensure that consumers receive the information that they need in a timely manner. During this session, attendees will learn how to maximize the various communication channels available to them to connect with consumers.”

WFH: Your Oyster for Moving Your Diversity & Inclusion Agenda Ahead

While the pandemic unexpectedly caused us to embrace remote work, the opportunities it has introduced to expand our employment footprint and attract a wide range of new and different talent are limitless. In this session, Leslie Bender, IFCCE, CCCO, senior counsel at Clark Hill PLC, and Sybil Ingram, senior principal advisory, S Ingram & Associates LLC, will share how the geographic constraints for moving your diversity and inclusion initiatives ahead are no longer an obstacle when all or a portion of your workforce is remote.

The Internet is a Passing Fad

There has never been a better time to expand your business portfolio. This session with Jack Gordon, CEO, Americloud Holdings LLC., will be about learning to recognize those opportunities, analyzing whether they are a good fit with what you do now, and finding the most creative (and inexpensive) approaches to integrating them into your existing operation.

Visit the IGNITE agenda to see all scheduled events available to IGNITE attendees.

Learn more about the event and register on the IGNITE webpage.

Thank you to our IGNITE sponsors, Applied Innovation Inc., FICO, Interactions, Observe.AI, Attunely, NobelBiz, WebRecon LLC, RenkimPayscout, RepayProdigal, Solutions by Text, Debt$Net Collection Software, VoApps, Collectors Insurance Agency, ezPay365, Learn.net Inc., American Business Communication, CT Corporation, Interprose, LiveVox Inc., and Oliver Technology Corporation. Visit the IGNITE website for more information about becoming a sponsor.