
Early Bird Registration Ends In:
ACA International Convention & Expo 2022
ACA’s flagship event featuring a fabulous lineup of inspiring keynotes on the main stage, as well as industry innovators, wayfinders, and experts who share business operation tips and insights in education sessions. Convention is our largest event of the year with networking opportunities and gatherings for everyone including first time attendees and new members, young professionals and women in collections.
ACPAC Throwdown at Stumpy’s Hatchet House
Bring your game face for this ax-throwing social showdown on Thursday night with 250 of your ACA friends. Seats are limited to so register early! Transportation and dinner will be provided. Special shoutout to our throwdown title sponsor, Nationwide, and bar sponsor, BillingTree, a REPAY company.
Exhibits & Sponsorships
Early booth sales is complete for those 2021 exhibitors and sponsors who opted to participate. Sponsorships are almost sold out! Check out the Exhibitor and Sponsor tabs for available opportunities, the most recent floor plan and the list of current exhibitors and sponsors.
Registration & General Questions
Submit an inquiry or call (800) 269-1607
Exhibit & Sponsorship Questions
[email protected] or (952) 259-2137
Schedule
[Pre-Convention] Blueprint Quality Management System Workshop
8:00 AM - 5:00 PM
8:00 a.m. Continental Breakfast, 8:30 a.m. Workshop Begins
Show your clients that your agency is one they can trust by pursuing the Blueprint Quality Management System certification. Blueprint is the redesigned and modernized Professional Practices Management System (PPMS). Held one day before the convention kicks off, this Blueprint workshop is the first step to initial certification. The 18 elements presented will help organizations cut down on the number of mistakes it makes, improve inter-departmental communication, efficiently resolve client issues and improve their bottom-line. Learn more about Blueprint certification online at https://www.acainternational.org/education/blueprint
This add-on workshop is an additional fee: $449 Members, $549 Nonmembers. (Training Pass is not valid for this in-person training.)
Council of Delegates Reception (Invitation Only)
5:00 PM - 6:00 PM
This reception is for the ACA International Council of Delegates, Board of Directors and Board candidates.
Exhibitor Set-Up
7:00 AM - 3:00 PM
Entrance into the Expo Hall during set-up hours are limited to only registered booth staff. Exhibitors who hire a contractor for booth set-up must identify those individuals in advance. Exhibit or Booth Set-Up badges are required for entry during set-up time.
Registration
7:00 AM - 7:00 PM
Sponsored by:
Council of Delegates Meeting & Breakfast (Members Only)
7:30 AM - 10:00 AM
First Timers & New Members Reception
2:00 PM - 2:45 PM
Stop in for tips on how to make the most of your convention experience. All first-time attendees, new members or those who have not attended for several years are invited to attend.
Sponsored by:
Young Professionals Reception
2:30 PM - 3:15 PM
Stop in for tips on how to make the most of your convention experience. All first-time attendees, new members or those who have not attended for several years are invited to attend.
Sponsored by:
Main Stage: Opening Remarks + How to Be an Ally with Denise Hamilton
3:30 PM - 5:00 PM
ACA CEO Scott Purcell and President Kevin Baich kick off the convention followed by our opening keynote, Denise Hamilton.
Now, more than ever, we are all confronting the complex issues of race and differences in the workplace. What does it mean to be an ally? How do we have the difficult conversations in a way that is productive and supportive? Denise will challenge and encourage you to excavate the underlying beliefs that shape your opinions around race, gender and intersectionality. Together we will identify shared values and develop a framework for incorporating different perspectives. The goal is to harness the differences among us to generate creative and innovative solutions to move us to optimal performance. The world is changing. By aligning your teams, especially leadership, we can create a path to competitive excellence, improved morale and increased retention.
Sponsored by:
Welcome Reception & Innovation Stage
5:00 PM - 7:00 PM
The Welcome Reception is sponsored by:
Innovation Stage
5:15 PM - 7:00 PM
Dinner with Strangers (Pre-Registration is Required)
7:00 PM - 9:30 PM
You won’t know which restaurant you’ll be eating at (or which ACA members you’ll be dining with), until 15 minutes before dinner time. Join the fun and suspense and sign up today—space is limited. No additional registration fee is required—you pay for your own transportation, dinner and drinks. Plan to meet at 7PM for group assignments; and reservations are set for 7:30PM.
Breakfast
7:00 AM - 7:45 AM
Sponsored by:
Registration
7:00 AM - 3:45 PM
Sponsored by:
(Legal Education - Members Only) Privilege: To Be or Not to Be… Part 1
8:00 AM - 9:00 AM
Remote work is more prevalent than ever before, even for lawyers. As lawyers work remotely and counsel across jurisdictions as in-house or outside counsel, this session will revisit staple rules of professional responsibility, including Model Rule 1.6 (“Confidentiality”) and Rule 5.5 (“Unauthorized Practice of Law; Multijurisdictional Practice of Law”). This session will also provide a refresher on core evidentiary concepts that intersect with the rules of professional responsibility, such as the attorney-client privilege, work-product privilege, and waiver.
Legal Education Sessions are Sponsored by:
Ready, Set, Go!: Best Practices Race Among Industry Peers - Part 1
8:00 AM - 8:50 AM
Session Information Coming Soon
Resurrecting that Compliance Management System
8:00 AM - 8:50 AM
The Consumer Financial Protection Bureau is back with a vengeance. Examinations are in full swing. Civil Investigative Demands are being dealt like playing cards to agencies large and small, and rulemaking is at the top of the CFPB's go-forward strategy.
This means it is time to dust off your Compliance Management System (CMS) and prepare for the inevitable visit, administrative action, or even more rulemaking. During this session, attendees will explore the principal control components of a CMS and the risks associated with a deficient CMS. We will cover:
• The key components of board and management oversight;
• New must-have Reg F policies and procedures;
• Updates to your consumer complaint response system;
• New training requirements for E-SIGN, Reg F, email, test, and portals; and
• Common gaps found in annual CMS audits.
This session is designed with YOUR agency in mind to ensure you can successfully manage compliance obligations and risks now and in the future.
The CFPB’s Focus on Medical Debt and the Credit Reporting Agencies' Response: What You Need to Know
8:00 AM - 8:50 AM
Pursuant to its February 2022 report, the CFPB is taking a particular interest in medical debt, highlighting what it identified as the complicated and burdensome nature of the medical billing system in the U.S. The CFPB reported an estimated $88 billion in medical debt reflected on consumer credit reports as of June 2021, the majority of which are debts under $500. The bureauis focused on holding credit reporting agencies and others accountable for the accurate reporting of medical debt, including a duty to take action against abusive furnishers who routinely report inaccurate information regarding medical debt. In response, the the three major credit reporting agencies, Equifax, Experian, and TransUnion, issued a joint statement regarding how medical debt will be treated and reported, significantly modifying the landscape for reporting medical debt.
This presentation will explore in-depth both the CFPB's medical debt report as well as the credit reporting agencies' proposed policy changes, what impact they will have on the ARM industry and how industry members should use this information.
(Legal Education - Members Only) Privilege: To Be or Not to Be… Part 2
9:20 AM - 10:20 AM
Remote work is more prevalent than ever before, even for lawyers. As lawyers work remotely and counsel across jurisdictions as in-house or outside counsel, this session will revisit staple rules of professional responsibility, including Model Rule 1.6 (“Confidentiality”) and Rule 5.5 (“Unauthorized Practice of Law; Multijurisdictional Practice of Law”). This session will also provide a refresher on core evidentiary concepts that intersect with the rules of professional responsibility, such as the attorney-client privilege, work-product privilege, and waiver.
Legal Education Sessions are Sponsored by:
Debt Buying For Dummies 101
9:20 AM - 10:10 PM
So, do you think your collection agency is ready to purchase and work defaulted loan portfolios? There are pros and cons to acquiring nonperforming loans on the secondary market, and it's essential to know the right questions to ask to ensure that your agency is working with quality vendors and partners and compliantly collecting on purchased accounts. In this informative session, you will learn the basics of how debt buying works and hear best practices for getting started successfully. We will discuss the critical facets of debt buying as they pertain to collection agencies, including:
• For every agency, there are pros and cons to acquiring NPLs on the secondary market. What are these, and can you mitigate enough risk to make the pros outweigh the cons?
• The basics of how debt buying works and best practices for success in getting started.
• Knowledge of compliance requirements and government regulations will enable you to collect on purchased accounts compliantly.
• Restrictions and requirements from creditors/lenders/sellers, including the need for a chain of title tracking, post-sale support, a complaint management portal, and account transparency to PIF/SIF.
• Portfolio selection and valuation is more than just price; learn to take historical performance and seller compliance requirements into consideration.
Don't miss this info-packed session on debt buying for agencies, hosted by a diverse, cross-industry panel of debt buying and selling veterans.
Get Your Company Ready Today for the New Safeguards Rule
9:20 AM - 10:10 AM
Collection agencies engaged in consumer debt collection have until Dec. 9 to align their data protection programs with recent regulatory amendments to the Safeguards Rule. The rule, first promulgated in 2002 under the Gramm-Leach-Bliley Act, regulates the data privacy practices of financial institutions, which covers debt collectors and debt buyers as well as originating creditors. Changes to the Safeguards Rule now require covered entities to implement particular procedures and controls and impact companies large and small, as well as the vendors serving them. The panelists will discuss how small and medium enterprises can economically undertake the necessary steps to come into compliance.
Ready, Set, Go!: Best Practices Race Among Industry Peers - Part 2
9:20 AM - 10:10 AM
Session Information Coming Soon
Expo Hall Open
10:10 AM - 3:45 PM
Morning Break & Innovation Stage in Expo Hall
10:10 AM - 11:00 AM
Sponsored by:
Innovation Stage
10:30 AM - 3:30 PM
(Legal Education - Members Only) Beach-Combing: Update on What the ARM Industry Can Learn from Recen
11:00 AM - 12:00 PM
This session will pick through the shells and sea glass of recent cases to highlight recent case law that shapes our industry. Is Hunstein a piece of rough coral you find on the beach and toss back in the sea or does it provide the Plaintiff's bar with a shiny piece of sea glass. Has Reg F provided a beach full of moving target crabs or is Reg F going to be like the plastic that is clogging our oceans. Are there any new, unique FDCPA or TCPA shells that have washed ashore that require a second look?
Legal Education Sessions are Sponsored by:
New Technology for Your Mind
11:00 AM - 11:50 AM
In the ARM industry, we are constantly dealing with situations and events that are complex, yet our thinking is often biased and simplistic. We can increase our effectiveness and success in nearly all business areas by adopting new ways of thinking that are more in tune with our adaptive and nonlinear world. When you attend this course, you will learn the basic principles of systems thinking: a more sophisticated way of looking at problems, organizing your thoughts, and changing how you see things by broadening your perspective.
Kelli Krueger and Dennis Barton will lay out what systems thinking is, why it's valuable, and how to do it—and they will do all of this through interactive gameplay. It's time to modernize your mind! Join us to learn, play, and embrace a new way of thinking.
WARNING: If you plan on multi-tasking during our session, this training is not for you.
The Hitchhiker's Guide to Omni-Channel Collections
11:00 AM - 11:50 AM
Regulation F is here, and with it comes a blueprint for compliantly collecting through channels other than the ones we all love so dearly. You can email! You can text! And you can even (gulp) use social media! But the question remains— -should you? And if you plan to, does Reg F provide the only manual? Join us as we discuss how best to engage with consumers without having to bet the company on it.
When Each Call (and Email) Counts
11:00 AM - 11:50 AM
Intelligent Contact Data to Fuel a 7x7 Omni-Channel Outreach Strategy
Regulation F is transforming traditional collection practices. While the industry has focused on the regulatory compliance aspect, not as much attention has been invested in evolving outreach strategies to maintain performance.
Now more than ever, every contact must count. Outbound calling will remain a core communication channel. Still, additional channels like email, text, and digital media need to be evaluated, integrated, and optimized into overall contact strategies to drive future efficiency and effectiveness.
How can you shift to a precision outreach strategy and manage customer engagement across multiple channels?
This panel will discuss how companies can meet Reg F guidelines and use unique behavioral intelligence on phones and emails to optimize outreach attempts and maintain right-party contact rates. Hear about the power of contact intelligence to increase reach and maximize efficiency using the best phone/email and the best time of day to contact each consumer to increase effectiveness while meeting new regulation guidelines.
Lunch & Innovation Stage in Expo Hall
11:50 AM - 2:00 PM
Sponsored by:
group50 Meeting & Working Lunch (Invitation Only)
12:00 PM - 2:00 PM
(Legal Education - Members Only) Collecting Fairly Means Collecting Ethically
2:00 PM - 3:00 PM
Learn how the intersection of “fair” and “ethical” debt collection obligations is more than possible; the combination of the two results in successful collections. A number of ethical rules deal directly with consumer collections. This seminar will explore those rules and the commentary interpreting them.
The session will include a refresher on ethical requirements when communicating with an unrepresented consumer. We will also cover your obligations regarding oversight of your “subordinates. ”All of this will dovetail with the “fairness” obligations under the FDCPA. And much more. It’s always helpful to go over what we learned back in law school when it comes to ethical obligations to ensure that your collection practice and protocols used in it are in accord with the current state of the ethical rules.
Legal Education Sessions are Sponsored by:
Fighting Back Against Naming and Shaming and Other Overreach at the CFPB
2:00 PM - 2:50 PM
Over the past few months, there has been an uptick in activity at the Consumer Financial Protection Bureau. The debt collection industry is under the microscope, and the CFPB continues to churn out press releases, tweets, policies, and enforcement activity aimed at the industry, emphasizing medical and student loan debt. Panelists will break down the latest trends and provide tips for avoiding regulatory and congressional scrutiny as the ARM industry remains in the crosshairs in Washington and throughout the country. Auchterlonie, a former CFPB regulator who worked with CFPB Director Rohit Chopra during the Cordray years, and Dempsey, who represents the interests of ACA members in D.C., will provide an insider's perspective on what to expect over the next few months.
How to Prepare For Another Industry Transformation: Blockchain
2:00 PM - 2:50 PM
Are you wondering what this “blockchain” is that everyone is talking about? Do you question if this new technology will disrupt and transform the ARM industry? Join this session to get the scoop on what blockchain is and how it’s transforming industries today. Get tips on how your company can (and should) be prepared for this next industry transformation. Attendees will hear directly from experts and operators in the ARM industry on how they are readying their businesses to welcome this new technology into their work lives.
Updated CFPB Examination Procedures: What You Need to Know about the CMR-IT and Regulation F Changes
2:00 PM - 2:50 PM
The last two years have been full of industry changes, and many of those changes required support from information technology resources. It's never been more critical to integrate your IT resources into your organization's Compliance Management System. It was no surprise to see the CFPB publish new CMR-IT Examination Procedures. In this session, we will dive into the expectations of the CFPB and how it relates to all aspects of your Compliance Management System.
Ice Cream Break & Innovation Stage in Expo Hall
2:50 PM - 3:45 PM
Sponsored by:
Main Stage: Advocacy
3:45 PM - 4:45 PM
Sponsored by:
Women in Collections Reception
4:45 PM - 5:45 PM
Meet with women in collections on mentorship and make new connections at this reception hosted by ACA’s Women in Collections Resource Council.
Sponsored by:
ACPAC Throwdown at Stumpy's Hatchet House
6:30 PM - 9:30 PM
Bring your game face for this ax-throwing social showdown on Thursday night with 250 of your ACA friends. Seats are limited to so register early! Special shoutout to our throwdown title sponsor, Nationwide, and bar sponsor, BillingTree, a REPAY company. TIckets for this event are $225 per person. Transportation and dinner will be provided.
Benefitting ACA's Political Action Committee administrative fund.
Registration
7:00 AM - 1:30 PM
Sponsored by:
Awards Breakfast
7:30 AM - 8:10 AM
Join us for breakfast as we get ready to announce this year's award winners. Breakfast services will only be from 7:30 - 8:10 AM, followed by Awards presentation and Keynote Dr. Romie Mustaq.
Sponsored by:
Main Stage: Awards & Keynote - brainSHIFT: 3 Mindful Steps To Break The Stress-Success Cycle
8:10 AM - 9:30 AM
At the annual awards ceremony, many of the association’s outstanding members will be recognized for selflessly devoting their time and skills to advance the accounts receivable management industry. Receiving an ACA honor symbolizes a member’s commitment to the association and the industry. Join us in this celebration of member success, where awards such as the ACA Member of the Year and James K. Erickson Continuous Service will be given as well as education honors, advocacy and unit awards. The Awards recognition is followed by our final keynote speaker.
Keynote Dr. Romie Mushtaq: brainSHIFT: 3 Mindful Steps to Break the Stress-Success Cycle
Modern leaders and employees are stuck in the never-ending “Stress–Success cycle”. It’s that cycle where we work too hard, stress, obsesses, and worry on our way to achieving goals—then once we achieve them, we just go right back into the cycle again. How often do you or your employees have: Difficulty focusing at work? Racing thoughts before bed? Feelings of stress or anxiety and end up with too many visits to the doctor with no real answers? It’s time to get to the core of the issue and break the Stress-Success Cycle. Dr. Romie’s keynote blends medicine and wellness into her “3 Mindful Steps” and will truly shift your personal and professional lives. This keynote goes into the neuropsychology and mental health syndromes affecting cognitive performance and emotional control—then wraps it all up in easy-to-digest and practical takeaways. Your audience will get Dr. Romie’s science-backed program that everyone can go home with and implement right away for increased mental health and wellness. Let’s change the way your brain and your team functions to create a more successful, balanced, and healthy life.
Sponsored by:
Expo Hall Open
9:30 AM - 1:30 PM
Innovation Stage
9:30 AM - 1:30 PM
Morning Break & Innovation Stage in Expo Hall
9:30 AM - 10:15 AM
Sponsored by:
(Legal Education - Members Only) Says You! Lessons Learned from Cases of Bluff and Bluster
10:15 AM - 11:15 AM
We know a thing or two because we’ve seen a thing or two. Two experienced litigators share the lessons learned from outrageous claims and inept defenses in this session modeled after NPR’s Says You! quiz show. Come hear about the lessons your agency can learn from the cases that have been litigated in recent years.
Legal Education Sessions are Sponsored by:
Compliance In the Virtual, Work-From-Home Environment
10:15 AM - 11:05 AM
Managing compliance in a virtual ecosystem, along with the ever-changing regulatory environment, poses new challenges. Even though the concept of an office may have changed, regulatory compliance remains a critical business function. Managing compliance in this time of telework, videoconferencing, and travel limitations is more difficult than ever.
In this new normal, companies must be able to identify the common issues with virtual onboarding and training new employees, maintaining compliance in the cloud, and installing tools and processes to effectively monitor and sustain an effective Compliance Management System. Now is not the time to ignore compliance obligations or best practices.
Leading Your Business Through Volatility and Technological Change: How ARM C-Level Executives Need t
10:15 AM - 11:05 PM
During these challenging times, it can be difficult to manage a business in the accounts receivable management industry. This session will discuss how to lead your company through volatility and technological change, specifically focusing on the role C-level executives need to play. Throughout this presentation, we will cover the current state of the industry (e.g., macro trends and consumer stimulus programs), adapting to the “new normal” (e.g., the CFPB’s final rules, remote work environments, COVID-19, and the regulatory shift under the Biden administration), how to assess yourself as a leader (e.g., what is working/not working and what is your end game), and where you can go from here (e.g., assess your team members, reflect on your strengths and weaknesses and make a plan).
“Moneyball” Lessons — Focus on Baserunners, Instead of Home Runs — And Magic Happens.
10:15 AM - 11:05 AM
Data-analyst-turned-lawyer will take industry leaders on a journey using experimentation and data crunching that will challenge conventional collection techniques, all designed to get you thinking differently about how to resolve accounts. It's no secret that the collection process is data-intensive, but what does the data show? And how can you use your data to increase revenue?
Using a "Moneyball" approach allows your agency to analyze and "exploit" your data in new and creative ways to increase successful collections. As "Moneyball" instructs, we need baserunners to score runs. Swinging for the fences feels good but can be counterproductive.
By way of example, this session will challenge you to critically examine collected accounts and then use lessons gleaned from what worked to develop more effective and creative ways to resolve consumers' financial problems. You will use this new mindset to solve consumers' financial problems (i.e., truly work with the consumer to creatively get debts paid). The collateral benefit? A better bottom line for your agency. A consumer problem-solving mindset increases "win-win-win" resolution. Consumers win by getting their debts paid, creditors win by getting their past-due accounts paid, and your agency wins by getting paid for its successful collection efforts.
Can this work? Come hear real-world examples of how getting runners on base (instead of swinging for the fences and striking out)" significantly improves collection agency bottom lines. This session will offer tips that can help you return more money to your clients and increase your agency's profitability by helping consumers get their debts behind them, all with the collateral benefit of reducing your risk of lawsuits and complaints—a true grand slam.
Lunch & Innovation Stage in Expo Hall
11:15 AM - 1:30 PM
Past Presidents Lunch (Invitation Only)
12:00 PM - 1:00 PM
(Legal Education - Members Only) State Attorney General Civil Investigative Demands
1:30 PM - 2:30 PM
The CFPB is not the only regulator the ARM industry has to worry about. At the state level, State Attorneys General continue to actively pursue investigation and enforcement against the industry, including issuing Civil Investigative Demands (CIDs). Effectively addressing these CIDs is critical to staying under the State AG's radar or, if necessary, to mitigating any penalties that the State AG may decide to impose. This presentation will cover the basics of effectively addressing State AG CIDs, from the viewpoint of a seasoned MAP Attorney experienced in representing ARM Industry clients in such matters (including a recent matter from which a group of clients received assistance from the ACA Industry Advancement Fund).
Legal Education Sessions are Sponsored by:
Exhibitor Tear-Down
1:30 PM - 5:00 PM
Reverse Marketing - How to get Debts Collected for Free
1:30 PM - 2:20 PM
Many of the consumers you connect with want to, and are capable of, managing their way out of debt. They don't like to be contacted every day with the same question: Can you pay? What they want and need are financial management tools that help them improve their situation and some time to get it done. This session will help you discover the tools that will benefit the consumers you are collecting from, enhance your collections AND significantly reduce your expenses. Especially in today's labor market, you'll want to make sure you're using artificial intelligence where you can!
The FCRA is Back! From Reasonable Investigations to Policies and Procedures: How to Avoid Consumer C
1:30 PM - 2:20 PM
This session will show attendees how to avoid severe litigation traps raised in consumer FCRA litigation—"reasonable investigations" and an agency's policies and procedures can create dangerous minefields. Learn how to avoid the landmines under the FCRA for failing to reasonably investigate disputes, the problems that improper FCRA policies/procedures can create, and the tools needed to help agencies navigate the dangerous waters of an FCRA suit.
The First 60 Days - Setting Them Up For Success
1:30 PM - 2:20 PM
There has been a lot of talk recently about the Great Resignation, employee retention, and how to combat this with better employee engagement and development. Your new hire's experience in the first 30-60 days is a vital timeframe that we must get right if we want them to help us grow our business. It does not matter if your agency is in person, remote, or hybrid because the main principles of what to do are the same. In this session, you will hear from two longtime collection training experts who have the keys to set your staff up for success as soon as they join your agency.
This session will start from the beginning with tips on getting candidates in your door. From there, we will walk through some great onboarding best practices, how to train new employees and what to focus on, continuous development techniques, and how to prepare them for long-term growth and real-world success.
In our ever-evolving world and industry, it is vital we are open to and prepared for constant change. With that in mind, we will also discuss specific tools, technology, techniques, and software that help achieve all of these goals.
(Legal Education - Members Only) Comprehensive Risk Management in the Age of Regulation F
2:50 PM - 3:50 PM
The CFPB's Debt Collection rule has had far-reaching implications for the debt collection industry and others. This session will explore the impact of Regulation F on debt collectors, and present strategies that debt collectors can use to manage compliance risk and prepare for regulatory and private plaintiff scrutiny in light of the new rule. The session will focus on the importance of a strong risk and enterprise-wide compliance management system with cross-functionality.
Legal Education Sessions are Sponsored by:
Don’t Jump Over a Dollar to Save a Dime
2:50 PM - 3:40 PM
Session Information Coming Soon
Third-Party Collectors: You Are Cleared to Text, What Could Go Wrong?
2:50 PM - 3:40 PM
The CFPB has cleared you to text; now, what should we focus on? Let's talk about updating your third-party risk management plan, business continuity plan, processes, and key performance indicators. Having these policies in place is the next step to a successful texting program. The third-party debt collection industry has been challenged by carriers refusing to do business, vendors abandoning service, and rules and laws that seem to conflict with each other.
Not sure how to navigate these barriers? Our panel of experts will explain how to manage a compliant texting program from the inside out, including external hurdles and internal alignment.
President's Closing Celebration (Tickets Required)
6:00 PM - 9:30 PM
PDUs:
Attending the convention gives you 6 Professional Development Units towards ACA’s Designations.
CLEs:
Up to 7 CLE credits are available for the convention. ACA will apply for CLE credits for all states requested by attendees. Requests must be submitted by June 17, 2022. Please note that approval from each state is not guaranteed, and legal education sessions are for ACA members only.
Click each date above to expand the agenda and see full details including session titles, session descriptions and speakers.
Sponsors
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Sponsored items or custom packages available to meet you where you are. Email us at [email protected] with questions and for more information.

Provana, LLC
Wi-Fi Sponsor
When you have a partner focused on performance, you can dedicate your energy to growth. We provide knowledge, guidance and direction to help you achieve sustainable profitability. Identifying ways to optimize your business, we provide affordable access to an ideal workforce and intelligent platforms that streamline processes and maximize productivity.
901 Warrenville Road, Ste 525
Lisle, IL 60532
630-442-7912

VoApps DirectDrop Voicemail
Lanyards Sponsor
VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in two business days.
5725 Buford Hwy NE
Atlanta, GA 30340
561-339-7778

Observe.AI
Wednesday Keynote Speaker Sponsor
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.
595 Market St Ste 1130
San Francisco, CA 94105
(628) 268-5683

Balto
Friday Keynote Speaker Sponsor
Awards Breakfast Sponsor
Friday Morning Break Sponsor
Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.
1227 Washington Ave Ste 200
Saint Louis, MO 63103-1903
(855) 462-2586

QBE
Attendee Welcome Gift Sponsor
As one of the largest Insurance carriers in the word, QBE focuses on commercial insurance for industries with complex and unique exposures, including E&O, commercial crime coverage and claims services. In partnership with CIA and AON, QBE’s Programs Unit has demonstrated a long-term commitment to our program through a significant investment of resources.
55 Water St Fl 20
New York, NY 10041-0037
(212) 805-9831

TEC Services Group, Inc.
Signage Sponsor
TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.
5926 Palmer Blvd
Sarasota, FL 34232
(941) 375-0300

Genesys
Women in Collections Reception Sponsor
Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world.
7601 Interactive Way
Indianapolis, IN 94014-3890
408-230-1930

LexisNexis Risk Solutions
Registration Sponsor
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations.
1000 Alderman Dr
Alpharetta, GA 30005-4101
(317) 903-7105

Innovis
Ice Cream Break Sponsor
Innovis provides industry leading fraud prevention tools and credit attributes. Our collection solutions consistently outperform competitors in head-to-head test at collection agencies, skip specialists, return mail processors, and collection departments of major lenders.
250 E Broad St
Columbus, OH 43215-3708
(614) 222-5318

Connect International, LLC
Attendee Bags Sponsor
Connect is a Nearshore outsourcing company, operations are located in Central America. Experts in Commercial and Consumer Collections. Why outsource with us? Focus on core tasks, increase profits, maintain operational control, staffing flexibility, dedicated teams, bi-lingual agents, plus many other benefits.
667 Central Ave Ste 1
Highland Park, IL 60035-5620
321-419-8684

C&R Software
Attendee Know Before You Go Email Sponsor
C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution.
4035 Ridge Top Rd
Fairfax, VA 22030-7424
(571) 385-6222

The InterProse Corporation
Thursday Lunch in Expo Hall Sponsor
InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
844-224-1135

Payscout
Legal Education Sessions Sponsor
Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.
500 Franklin Turnpike Ste 201
Ramsey, NJ 07446
(888) 689-6088

Balch & Bingham LLP
Pocket Agenda Sponsor
Balch & Bingham is a corporate law firm recognized nationally for its genuine dedication to its clients, forward-thinking approach and ability to anticipate what is on the horizon. Since 1922, the firm has earned the respect and loyalty of clients by providing counsel in highly regulated industries. Balch’s Consumer Finance Litigation Practice includes attorneys who have handled hundreds of individual lawsuits and class actions under a wide array of consumer laws with experience which includes serving as lead national counsel on multiple issues for debt buyers to guiding businesses through their first consumer finance dispute. For additional information, please visit www.balch.com
1901 6th Ave N Ste 1500
Birmingham, AL 35203-4642
(205) 448-5465

RevSpring
Notepads Sponsor
Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options.
38705 Seven Mile Rd Ste 450
Livonia, MI 48152
866-676-2739

Beam Software
Name Badge Sponsor
DEBT BUYERS: What would it mean if you could: see an agency remittance before it was made, see agency payments & postdates in your system in real-time, or run liquidation reports to see projections weeks or months in advance? AGENCIES: How do you: ensure remote collection staff are working effectively, view agent desktops in real-time to audit activity, and whitelist IP addresses to protect unauthorized access to consumer data? With BEAM, it’s easy! Visit us today at beamsoftware.com.
4081 Lakewood Ranch Boulevard, Suite 100
Sarasota, FL 34240
(866) 620-3445

Maurice Wutscher LLP
Thursday Main Stage Sponsor
Proven leaders in more states and more areas of consumer financial services law. Regulation of debt collection, privacy, licensing, bankruptcy, state and federal compliance, AG and regulatory actions. Class action defense litigation. A team of skilled and seasoned attorneys with decades of experience representing the broader consumer financial services industry.
5851 Legacy Circle Ste 600
Plano, TX 75024
(512) 949-5914

Collectors Insurance Agency, Inc.
Welcome Reception Co-Sponsor
Collectors Insurance Agency, a subsidiary of ACA International, is nationally licensed with tenured insurance, surety and licensing professionals that specialize in the complex needs unique to the collection industry. This expertise, combined with the dedication of our world-class partners, enables us to provide exceptional service to every valued member.
3200 Courthouse Ln
Eagan, MN 55121-1585
(612) 926-6547

Equifax
First Timers & New Members Reception Sponsor
As a global data, analytics, and technology company, Equifax plays an essential role in the economy by helping companies in diverse industries make critical decisions with greater confidence. Leveraging The Work Number® database, Equifax delivers cost-effective employment data and technology solutions that deliver insights to help verifiers make more informed decisions in less time, including prioritizing their portfolio to achieve optimal ROI. With 136 million active employment records from 2.5 million employers, we’ve helped create a more streamlined process and offer many ways to get the data you need – whether you need to retrieve a single verification or a batch of thousands.
11432 Lackland Rd
Saint Louis, MO 63146-3516
(314) 684-2987

Prodigal Tech
Young Professionals Reception Sponsor
Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.
640 W California Ave Ste 210
Sunnyvale, CA 94086-3624
(650) 802-7795

CompuMail
CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries.
4057 Port Chicago Hwy Ste 300
Concord, CA 94520-1160
888-689-7001

Solutions By Text
Thursday Breakfast Sponsor
Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
800-979-1212

TransUnion
Thursday Breakfast Sponsor
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
555 W Adams St Fl 1
Chicago, IL 60661-3614
(941) 375-0300

AXIS
Welcome Reception Co-Sponsor
AXIS Capital, through its insurance subsidiaries, is a leading provider of specialty lines insurance and reinsurance globally. Coverage is backed by the financial strength and solid claims-paying ability of the AXIS insurance companies. AXIS is a proud partner of Collectors Insurance Agency providing Cyber liability insurance to the debt collection industry.
11680 Great Oaks Way Suite 500
Alpharetta, GA 30022
(678) 746-9400

Aon
Welcome Reception Co-Sponsor
We are driven to empower economic and human possibility for clients, colleagues and communities around the world.We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
5600 W 83rd St Ste 1100
Minneapolis, MN 55437-1062
(952) 807-0641

CDS Software
Thursday Morning Break Sponsor
CDS Software has been an innovator in the accounts receivable management industry for over 35 years. It’s flagship CollectOne is an award-winning, single source debt collection solution.
2225 1st St Ste 102
Simi Valley, CA 93065-1983
(888) 816-3333
Exhibitors
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Join us in Orlando as an exhibitor! Email us at [email protected] with questions and for more information.
AARC-360
8000 Avalon Blvd Ste 100
Alpharetta, GA 30009-2469
(866) 576-4414
AARC-360 serves to help our clients with a complete circle (360) of Assurance, Advisory, Rick, and Compliance services. Our people experience, and collaborative approach on SOC1 and SOC2 examinations and other attestation services including HIPAA/HITRUST, PCI DSS, and GDPR assessments are what sets us apart from our competitors.
WebsiteApplied Innovation, Inc.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
800-589-5651
Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.
WebsiteBalto
1227 Washington Ave Ste 200
Saint Louis, MO 63103-1903
(855) 462-2586
Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.
WebsiteC&R Software
4035 Ridge Top Rd
Fairfax, VA 22030-7424
(571) 385-6222
C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution.
WebsiteCall Center Services International (CCSI)
809 Bowsprit Rd # 204
Chula Vista, CA 91914-4527
+1 (877) 399-3419
Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. We feature a professional, bilingual (English/Spanish), bicultural, and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models.
Our core business is to offer the best contact center solutions to help you establish a high-performance and cost-effective Nearshore Center in Mexico. CCSI╎s solution will allow you to reduce labor and operational costs while accomplishing your corporate performance objectives.
WebsiteCastleWise Insurance Group, LLC
841 Prudential Drive
Jacksonville, FL 32207
(904) 717-1616
CastleWise Insurance Group provides insurance and risk management solutions to the ARM industry on a global scale. From E&O and Cyber, to Workers Compensation and General Liability, and everything in between, we have you covered.
WebsiteCollect! Credit & Debt Collection Software
15640 NE Fourth Plain Blvd
Vancouver, WA 98682
(250) 391-0466
With a suite of CFPB Reg F compliance features, Collect! provides the configurability you need to set up your optimal workflow. Available in cloud or premise, Collect! offers robust import capacities, report generator, dashboard, operator work queues and more. Data, configurations and customizations are retained when you update or upgrade.
WebsiteCompuMail
4057 Port Chicago Hwy Ste 300
Concord, CA 94520-1160
888-689-7001
CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries.
WebsiteComtronic Systems, LLC
110 E 2nd St
Cle Elum, WA 98922-1121
(509) 573-4300
Whether you’re a small office or a large agency with many call centers, Debtmaster®360 can help you manage compliance, enhance security, & provide quality service for clients & debtors. We develop fully integrated collection technology that delivers all your debt management, phone system, & client reporting needs in one secure platform.
WebsiteCornerstone Support, LLC
9755 Dogwood Rd Ste 150
Roswell, GA 30075-7029
(770) 587-4595
Cornerstone Support provides licensing, insurance, and bonds for collection agencies. We have more than 24 years of experience helping agencies develop and implement licensing strategies that protect them and their clients. Our full-service commercial insurance agency provides specific coverage and claims handling tailored to the debt collection industry.
WebsiteCSS IMPACT!
5950 Canoga Ave Ste 120
Woodland Hills, CA 91367-5035
818-593-4838
CSS offers tailored COTS Next-Gen Financial Ecosystem cloud platforms for public and private entities looking for a centralized financial solution that unifies consumer facing and back office systems & processes into a single omni-channel digital platform for credit, billing, invoicing, payments, receivables, collections, legal, revenue cycle management, and customer service engagement.
WebsiteDAKCS
529 25th Street Ste 200
Ogden, UT 84401-6889
(800) 873-2527
DAKCS is your dedicated digital problem-solver. Our new payment tool works with your existing system to increase online payments by 20% on average, and reduce collector workload. Our Beyond ARM system is an award-winning Accounts Receivable Management solution trusted by hundreds of agencies across the US. Beyond ARM helps agencies recover more, save time and money, and includes add-ons and powerful features for all your compliance and collection needs.
WebsiteDebt$Net Collection Software
4110 Kitsap Way Ste 101
Bremerton, WA 98312
800-552-8397
Since 1987, Debt$Net® Collection Software has provided collection agencies, law firms, debt buyers -and in-house collection departments with one of the most comprehensive collection systems in the industry. Proven in the field, Debt$Net® Collection Software satisfies the collection requirements for companies specializing in Retail, Commercial, Medical, and Receivables Management collections.
WebsiteEnformion
1915 21st St
Sacramento, CA 95811-6813
(855) 281-3915
Enformion is an industry pioneer and expert in the data technology industry. Launched in 2000 by the creators of a leading Data asa Service (DaaS) business to consumer public records provider. Enformion provides data and intelligence to government and commercial organizations, with more than 6,000 data sources and 120 billion records. We harness billions of public and proprietary data records to provide accurate, up-to-date information, building out the most comprehensive profile about individuals in the United States.
WebsiteEpicenter Technologies
Salasar Business Park
Mumbai, CA 401101
+1 (855) 884-7592
A leading provider of Outsourced Business Process and IT solutions based in Mumbai India, with over 20 years of Accounts Receivable Management expertise. We have consistently delivered superior performance and over 30% cost savings, helping our clients grow their business while comprehensively covering and mitigating all risks and compliance expectations.
WebsiteezPay365
7749 Tartan Fields Dr
Dublin, OH 43017-8772
(614) 738-4900
ezPay365 a payment solutions provider for collection agencies and law firms. With 25 years ARM experience, we specialize in reducing credit card processing & ACH fees. We offer direct bill to merchant and convenience fee PassThru processing. Want a game changer for your agency? Schedule a demo for our Digital Debt Recovery platform and proprietary virtual terminal, both include Text/SMS and email.
WebsiteFinvi
1150 W Kilgore Ave
Muncie, IN 47305-1588
(765) 751-7000
Finvi provides accounts receivable management solutions that atreamline workflow and accelerate revenue recovery. Through process automation and compliance-minded communication and payment tools, Finvi helps its clients generate more revenue at a reduced cost to collect.
WebsiteFocusOne
13200 N Haggarty Rd
Plymouth, MI 48170
(313) 624-3360
FocusOne is a division of Hatteras, Inc., a WBENC certified woman-owned full-service design, data, print, mail & electronic communication delivery. We operate in more than 80,000 sqft of production space to produce and mail over 8 million unique variable mail pieces per month for the financial healthcare and public sectors.
WebsiteInnovis
250 E Broad St
Columbus, OH 43215-3708
(614) 222-5318
As a Consumer Credit Information Company, Innovis provides industry leading fraud prevention tools. We specialize in the gathering, matching and providing of consumer identity and certified credit information. Our collection solutions provide account receivables departments with tools to improve efficiency and enhance recovery efforts. Our Right Party Contact solution consistently outperforms competitors in head-to-head tests at collection agencies, skip specialist, return mail processors and collection departments of major lenders.
WebsiteIntelligent Contacts, Inc
5345 Towne Square Dr Ste 130
Plano, TX 75024-2455
972-784-5600
Intelligent Contacts provides cloud-based omnichannel contact center software and PCI – certified payment solutions for the accounts receivable industry. Compliance focused and analytics powered, our Hosted Contact Center and Intelligent Portals deliver the personalized automated, and fully-mobile convenience businesses and consumers want when communicating (voice, email, text, chat) or paying a bill on their own schedule.
WebsiteInteractions
31 Hayward St Ste E
Franklin, MA 02038
(866) 637-9049
Interactions Virtual Collection Agent (VCA) is a technology for creditors and agencies across the debt life cycle that offers an effective, compliant, and judgement-free collection experience that reduces risk and operational expenses. The VCA seamlessly blends Conversational AI and human understanding at real time to increase payment and debt recovery without compromising customer experience.
WebsiteLatitude by Genesys
7601 Interactive Way
Indianapolis, IN 94014-3890
408-230-1930
Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world.
WebsiteLexisNexis Risk Solutions
1000 Alderman Dr
Alpharetta, GA 30005-4101
(317) 903-7105
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations.
WebsiteLiveVox, Inc.
655 Montgomery St Ste 1000
San Francisco, CA 94111-2629
415-671-6000
LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channgels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over148 interactions annually. LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.
WebsiteLocateSmarter
1309 Technology Parkway
Cedar Falls, IA 50613
(319) 292-1490
LocateSmarter is a data and analytics company that focuses on quality. Products include address append, bankruptcy and deceased scrubs and monitoring, email append, phone score, cell and VoIP scrubs, phones & relatives, SCRA scrub, litigious scrubs and an online search platform. We provide batch files, API, Online and licensing agreements.
WebsiteNobel Biz Inc
1507 Carey Ave Ste 4
Cheyenne, WY 82001-4484
(866) 776-6235
Backed by over 20 years of experience, Nobelbiz is a leading telecom and contact center technology company, delivering tailored solutions for debt collection agencies and contact centers around the globe. Their omnichannel collections communication system helps collectors save time, reduce workload and boost recovery rates; all from a single dashboard.
WebsiteNordis Technologies
4401 NW 124th Ave
Coral Springs, FL 33065-7636
(954) 323-5500
Nordis Technologies is a leader and innovator in providing technology solutions to solve customer communications management and payment challenges. With Nordis’ patented, cloud-based Expresso application and product suite, including ExpressoPay, businesses can quickly and efficiently create and manage critical print and digital communications and payments. Nordis offers an end-to-end solution with state-of-the-art document delivery systems for print, email and text, workflow management and digital transformation solutions for communications and payments.
WebsiteNumber Sentry
3470 McClure Bridge Rd # 2231
Duluth, GA 30096-9998
(678) 915-2501
Number Sentry’s innovative, data-driven outbound calling solutions help you eliminate call blocking and call labeling on your outbound calls, while enhancing your brand’s exposure in the voice channel. Our technology enabled calling solutions will maximize your Customer Interaction Ratio while optimizing your telecom spend.
WebsiteNuvei
5055 E Washington Street
Phoenix, AZ 85034
514-313-1190
We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology. We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology, we help businesses remove payment barriers, optimize operating costs and increase acceptance rates both locally and globally. We deliver all the solutions businesses need to provide a flawless payment experience. Wherever and however payments are made. With the best merchant services out there, our goal is to empower businesses to make the world their local marketplace.
WebsiteObserve.AI
595 Market St Ste 1130
San Francisco, CA 94105
(628) 268-5683
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.
WebsitePalinode
C/O Joe Storey
Brentwood, TN 37027
(615) 905-0141
Palinode offers compliance and productivity software to assist data furnishers with consumer disputes and Metro2 reporting. Sonnet transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and procedures and supporting compliance with the CFPB regulations for “reasonable investigation.”
WebsitePay N Seconds
240 Glenis Dr
Murfreesboro, TN 37129-5158
800-353-9130
It’s your business, your money, your choice. Absorb all the payment processing cost, share some with your debtors or have Pay N Seconds charge the debtors and eliminate your payment processing expenses. Start paying nothing for payment processing today!
WebsitePaymentus
13024 Ballantyne Corporate Pl Ste 450
Charlotte, NC 28277-2113
704-806-3110
Paymentus is the premier provider of electronic bill presentment and payment services for more than 1300 clients leading the Insurance, Telecom, Utility, Consumer Finance, Health and Government industries. Our platform provides a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, and customer communication options.
WebsitePaymentVision
12276 San Jose Blvd Ste 624
Jacksonville, FL 32223-8628
904-687-7349
PaymentVision provides a full suite of collection industry payment processing solutions available to accept payments 24/7. We provide the best software that allows your collection agency to manage billing and process payments online, by phone, through mobile device, interactive voice response (IVR) or in-person. Your agency can accept payments anywhere and at any time without extra staffing.
WebsitePayscout
500 Franklin Turnpike Ste 201
Ramsey, NJ 07446
(888) 689-6088
Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.
WebsitePeak Revenue Learning
PO Box 292414
Columbia, SC 29229-0041
(803) 521-0030
KNOWLEDGESOURCE is a training platform that brings together all aspects of your training needs, from compliance and job skills to internal policies and application usage. By using the “focused iteration training” capabilities of our platform, you can take advantage of one of the most effective concepts in learning improvement and knowledge retention, the “spacing effect”.
WebsiteProdigal Tech
640 W California Ave Ste 210
Sunnyvale, CA 94086-3624
(650) 802-7795
Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.
WebsiteProvana, LLC
901 Warrenville Road, Ste 525
Lisle, IL 60532
630-442-7912
When you have a partner focused on performance, you can dedicate your energy to growth. We provide knowledge, guidance and direction to help you achieve sustainable profitability. Identifying ways to optimize your business, we provide affordable access to an ideal workforce and intelligent platforms that streamline processes and maximize productivity.
WebsiteQuantrax Corporation, Inc.
4300 Montgomery Ave Ste 105
Bethesda, MD 20814-4442
(301) 657-2084
Quantrax Corporation, Inc. RMEx Suite is a modern intelligent collection software platform and is CFPB Reg F ready. It is a complete collection platform with integrated compliance and controls. Whereby it monitors costs on an account-by-account basis.Quantrax’s is AI-ready. Virtual Chatbot, Email Series, SMS Texting, DirectDrop, and Web Portal are a part of our technology suite.
WebsiteRenkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive Industries, Renkim has 35+ years of experience in helping build custom communication solutions.
WebsiteRevSpring
38705 Seven Mile Rd Ste 450
Livonia, MI 48152
866-676-2739
Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options.
WebsiteSimplicated, Inc.
1025 Technology Pkwy Ste J
Cedar Falls, IA 50613-6995
(972) 371-0241
Simplicated, Inc. provides comprehensive licensing services to the Accounts Receivable Management industry. We simplify the sometimes complicated licensing process by completing and filing applications and providing guidance from start to finish. Regulations don’t have to be complicated, let us simplify them for you.
WebsiteSolutions By Text
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
800-979-1212
Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.
WebsiteTCN, Inc.
162 N 400 E Ste B200
Saint George, UT 84770-7132
(866) 745-1900
TCN is a global provider of cloud-based call center software, bringing industry-leading contact center technology to businesses of any size at an affordable price. TCN’s scalable, easy-to-implement solution enables all types of contact centers to immediately deliver bottom-line results while adhering to the TCPA, Reg F, and other state and federal regulations.
WebsiteTEC Services Group, Inc.
5926 Palmer Blvd
Sarasota, FL 34232
(941) 375-0300
TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.
WebsiteTelrock Systems
3625 Brookside Pkwy Ste 350
Alpharetta, GA 30022-3765
(678) 451-9975
Telrock Systems is a global technology provider of modern cloud-based collections and recovery software solutions built new from the ground up for creditors and 3rd party consumer collections organizations.We leverage open-source technology, powerful cloud computing, and more intelligent designs to provide the broadest and richest set of Software-as-a-Service capabilities.
WebsiteText Request
417 Market St Ste 201
Chattanooga, TN 37402-1248
(423) 817-1247
Text Request is a business texting platform that helps you connect with clients to increase collections while saving time and money. Our platform is team-friendly with all the security and custom permissions you need to run an effective, compliant debt collection agency. Book a demo to talk through your communication challenges and see Text Request in action at www.textrequest.com.
WebsiteThe Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
Intelitech is a premier analytics & consulting provider for the ARM industry who provides consulting and technology solutions to help collection professionals work smarter using practical tools and extensive knowledge to help measure, analyze and implement results-oriented solutions.
WebsiteThe InterProse Corporation
201 NE Park Plaza Dr Ste 222
Vancouver, WA 98684-5877
844-224-1135
InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.
WebsiteTPx
303 Colorado St Ste 2075
Austin, TX 78701
612-439-1836
TPx is a leading nationwide MSP focused on the success of small and medium sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments.
WebsiteVoApps DirectDrop Voicemail
5725 Buford Hwy NE
Atlanta, GA 30340
561-339-7778
VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days.
WebsiteWebRecon LLC
2025 E Beltline Ave SE Ste 105
Grand Rapids, MI 49546-7673
(616) 682-5327
WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.
WebsiteZenarate, Inc
3600 West Bayshore Road
Palo Alto, CA 94303
(970) 214-7072
Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate Customers include 7 of the top 10 U.S. financial institutions, 2 of the top 5 BPOs serving large banks, and leading companies in the healthcare, technology, and services industries.
Website
Hotel
Rosen Shingle Creek
ACA looks forward to welcoming you to the Rosen Shingle Creek in Orlando, Florida. With a prime location on Universal Boulevard just 10 minutes from Orlando International Airport and within 20 minutes of major Orlando attractions, this hotel has it all. Secure a room here at ACA’s low rate of just $209. Rooms are limited – book soon!
Room Reservations
Rosen Shingle Creek
9939 Universal Blvd
Orlando, FL 32819
Rate Information
Room Rate Cut-Off: Friday, June 24, 2022
Room Rate: $209 Run of House plus state/local taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Check-In Time: 3:00 PM
Check-Out Time: 11:00 AM
Subject to change.
Beware of Unknown Housing Services
No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
Orlando International Airport (MCO) is located 12.2 miles from the Rosen Shingle Creek. In addition to car rental and taxi, ground transportation options to/from MCO include Lyft and Uber.
Early Bird Registration Rates
Good through Jun 8, 2022.
Members
$1,165 First Person from Company
$1,025 Each Additional Person*
*Applies only to those with company memberships
Non-Exhibiting Affiliate Members
$1,515 Per Person
Non-Members
$1,615 Per Person
Exhibit Booth Staff
$770 Per Person
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. ACA reserves the right to cancel any meeting.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than June 17, 2022. No refunds will be granted on or after June 18, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
Click for sample fillable letter.
If you need help convincing your manager to send you to ACA’s convention, we’ve prepared this template letter that you can personalize to help you make your case for attending. Use this fillable form as-is or feel free to copy this content into an email or Word document and adjust as it fits your scenario. We hope to see you at convention!