
*NEW* 2022 Convention Photos
ACA International Convention & Expo 2022
ACA’s flagship event will be in Orlando this year and features a fabulous lineup of inspiring keynotes on the main stage, as well as industry innovators, wayfinders, and experts who share business operation tips and insights in education sessions. Convention is our largest event of the year with networking opportunities and gatherings for everyone including first time attendees and new members, young professionals and women in collections. We look forward to seeing you in Orlando!
ACPAC Throwdown at Stumpy’s Hatchet House
Bring your game face for this ax-throwing social showdown on Thursday night with 250 of your ACA friends. Seats are limited to so register early! Transportation and heavy apps will be provided. Special shoutout to our throwdown title sponsor, Nationwide, and bar sponsor, BillingTree, a REPAY company.
ACPAC Admin Fund Silent Auction – July 18-22, 2022
The 2022 ACPAC Admin Fund Silent Auction is live. Check it out now and bid on some incredible prizes. The auction website requires users to create an account, so before the friendly competition begins to heat up, sign up and sign in!
Schedule
[Pre-Convention] Blueprint Quality Management System Workshop
7:30 AM - 5:00 PM
7:30 a.m. Continental Breakfast, 8:00 a.m. Workshop Begins
Show your clients that your agency is one they can trust by pursuing the Blueprint Quality Management System certification. Blueprint is the redesigned and modernized Professional Practices Management System (PPMS). Held one day before the convention kicks off, this Blueprint workshop is the first step to initial certification. The 18 elements presented will help organizations cut down on the number of mistakes it makes, improve inter-departmental communication, efficiently resolve client issues and improve their bottom-line. Learn more about Blueprint certification online at https://www.acainternational.org/education/blueprint
This add-on workshop is an additional fee: $449 Members, $549 Nonmembers. (Training Zone is not valid for this in-person training.)
Council of Delegates Reception (Invitation Only)
5:00 PM - 6:00 PM
This reception is for the ACA International Council of Delegates, Board of Directors and Board candidates.
Exhibitor Set-Up
7:00 AM - 3:00 PM
Entrance into the Expo Hall during set-up hours are limited to only registered booth staff. Exhibitors who hire a contractor for booth set-up must identify those individuals in advance. Exhibit or Booth Set-Up badges are required for entry during set-up time.
Check in at registration before heading to the Expo Hall, badges will be checked.
Exhibitors must be fully set by 3:00 PM.
Registration
7:00 AM - 7:00 PM
Sponsored by:
Council of Delegates Meeting & Breakfast (Members Only)
7:30 AM - 10:00 AM
First Timers & New Members Reception
2:00 PM - 2:45 PM
Stop in for tips on how to make the most of your convention experience. All first-time attendees, new members or those who have not attended for several years are invited to attend.
Sponsored by:
Young Professionals Reception
2:30 PM - 3:15 PM
This reception provides an opportunity for young professionals in the ARM industry to connect, share experiences and foster ideas for the future of the industry.
Sponsored by:
Main Stage: Opening Remarks + How to Be an Ally with Denise Hamilton
3:30 PM - 5:00 PM
ACA CEO Scott Purcell and President Kevin Baich kick off the convention followed by our opening keynote, Denise Hamilton.
Now, more than ever, we are all confronting the complex issues of race and differences in the workplace. How do we have the difficult conversations and teach leaders how to support all employees and empower individuals and teams to close gaps, such as gender and race? How do we understand differences, teach tools to resolve conflicts, and become even better at building allies in all types of relationships in a way that is productive and supportive? Hamilton, leveraging 25 years of executive experience and supporting employees, will challenge and encourage you to excavate the underlying beliefs that shape your opinions around race, gender and intersectionality. Her goal is to empower individuals and teams to close the gender gap, understand differences, resolve conflict, and become better allies.
Sponsored by:
Welcome Reception & Innovation Stage
5:00 PM - 7:00 PM
The official opening of the expo hall is a do-not-miss event! Notorious for peak attendance, you'll see the latest in technology, solutions and services to help you better service your clients, employees and consumers. Perhaps the peak attendance has a thing or two to do with the hosted bar and hors d'oeuvres? Or the lineup of Innovation Stage sessions taking place during the evening? Be sure to start your evening off with friends, colleagues, and new acquaintances at the Welcome Reception.
The Welcome Reception is sponsored by:
Visit these sponsors in the Expo Hall at ACA Central.
The Innovation Stage provides a platform for exhibitors and sponsors to deliver 15-minute presentations in the Expo Hall on new technology or solutions that advance the credit, collections, and accounts receivables industries. This format allows attendees to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
[Innovation Stage] The Intelitech Solution: Top to Bottom Engagement
5:15 PM - 5:35 PM
Every day, agencies are faced with important decisions specific to what inventory to work, how to improve agent performance, how best to contact consumers, and whether their contact technology and strategy the best it can be? To help with engagement strategies, The Intelitech Group will discuss how they help agencies answer these critical questions. Quality segmentation and machine learning allow agencies to know how each consumer is expected to perform. The Intelitech Group will not only discuss how data enrichment ensures agencies have the necessary consumer data, but also how to strategically use data qualifiers to evaluate returned data with granular techniques. Through engaged consultation and in-depth analysis, the Intelitech team collaborates closely with you to both understand your business and provide information to help drive key decisions. Ensuring your contact solution(s) is aligned and optimized with your engagement strategy is key. This session will introduce you to Intelitech’s Telephony Consulting Service, which focuses on ensuring your contact configuration and performance are optimized and compliant. The Intelitech Group works with agencies to make sense of the large amounts of data created from enrichment strategies and to embrace technology. Once understood, this data not only improves today’s engagement efforts, but also tomorrow’s profitable change.
[Innovation Stage] How to Futureproof Your Collections Systems
5:40 PM - 6:00 PM
Collections systems are critical to a business’ success. This means that you need to be able to rely on your system for years to come, which will ensure you can quickly meet your clients’ and regulators’ requirements. This presentation will demonstrate how you can futureproof your collections systems through modern and enterprise technology.
[Innovation Stage] Achieve Unified Compliance Management Without Sacrificing Productivity
6:05 PM - 6:25 PM
Hits from the CFPB just keep coming, causing many ARM industry leaders to wonder how in the world their agencies will be able to meet increasingly high levels of regulatory scrutiny while maintaining operational efficiency. Compliance and productivity shouldn’t have to be mutually exclusive. In this session, Britney Schaeffer, director of content & communications at Provana, will demonstrate how Provana’s technology helps automate key processes and pushes compliance upstream to make it easier to address while reducing the cost of maintaining compliance and boosting profitability. Built on decades of experience, Provana provides a one-stop-shop for unified compliance management. Combining speech analytics, omnichannel payments, compliance management, and complaint and dispute management into a single platform, Provana delivers the first solution of its kind to give ARM leaders effortless control over process-intensive operations and support compliance by design. Not to mention, Provana’s analytics suite combines all sources of data into a transparent, near-real-time dashboard for informed decision-making and client reporting.
[Innovation Stage] Develop Top-Performing Collectors Through AI Conversation Simulation
6:30 PM - 6:50 PM
Learn how the majority of Top 20 banks, leading BPOs, and the largest Collections Agencies are developing confident prepared new hire collectors before their first call and closing tenured collector skill gaps through Zenarate AI Coach conversation simulation. Learn how leading FIs are getting 52% collector Speed to Proficiency lift from Zenarate AI Coach automated role-play from home or office. Zenarate AI Coach is Low Risk & Light Lift with no personal or account information and no IT integration for pilot or enterprise rollout. The only IT requirements to develop confident top performing collectors is a chrome browser and headset!
Dinner with Strangers (Pre-Registration is Required)
7:00 PM - 9:30 PM
You won’t know which restaurant you’ll be eating at (or which ACA members you’ll be dining with), until 15 minutes before dinner time. Participants pay for their own transportation, dinner and drinks. Plan to meet in Gatlin Ballroom A1-2 at 7:00 PM for group assignments; and reservations are set for 7:30 PM.
Breakfast in Gatlin Foyer
7:00 AM - 7:45 AM
Kick your morning off with breakfast, sponsored by:
Registration
7:00 AM - 3:45 PM
Sponsored by:
Ready, Set, Go!: Best Practices Race Among Industry Peers - Part 1
8:00 AM - 8:50 AM
Imagine having an opportunity to an innovative idea from a dream to done by vetting it through the best minds in the industry.
What if you could bring your organizational pain points to Conference and walk away renewed and fully armed with innovative solutions sure to bring value to your company?
If this sounds like something you would enjoy, this is the session for you!
Run, don’t walk into this session! Allow yourself the chance to learn from a large group of your peers in this fast-paced, highly interactive session and bring home with you an “Aha” moment that with drive your future success
The CFPB’s Focus on Medical Debt and the Credit Reporting Agencies' Response: What You Need to Know
8:00 AM - 8:50 AM
Pursuant to its February 2022 report, the CFPB is taking a particular interest in medical debt, highlighting what it identified as the complicated and burdensome nature of the medical billing system in the U.S. The CFPB reported an estimated $88 billion in medical debt reflected on consumer credit reports as of June 2021, the majority of which are debts under $500. The bureauis is focused on holding credit reporting agencies and others accountable for the accurate reporting of medical debt, including a duty to take action against abusive furnishers who routinely report inaccurate information regarding medical debt. In response, the three major credit reporting agencies, Equifax, Experian, and TransUnion, issued a joint statement regarding how medical debt will be treated and reported, significantly modifying the landscape for reporting medical debt.
This presentation will explore in-depth both the CFPB's medical debt report as well as the credit reporting agencies' proposed policy changes, what impact they will have on the ARM industry and how industry members should use this information.
The Hitchhiker's Guide to Omni-Channel Collections
8:00 AM - 8:50 AM
Regulation F is here, and with it comes a blueprint for compliantly collecting through channels other than the ones we all love so dearly. You can email! You can text! And you can even (gulp) use social media! But the question remains— -should you? And if you plan to, does Reg F provide the only manual? Join us as we discuss how best to engage with consumers without having to bet the company on it.
[Legal Education - Members Only] Privilege: To Be or Not to Be… Part 1
8:00 AM - 9:00 AM
Remote work is more prevalent than ever before, even for lawyers. As lawyers work remotely and counsel across jurisdictions as in-house or outside counsel, this session will revisit staple rules of professional responsibility, including Model Rule 1.6 (“Confidentiality”) and Rule 5.5 (“Unauthorized Practice of Law; Multijurisdictional Practice of Law”). This session will also provide a refresher on core evidentiary concepts that intersect with the rules of professional responsibility, such as the attorney-client privilege, work-product privilege, and waiver.
Legal Education Sessions are Sponsored by:
Debt Buying For Dummies 101
9:20 AM - 10:10 AM
So, do you think your collection agency is ready to purchase and work defaulted loan portfolios? There are pros and cons to acquiring nonperforming loans on the secondary market, and it's essential to know the right questions to ask to ensure that your agency is working with quality vendors and partners and compliantly collecting on purchased accounts. In this informative session, you will learn the basics of how debt buying works and hear best practices for getting started successfully. We will discuss the critical facets of debt buying as they pertain to collection agencies, including:
• For every agency, there are pros and cons to acquiring NPLs on the secondary market. What are these, and can you mitigate enough risk to make the pros outweigh the cons?
• The basics of how debt buying works and best practices for success in getting started.
• Knowledge of compliance requirements and government regulations will enable you to collect on purchased accounts compliantly.
• Restrictions and requirements from creditors/lenders/sellers, including the need for a chain of title tracking, post-sale support, a complaint management portal, and account transparency to PIF/SIF.
• Portfolio selection and valuation is more than just price; learn to take historical performance and seller compliance requirements into consideration.
Don't miss this info-packed session on debt buying for agencies, hosted by a diverse, cross-industry panel of debt buying and selling veterans.
Get Your Company Ready Today for the New Safeguards Rule
9:20 AM - 10:10 AM
Collection agencies engaged in consumer debt collection have until Dec. 9 to align their data protection programs with recent regulatory amendments to the Safeguards Rule. The rule, first promulgated in 2002 under the Gramm-Leach-Bliley Act, regulates the data privacy practices of financial institutions, which covers debt collectors and debt buyers as well as originating creditors. Changes to the Safeguards Rule now require covered entities to implement particular procedures and controls and impact companies large and small, as well as the vendors serving them. The panelists will discuss how small and medium enterprises can economically undertake the necessary steps to come into compliance.
Ready, Set, Go!: Best Practices Race Among Industry Peers - Part 2
9:20 AM - 10:10 AM
Imagine having an opportunity to an innovative idea from a dream to done by vetting it through the best minds in the industry.
What if you could bring your organizational pain points to Conference and walk away renewed and fully armed with innovative solutions sure to bring value to your company?
If this sounds like something you would enjoy, this is the session for you!
Run, don’t walk into this session! Allow yourself the chance to learn from a large group of your peers in this fast-paced, highly interactive session and bring home with you an “Aha” moment that with drive your future success
Expo Hall Open
10:10 AM - 3:45 PM
Innovative technology and efficiency are important in today's world. At Expo 2022, our exhibitors and sponsors are excited to share the industry's newest technologies and services to help you achieve the results you are looking for.
Expo 2022 is also the home of the Innovation Stage (between aisles 200 & 300) where bite-sized sessions will showcase industry resources and solutions. This format is designed to allow you to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
Can’t miss giveaway! Convention Photobooks are being provided courtesy of CompuMail. Stop by booth 508 to grab yours!
Morning Break & Innovation Stage in Expo Hall
10:10 AM - 11:00 AM
Coffee, tea and morning snacks are proudly sponsored by CDS Software. Visit CDS Software online to learn about CollectOne, their award-winning, single source debt collection solution.
[Innovation Stage] Facing the Oncoming Surge of Credit Delinquencies
10:25 AM - 10:45 AM
All signs today are pointing to a surge in credit delinquencies. In the first quarter of the year, we have seen a record 537 million credit card accounts opened—a 31 million increase since last year alone. Meanwhile, mortgage rates are the highest they’ve been since 2009 while originations have drastically decreased, there has been a rise in foreclosures, and inflation in the auto industry has led to a notable increase in borrowing. Overall, economists predict that these current consumer borrowing trends could cause a rise in delinquency in several kinds of debt, which is why doing more with less is SO critical today. The speaker for this session will solutions to help you come out on top in the face of the oncoming credit delinquencies surge by making operations highly effective, productive and profitable.
Enhancing that Compliance Management System
11:00 AM - 11:50 AM
The Consumer Financial Protection Bureau is back with a vengeance. Examinations are in full swing. Civil Investigative Demands are being dealt like playing cards to agencies large and small, and rulemaking is at the top of the CFPB's go-forward strategy.
This means it is time to dust off your Compliance Management System (CMS) and prepare for the inevitable visit, administrative action, or even more rulemaking. During this session, attendees will explore the principal control components of a CMS and the risks associated with a deficient CMS. We will cover:
• The key components of board and management.
• New must-have Reg F policies and procedures.
• Updates to your consumer complaint response system.
• New training requirements for E-SIGN, Reg F, email, test, and portals.
• Common gaps found in annual CMS audits. .
This session is designed with YOUR agency in mind to ensure you can successfully manage compliance obligations and risks now and in the future.
Hidden in Plain Sight – How to Succeed by Better Understanding What’s Been in Front of You All Along
11:00 AM - 11:50 AM
In the ARM industry, we are constantly dealing with situations and events that are complex, yet our thinking is often biased and simplistic. We can increase our effectiveness and success in nearly all business areas by adopting new ways of thinking that are more in tune with our adaptive and nonlinear world. When you attend this course, you will learn the basic principles of systems thinking: a more sophisticated way of looking at problems, organizing your thoughts, and changing how you see things by broadening your perspective.
Kelli Krueger and Dennis Barton will lay out what systems thinking is, why it's valuable, and how to do it—and they will do all of this through interactive gameplay. It's time to modernize your mind! Join us to learn, play, and embrace a new way of thinking.
WARNING: If you plan on multi-tasking during our session, this training is not for you.
When Each Call (and Email) Counts
11:00 AM - 11:50 AM
Intelligent Contact Data to Fuel a 7x7 Omni-Channel Outreach Strategy
Regulation F is transforming traditional collection practices. While the industry has focused on the regulatory compliance aspect, not as much attention has been invested in evolving outreach strategies to maintain performance.
Now more than ever, every contact must count. Outbound calling will remain a core communication channel. Still, additional channels like email, text, and digital media need to be evaluated, integrated, and optimized into overall contact strategies to drive future efficiency and effectiveness.
How can you shift to a precision outreach strategy and manage customer engagement across multiple channels?
This panel will discuss how companies can meet Reg F guidelines and use unique behavioral intelligence on phones and emails to optimize outreach attempts and maintain right-party contact rates. Hear about the power of contact intelligence to increase reach and maximize efficiency using the best phone/email and the best time of day to contact each consumer to increase effectiveness while meeting new regulation guidelines.
[Legal Education - Members Only] Beachcombing: What the ARM Industry Can Learn from Recent Cases
11:00 AM - 12:00 PM
This session will pick through the shells and sea glass of recent cases to highlight recent case law that shapes our industry. Is Hunstein a piece of rough coral you find on the beach and toss back in the sea or does it provide the Plaintiff's bar with a shiny piece of sea glass. Has Reg F provided a beach full of moving target crabs or is Reg F going to be like the plastic that is clogging our oceans. Are there any new, unique FDCPA or TCPA shells that have washed ashore that require a second look?
Legal Education Sessions are Sponsored by:
Lunch & Innovation Stage in Expo Hall
11:50 AM - 2:00 PM
Enjoy lunch with your friends in the Expo Hall, sponsored by InterProse. Visit InterProse at booth 316.
Be sure to check out the Innovation Stage sessions taking place during the lunch hour. The Innovation Stage is located between aisles 200 & 300. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
Sponsored by:
group50 Meeting & Working Lunch (Invitation Only)
12:00 PM - 2:00 PM
Members of group50 are invited to an exclusive lunch and meeting at the ACA Convention. Held in-conjunction with ACA’s Convention, you’ll have an interactive discussion on the proposed Data Repository program, hear from ACA’s lobbyist and staff about plans for group50 Advocacy Events and an update on D.C. strategies, be part of the discussion that will shape how large agencies interact with the regulators over the next year, to protect the ability to operate and advance causes important to your agency, and network and discuss ARM issues with the largest agencies in the industry.
[Innovation Stage] Meeting Consumers Where They Are
12:05 PM - 12:25 PM
If it was even possible, collections has gotten more challenging. In addition to rapid technological changes and ever-evolving regulations, the pandemic demonstrated how mobile Americans are, making them even more difficult to reach. Clerkie is a web- and mobile-based financial wellness platform purpose-built for Americans hoping to manage and repay their outstanding debts. Clerkie has a growing community of over 3 million active users, all of whom can easily access repayment solutions through a dedicated application as well as a growing network of partners, ensuring we match them in the applications and services they are already using. Through the platform, Clerkie provides creditors and collectors with an automated way to communicate offers to and receive payment from consumers hoping to become debt-free, acting as an additional channel to drive conversion without the need for agents or resources. The Clerkie team is excited to demonstrate how it utilizes technology to help you reach consumers... wherever they may be!
[Innovation Stage] Introduction to RevealDataWorks
12:35 PM - 12:55 PM
TEC Services has developed a unique solution to manage consumer data for collection entities called RevealDataWorks (RDW). This session will cover a description of how RDW functions and explain how it is able to assist collections teams in increasing consumer contact and reducing costs. I will also provide an overview and demo of the dashboards we have created and the information our end users can access to analyze data performance.
[Innovation Stage] How to Text Compliantly for Collections Payments
1:05 PM - 1:25 PM
You’re working hard to bring in more collections payments, but consumers aren’t answering your phone calls or responding to your emails. It’s costing you a lot of time, effort, and stress, and you need a way to connect with debt holders while staying 100% compliant. So why not text them? 95% of texts are read within 3 minutes of being sent, and the average response rate is about 50%. This session will show you how to text compliantly so you can collect more payments with less risk.
[Innovation Stage] Portals: Windows to the Future
1:35 PM - 1:55 PM
Applied Innovation Inc. has been offering creative software solutions to the ARM industry for 21 years. Attend this session and learn more about the company’s resources that enhance agency/client communications, offer exceptional contemporary platforms for consumer engagement and incorporate integrated technologies focused on Reg F and TCPA compliance as well as document storage and management.
Fighting Back Against Naming and Shaming and Other Overreach at the CFPB
2:00 PM - 2:50 PM
Over the past few months, there has been an uptick in activity at the Consumer Financial Protection Bureau. Panelists Leah Dempsey, ACA’s lobbyist and shareholder at Brownstein Hyatt Farber Schreck, Matthew Arentsen, also a shareholder at Brownstein whose practice focuses on consumer law, and Jason Stverak, deputy chief advocacy officer for federal government affairs at the Credit Union National Association, will provide an insider’s perspective on what to expect over the next few months.
How to Prepare For Another Industry Transformation: Blockchain
2:00 PM - 2:50 PM
Are you wondering what this “blockchain” is that everyone is talking about? Do you question if this new technology will disrupt and transform the ARM industry? Join this session to get the scoop on what blockchain is and how it’s transforming industries today. Get tips on how your company can (and should) be prepared for this next industry transformation. Attendees will hear directly from experts and operators in the ARM industry on how they are readying their businesses to welcome this new technology into their work lives.
Updated CFPB Examination Procedures: What You Need to Know about the CMR-IT and Regulation F Changes
2:00 PM - 2:50 PM
The last two years have been full of industry changes, and many of those changes required support from information technology resources. It's never been more critical to integrate your IT resources into your organization's Compliance Management System. It was no surprise to see the CFPB publish new CMR-IT Examination Procedures. In this session, we will dive into the expectations of the CFPB and how it relates to all aspects of your Compliance Management System.
[Legal Education - Members Only] Collecting Fairly Means Collecting Ethically
2:00 PM - 3:00 PM
Learn how the intersection of “fair” and “ethical” debt collection obligations is more than possible; the combination of the two results in successful collections. A number of ethical rules deal directly with consumer collections. This seminar will explore those rules and the commentary interpreting them.
The session will include a refresher on ethical requirements when communicating with an unrepresented consumer. We will also cover your obligations regarding oversight of your “subordinates. ”All of this will dovetail with the “fairness” obligations under the FDCPA. And much more. It’s always helpful to go over what we learned back in law school when it comes to ethical obligations to ensure that your collection practice and protocols used in it are in accord with the current state of the ethical rules.
Legal Education Sessions are Sponsored by:
Ice Cream Break & Innovation Stage in Expo Hall
2:50 PM - 3:45 PM
Swing by booth 420 for a sweet treat, provided by:
Be sure to check out the Innovation Stage session taking place during this break. The Innovation Stage is located between aisles 200 & 300. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
[Innovation Stage] Strategic Advantages of Nearshoring
3:10 PM - 3:30 PM
This session will outline the key advantages of establishing a nearshore contact center and workforce. The audience will hear from experts who have helped established nearshore contact centers and discuss the pros and cons of this type of initiative. The presentation will feature the key advantages of nearshoring: cost savings; operational and compliance Considerations; best geographic locations and why; workforce performance; and pros and cons of a nearshore contact center.
Main Stage: The Forefront of Federal & State Advocacy
3:45 PM - 4:45 PM
Advocacy impacts your bottom line, your relationship with your clients and your long-term viability. ACA’s advocacy is one of your top benefits. In this session, industry advocacy champions will share with you the latest at the state and federal levels. Join them to hear about the latest on U.S. medical billing credit reporting, proactive state legislative efforts and innovate breakthroughs in building strong coalitions in different industries.
Sponsored by:
Women in Collections Reception
4:45 PM - 5:45 PM
Meet with women in collections on mentorship and make new connections at this reception hosted by ACA’s Women in Collections Resource Council.
Sponsored by:
ACPAC Throwdown at Stumpy's Hatchet House (Tickets Required)
6:00 PM - 9:30 PM
Benefitting the ACPAC Administrative Fund.
Bring your game face for this ax-throwing social showdown on Thursday night with 250 of your ACA friends. Seats are limited to so register early! Special shoutout to our throwdown title sponsor, Nationwide, and bar sponsor, BillingTree, a REPAY company.
Tickets for this event are $225 per person. Transportation and heavy appetizers will be provided. Closed-toed shoes are required for entry into Stumpy's.
6:00pm - Bus Loading in Transportation Lobby
6:15pm - Buses depart Rosen Shingle Creek
6:30 - 9:30pm - Throwdown @ Stumpy's Hatchet House
9:30pm - Bus Loading
Sponsored by:
Registration
7:00 AM - 1:30 PM
Sponsored by:
Awards Breakfast
7:30 AM - 8:10 AM
Join us for breakfast as we get ready to announce this year's award winners. Breakfast services will only be from 7:30 - 8:10 AM, followed by Awards presentation and Keynote Dr. Romie Mustaq.
Sponsored by:
Main Stage: Awards & Keynote - brainSHIFT: 3 Mindful Steps To Break The Stress-Success Cycle
8:10 AM - 9:30 AM
At the annual awards ceremony, many of the association’s outstanding members will be recognized for selflessly devoting their time and skills to advance the accounts receivable management industry. Receiving an ACA honor symbolizes a member’s commitment to the association and the industry. Join us in this celebration of member success, where awards such as the ACA Member of the Year and James K. Erickson Continuous Service will be given as well as education honors, advocacy and unit awards. The Awards recognition is followed by our final keynote speaker.
Keynote Dr. Romie Mushtaq: brainSHIFT: 3 Mindful Steps to Break the Stress-Success Cycle
Modern leaders and employees are stuck in the never-ending “Stress–Success cycle”. It’s that cycle where we work too hard, stress, obsesses, and worry on our way to achieving goals—then once we achieve them, we just go right back into the cycle again. How often do you or your employees have: Difficulty focusing at work? Racing thoughts before bed? Feelings of stress or anxiety and end up with too many visits to the doctor with no real answers? It’s time to get to the core of the issue and break the Stress-Success Cycle. Dr. Romie’s keynote blends medicine and wellness into her “3 Mindful Steps” and will truly shift your personal and professional lives. This keynote goes into the neuropsychology and mental health syndromes affecting cognitive performance and emotional control—then wraps it all up in easy-to-digest and practical takeaways. Your audience will get Dr. Romie’s science-backed program that everyone can go home with and implement right away for increased mental health and wellness. Let’s change the way your brain and your team functions to create a more successful, balanced, and healthy life.
Sponsored by:
Expo Hall Open
9:30 AM - 1:30 PM
Innovative technology and efficiency are important in today's world. At Expo 2022, our exhibitors and sponsors are excited to share the industry's newest technologies and services to help you achieve the results you are looking for.
Expo 2022 is also the home of the Innovation Stage (between aisles 200 & 300) where bite-sized sessions will showcase industry resources and solutions. This format is designed to allow you to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
Can’t miss giveaway! Convention Photobooks are being provided courtesy of CompuMail. Stop by booth 508 to grab yours!
Morning Break & Innovation Stage in Expo Hall
9:30 AM - 10:15 AM
Sponsored by:
[Innovation Stage] Conquer Reg F Challenges Using Technology
9:40 AM - 10:00 AM
The legal and regulatory landscape surrounding the TCPA has undergone significant changes in the past year. The introduction of STIR/SHAKEN and the FDCPA’s Regulation F have only compounded compliance complications. Minimizing risk and increasing first contact rate resolutions are just the beginning. In this presentation, you will be better equipped with specific tools and techniques to tackle new challenges related to compliance, regardless of the regulatory agency.
C-Level Executives: Lead Your Business Through Volatility and Technological Change
10:15 AM - 11:05 PM
During these challenging times, it can be difficult to manage a business in the accounts receivable management industry. This session will discuss how to lead your company through volatility and technological change, specifically focusing on the role C-level executives need to play. Throughout this presentation, we will cover the current state of the industry (e.g., macro trends and consumer stimulus programs), adapting to the “new normal” (e.g., the CFPB’s final rules, remote work environments, COVID-19, and the regulatory shift under the Biden administration), how to assess yourself as a leader (e.g., what is working/not working and what is your end game), and where you can go from here (e.g., assess your team members, reflect on your strengths and weaknesses and make a plan).
Compliance In the Virtual, Work-From-Home Environment
10:15 AM - 11:05 AM
Managing compliance in a virtual ecosystem, along with the ever-changing regulatory environment, poses new challenges. Even though the concept of an office may have changed, regulatory compliance remains a critical business function. Managing compliance in this time of telework, videoconferencing, and travel limitations is more difficult than ever.
In this new normal, companies must be able to identify the common issues with virtual onboarding and training new employees, maintaining compliance in the cloud, and installing tools and processes to effectively monitor and sustain an effective Compliance Management System. Now is not the time to ignore compliance obligations or best practices.
[Legal Education - Members Only] Says You! Lessons Learned from Cases of Bluff and Bluster
10:15 AM - 11:15 AM
We know a thing or two because we’ve seen a thing or two. Two experienced litigators share the lessons learned from outrageous claims and inept defenses in this session modeled after NPR’s Says You! quiz show. Come hear about the lessons your agency can learn from the cases that have been litigated in recent years.
Legal Education Sessions are Sponsored by:
“Moneyball” Lessons — Focus on Baserunners, Instead of Home Runs — And Magic Happens.
10:15 AM - 11:05 AM
Data-analyst-turned-lawyer will take industry leaders on a journey using experimentation and data crunching that will challenge conventional collection techniques, all designed to get you thinking differently about how to resolve accounts. It's no secret that the collection process is data-intensive, but what does the data show? And how can you use your data to increase revenue?
Using a "Moneyball" approach allows your agency to analyze and "exploit" your data in new and creative ways to increase successful collections. As "Moneyball" instructs, we need baserunners to score runs. Swinging for the fences feels good but can be counterproductive.
By way of example, this session will challenge you to critically examine collected accounts and then use lessons gleaned from what worked to develop more effective and creative ways to resolve consumers' financial problems. You will use this new mindset to solve consumers' financial problems (i.e., truly work with the consumer to creatively get debts paid). The collateral benefit? A better bottom line for your agency. A consumer problem-solving mindset increases "win-win-win" resolution. Consumers win by getting their debts paid, creditors win by getting their past-due accounts paid, and your agency wins by getting paid for its successful collection efforts.
Can this work? Come hear real-world examples of how getting runners on base (instead of swinging for the fences and striking out)" significantly improves collection agency bottom lines. This session will offer tips that can help you return more money to your clients and increase your agency's profitability by helping consumers get their debts behind them, all with the collateral benefit of reducing your risk of lawsuits and complaints—a true grand slam.
Lunch & Innovation Stage in Expo Hall
11:15 AM - 1:30 PM
Enjoy lunch during your last chance to visit our exhibitor and sponsors in the Expo Hall.
Be sure to check out the remaining Innovation Stage sessions taking place during this time. The Innovation Stage is located between aisles 200 & 300. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
[Innovation Stage] Innovation: Doing the Unthinkable by Thinking of the Undoable
11:30 AM - 11:50 AM
Innovation is a hot topic, but unless your name is Einstein, Musk, or DaVinci, you likely need guidance in this area. YOUR BRAIN IS YOUR BEST INNOVATION TOOL. This no-tech, no-demo, no-sales-pitch, TEDx-style talk shares a secret skill that innovative leaders have used for centuries. You’ll learn how to challenge conventions, find low to no-risk solutions, and thrive in any market condition. And you’ll leave the session ready to use your new skills to futureproof your organization. “You have access to everything you need to achieve anything you want. When you know where and how to look.” – Paul Daniels.
Past Presidents Lunch (Invitation Only)
12:00 PM - 1:00 PM
[Innovation Stage] The Brand New Alvaria CX Suite: Details and Demo
12:00 PM - 12:20 PM
In May 2021, Aspect Software and Noble Systems merged to form Alvaria, a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. Alvaria is launching its first native product, Alvaria CX Suite. This product suite is the combination of best-of breed voice solutions, Unified IP/ Advanced List Management from Aspect and Noble Contact Center. The CX Suite comes complete with omnichannel, self-service, compliant outreach, and fraud detection capabilities. Join this session to learn more about Alvaria CX Suite, how the elements from Unified IP and Noble Contact Center have carried over into the new product, industry insights and see a demonstration of CX Suite in action.
[Innovation Stage] Using AI and Omni Channels/Automating Reg F Compliance
12:30 PM - 12:50 PM
In this session, learn how agencies can use artificial intelligence and omnichannel communications within their existing software platform. You’ll discover how to systematically handle Reg F compliance so you don’t expose your company to lawsuits caused by human error.
[Innovation Stage] Boosting Revenue with Self Service Portals
1:00 PM - 1:20 PM
It’s no secret that consumers want to be able to make a payment online. In this presentation , DAKCS details how using a self-service consumer portal can help increase both the volume of collections and the total amount collected. During this presentation DAKCS will detail how using personally identifiable information(?) can create a more convenient and user-friendly experience, how AI can be used to increase payment amounts, and how allowing for easy, no-touch payments can increase payment conversion. This presentation will feature a demonstration of new consumer portal and a live Q&A session with its team.
Exhibitor Tear-Down
1:30 PM - 5:00 PM
Entrance into the Expo Hall during tear-down hours is limited to only registered booth staff. Exhibitors who hire a contractor for booth tear-down must identify those individuals in advance. Exhibit or booth tear-down badges are required for entry during tear-down time.
Check in at registration before heading to the Expo Hall, badges will be checked.
Exhibitors must be fully cleared out of the Gatlin Ballroom BC by 5:00 PM.
The End of Collections As We Know It...Preparing For The Inevitable
1:30 PM - 2:20 PM
Many of the consumers you connect with want to, and are capable of, managing their way out of debt. They don't like to be contacted every day with the same question: Can you pay? What they want and need are financial management tools that help them improve their situation and some time to get it done. This session will help you discover the tools that will benefit the consumers you are collecting from, enhance your collections AND significantly reduce your expenses. Especially in today's labor market, you'll want to make sure you're using artificial intelligence where you can!
The FCRA is Back! From Reasonable Investigations to Policies and Procedures
1:30 PM - 2:20 PM
The FCRA is Back - from Reasonable Investigations to Policies and Procedures - How to Avoid the Consumer Credit Reporting Litigation Traps
This session will show attendees how to avoid severe litigation traps raised in consumer FCRA litigation—"reasonable investigations" and an agency's policies and procedures can create dangerous minefields. Learn how to avoid the landmines under the FCRA for failing to reasonably investigate disputes, the problems that improper FCRA policies/procedures can create, and the tools needed to help agencies navigate the dangerous waters of an FCRA suit.
The First 60 Days - Setting Them Up For Success
1:30 PM - 2:20 PM
There has been a lot of talk recently about the Great Resignation, employee retention, and how to combat this with better employee engagement and development. Your new hire's experience in the first 30-60 days is a vital timeframe that we must get right if we want them to help us grow our business. It does not matter if your agency is in person, remote, or hybrid because the main principles of what to do are the same. In this session, you will hear from two longtime collection training experts who have the keys to set your staff up for success as soon as they join your agency.
This session will start from the beginning with tips on getting candidates in your door. From there, we will walk through some great onboarding best practices, how to train new employees and what to focus on, continuous development techniques, and how to prepare them for long-term growth and real-world success.
In our ever-evolving world and industry, it is vital we are open to and prepared for constant change. With that in mind, we will also discuss specific tools, technology, techniques, and software that help achieve all of these goals.
[Legal Education - Members Only] State Attorney General Civil Investigative Demands
1:30 PM - 2:30 PM
The CFPB is not the only regulator the ARM industry has to worry about. At the state level, State Attorneys General continue to actively pursue investigation and enforcement against the industry, including issuing Civil Investigative Demands (CIDs). Effectively addressing these CIDs is critical to staying under the State AG's radar or, if necessary, to mitigating any penalties that the State AG may decide to impose. This presentation will cover the basics of effectively addressing State AG CIDs, from the viewpoint of a seasoned MAP Attorney experienced in representing ARM Industry clients in such matters (including a recent matter from which a group of clients received assistance from the ACA Industry Advancement Fund).
Legal Education Sessions are Sponsored by:
Don’t Jump Over a Dollar to Save a Dime
2:50 PM - 3:40 PM
You hear it all the time, “the fear of loss is greater than the allure of gain”. That’s because it’s human nature and it is difficult to overcome without practice and determination.
The hardest part of knowing when to target gain in the face of potential loss comes down to the work that goes into objective analyses like return on investment, efficiency gains or productivity hikes as well as subjective analyses like work-life balance, workplace harmony, or just good old fashioned love of what you do every day.
Spend an hour identifying examples of inefficient processes in agencies and departments that are good candidates for technological intervention. There is never a perfect time for technology investment, much less the migration to new software, but what current technology is offering can disrupt your most manual processes, it’s here today! Come learn how to prioritize your best opportunities to save money, increase revenue and alleviate the staff of responsibilities they dislike performing.
There will be active participation opportunities (don’t worry, you won’t be asked to sing), lots of humor, and cookies. But no promises on the cookies.
Learning Objectives
1. Identify manual tasks ripe for automation
2. Learn how to perform ROI (return on investment) analyses effectively
3. Understand the real cost of redundant human activities
4. Hear how and when to make the decision for a technology investment
5. Learn how to get your entire team on board and manage the change
Third-Party Collectors: You Are Cleared to Text, What Could Go Wrong?
2:50 PM - 3:40 PM
The CFPB has cleared you to text; now, what should we focus on? Let's talk about updating your third-party risk management plan, business continuity plan, processes, and key performance indicators. Having these policies in place is the next step to a successful texting program. The third-party debt collection industry has been challenged by carriers refusing to do business, vendors abandoning service, and rules and laws that seem to conflict with each other.
Not sure how to navigate these barriers? Our panel of experts will explain how to manage a compliant texting program from the inside out, including external hurdles and internal alignment.
[Legal Education - Members Only] Comprehensive Risk Management in the Age of Regulation F
2:50 PM - 3:50 PM
The CFPB's Debt Collection rule has had far-reaching implications for the debt collection industry and others. This session will explore the impact of Regulation F on debt collectors, and present strategies that debt collectors can use to manage compliance risk and prepare for regulatory and private plaintiff scrutiny in light of the new rule. The session will focus on the importance of a strong risk and enterprise-wide compliance management system with cross-functionality.
Legal Education Sessions are Sponsored by:
President's Closing Celebration (Tickets Required)
6:00 PM - 9:30 PM
Join us for an evening in celebrating in-coming President Courtney Reynaud, emceed by Past President Harry Strausser, III. The night will begin with a reception and three-course dinner, installation of officers, Courtney's vision for her year as president and more. We'll close out convention entertainment with dueling pianos. Cash bar will be available. Dress Code: Business Casual, Jeans Acceptable.
Click each date above to expand the agenda and see full details including session titles, session descriptions and speakers.
PDUs:
Attending the convention gives you 6 Professional Development Units towards ACA’s Designations.
CLEs:
Up to 7 CLE credits are available for the convention. ACA will apply for CLE credits for all states requested by attendees. Requests must be submitted by June 17, 2022. Please note that approval from each state is not guaranteed, and legal education sessions are for ACA members only.
The Innovation Stage provides a platform for exhibitors and sponsors to deliver 15-minute presentations in the Expo Hall on new technology or solutions that advance the credit, collections, and accounts receivables industries. This format allows attendees to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
The Innovation Stage provides a platform for exhibitors and sponsors to deliver 15-minute presentations in the Expo Hall on new technology or solutions that advance the credit, collections, and accounts receivables industries. This format allows attendees to hear about these solutions without having to miss breakout sessions. All Innovation Stage sessions are included in the schedule and are indicated with “[Innovation Stage]” at the start of the session title.
Sponsors
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Sponsored items or custom packages available to meet you where you are. Email us at [email protected] with questions and for more information.

Provana
Wi-Fi Sponsor
Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com.
801 Warrenville Road, Suite 250
Lisle, IL 60532
630-442-7912

VoApps DirectDrop Voicemail
Lanyards Sponsor
VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. This creates the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in two business days.
5725 Buford Hwy NE
Atlanta, GA 30340
561-339-7778

Observe.AI
Wednesday Keynote Speaker Sponsor
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.
595 Market St Ste 1130
San Francisco, CA 94105
(628) 268-5683

Balto
Friday Keynote Speaker Sponsor
Awards Breakfast Sponsor
Friday Morning Break Sponsor
Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.
1227 Washington Avenue, Suite 200
Saint Louis, MO 63103
(855) 462-2586

QBE
Attendee Welcome Gift Sponsor
As one of the largest Insurance carriers in the word, QBE focuses on commercial insurance for industries with complex and unique exposures, including E&O, commercial crime coverage and claims services. In partnership with CIA and AON, QBE’s Programs Unit has demonstrated a long-term commitment to our program through a significant investment of resources.
55 Water St Fl 20
New York, NY 10041-0037
(212) 805-9831

TEC Services Group, Inc.
Signage Sponsor
TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.
5926 Palmer Blvd
Sarasota, FL 34232
(941) 375-0300

Genesys
Women in Collections Reception Sponsor
Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world.
2001 Junipero Serra Blvd
Daly City, ca 94014
408-230-1930

LexisNexis Risk Solutions
Registration Sponsor
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations.
1000 Alderman Dr
Alpharetta, GA 30005-4101
(317) 903-7105
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Innovis
Ice Cream Break Sponsor
Innovis provides industry leading fraud prevention tools and credit attributes. Our collection solutions consistently outperform competitors in head-to-head test at collection agencies, skip specialists, return mail processors, and collection departments of major lenders.
250 E Broad St
Columbus, OH 43215-3708
(614) 222-5318

BillingTree, a REPAY Company
ACPAC Event Bar Sponsor
BillingTree is the proven payments technology company in the ARM space, offering a variety of payment channels to boost the customer experience. With the most robust payment technologies in the industry and fanatical customer support, BillingTree provides integrated payment platforms so you get paid more quickly and minimize complexity.
8800 E Raintree Dr Ste 210
Scottsdale, AZ 85260-3963
877-424-5587

Connect International, LLC
Attendee Bags Sponsor
Connect is a Nearshore outsourcing company, operations are located in Central America. Experts in Commercial and Consumer Collections. Why outsource with us? Focus on core tasks, increase profits, maintain operational control, staffing flexibility, dedicated teams, bi-lingual agents, plus many other benefits.
667 Central St
Highland Park, IL 60035
321-419-8684

C&R Software
Attendee Know Before You Go Email Sponsor
C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution.
4035 Ridge Top Rd
Fairfax, VA 22030-7424
(571) 385-6222

InterProse
Thursday Lunch in Expo Hall Sponsor
InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.
201 NE Park Plaza Dr
Vancouver, WA 98684
844-224-1135

Payscout
Legal Education Sessions Sponsor
Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.
5900 Sepulveda Blvd, Suite 360
Sherman Oaks, CA 91411
(888) 689-6088

Balch & Bingham LLP
Pocket Agenda Sponsor
Balch & Bingham is a corporate law firm recognized nationally for its genuine dedication to its clients, forward-thinking approach and ability to anticipate what is on the horizon. Since 1922, the firm has earned the respect and loyalty of clients by providing counsel in highly regulated industries. Balch’s Consumer Finance Litigation Practice includes attorneys who have handled hundreds of individual lawsuits and class actions under a wide array of consumer laws with experience which includes serving as lead national counsel on multiple issues for debt buyers to guiding businesses through their first consumer finance dispute. For additional information, please visit www.balch.com
1901 6th Ave N Ste 1500
Birmingham, AL 35203-4642
(205) 448-5465

RevSpring, Inc.
Notepads Sponsor
Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options.
4640 Cummings Park Dr
Anitoch, TN 37013
866-676-2739

Beam Software
Name Badge Sponsor
DEBT BUYERS: What would it mean if you could: see an agency remittance before it was made, see agency payments & postdates in your system in real-time, or run liquidation reports to see projections weeks or months in advance? AGENCIES: How do you: ensure remote collection staff are working effectively, view agent desktops in real-time to audit activity, and whitelist IP addresses to protect unauthorized access to consumer data? With BEAM, it’s easy! Visit us today at beamsoftware.com.
4081 Lakewood Ranch Boulevard, Suite 100
Sarasota, FL 34240
(866) 620-3445

EFT Network, Inc.
ACPAC Event Transportation Sponsor
EFT Network’s products and services are highly scalable and adaptable within all business environments via our secure state-of-the-art, web hosted software network. No matter what your business, EFT Network can custom tailor a payment solution to meet your specific needs so you can benefit from electronic payment technologies. We fully integrated and enhanced the functionality of our products and services to specifically meet the needs of the Merchants in different markets, Banks, Financial Institutions, Collection Agencies, Property Management Companies, Government Agencies, and Municipalities, and More.
245 Saw Mill River Rd Ste 105
Hawthorne, NY 10532-1527
(914) 747-3222

Maurice Wutscher LLP
Thursday Main Stage Sponsor
Proven leaders in more states and more areas of consumer financial services law. Regulation of debt collection, privacy, licensing, bankruptcy, state and federal compliance, AG and regulatory actions. Class action defense litigation. A team of skilled and seasoned attorneys with decades of experience representing the broader consumer financial services industry.
5851 Legacy Circle Ste 600
Plano, TX 75024
(512) 949-5914

Collectors Insurance Agency, Inc.
Welcome Reception Co-Sponsor
Collectors Insurance Agency, a subsidiary of ACA International, is nationally licensed with tenured insurance, surety and licensing professionals that specialize in the complex needs unique to the collection industry. This expertise, combined with the dedication of our world-class partners, enables us to provide exceptional service to every valued member.
3200 Courthouse Ln
Eagan, MN 55121-1585
(612) 926-6547

Equifax
First Timers & New Members Reception Sponsor
As a global data, analytics, and technology company, Equifax plays an essential role in the economy by helping companies in diverse industries make critical decisions with greater confidence. Leveraging The Work Number® database, Equifax delivers cost-effective employment data and technology solutions that deliver insights to help verifiers make more informed decisions in less time, including prioritizing their portfolio to achieve optimal ROI. With 136 million active employment records from 2.5 million employers, we’ve helped create a more streamlined process and offer many ways to get the data you need – whether you need to retrieve a single verification or a batch of thousands.
11432 Lackland Rd
Saint Louis, MO 63146-3516
(314) 684-2987

Prodigal Technologies
Young Professionals Reception Sponsor
Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.
640 W California Ave Ste 210
Sunnyvale, CA 94086-3624
(650) 802-7795

CompuMail, Inc.
CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries.
4057 Port Chicago Hwy Ste 300
Concord, CA 94520-1160
888-689-7001

Solutions By Text
TEXT MESSAGING SPONSOR
Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
800-979-1212

AXIS
Welcome Reception Co-Sponsor
AXIS Capital, through its insurance subsidiaries, is a leading provider of specialty lines insurance and reinsurance globally. Coverage is backed by the financial strength and solid claims-paying ability of the AXIS insurance companies. AXIS is a proud partner of Collectors Insurance Agency providing Cyber liability insurance to the debt collection industry.
11680 Great Oaks Way Suite 500
Alpharetta, GA 30022
(678) 746-9400

Aon
Welcome Reception Co-Sponsor
We are driven to empower economic and human possibility for clients, colleagues and communities around the world.We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
5600 W 83rd St Ste 1100
Minneapolis, MN 55437-1062
(952) 807-0641

CT Corporation
Welcome Reception Co-Sponsor
Wherever and however you do business, CT Corporation acts as an extension of your business and helps you stay compliant. Over the last 125 years, our relentless drive to get it right—the first time, every time—has made CT the trusted, global leader in legal compliance solutions. CT offers customized expertise and comprehensive solutions regarding everything from business formations to required registered agent representation, payroll registration, and ongoing business filings.
28 Liberty Street
Albany, NY 10005
855-717-6648

CDS Software
Thursday Morning Break Sponsor
CDS Software has been an innovator in the accounts receivable management industry for over 35 years. It’s flagship CollectOne is an award-winning, single source debt collection solution.
2225 1st St Ste 102
Simi Valley, CA 93065-1983
(888) 816-3333
Exhibitors
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Join us in Orlando as an exhibitor! Email us at [email protected] with questions and for more information.
Download the Convention prospectus here.
Are you a registered exhibitor? Find the Exhibitor Service Center here for onsite planning needs.
AARC-360
8000 Avalon Blvd Ste 100
Alpharetta, GA 30009-2469
(866) 576-4414
Website
ACA Central
3200 Courthouse Ln
Eagan, MN 55121-1585
(952) 926-6547
Website
Accelerated Data Systems, Inc.
5295 Dtc Pkwy
Greenwood Village, CO 80111-2752
(303) 706-1101
Website
Alvaria
5 Technology Park Dr
Westford, MA 01886-3171
1-877-265-0063
Website
Aon Risk Services Central, Inc.
5600 W 83rd St Ste 1100
Minneapolis, MN 55437-1062
(952) 807-0641
Website
Applied Innovation, Inc.
93 Eastmont Ave Ste112
East Wenatchee, WA 98802-5305
800-589-5651
Website
Balto
1227 Washington Avenue, Suite 200
Saint Louis, MO 63103
(855) 462-2586
Website
BillingTree, a REPAY Company
8800 E Raintree Dr Ste 210
Scottsdale, AZ 85260-3963
877-424-5587
Website
C&R Software
4035 Ridge Top Rd
Fairfax, VA 22030-7424
(571) 385-6222
Website
Call Center Services International (CCSI)
5405 Morehouse Drive, Suite 310
San Diego, CA 92121
+1 (877) 399-3419
Website
CastleWise Insurance Group
841 Prudential Drive
Jacksonville, FL 32207
(904) 717-1616
Website
Clerkie
619 7th St
San Francisco, CA 94103-4910
Website
Collaborationroom.AI
3813 212th Ave SE
Sammamish, WA 98075-6265
1-877-855-0802
Website
Collect! Credit & Debt Collection Software
15640 NE Fourth Plain Blvd
Vancouver, WA 98682
(250) 391-0466
Website
Collectors Insurance Agency, Inc.
3200 Courthouse Ln
Eagan, MN 55121-1585
(612) 926-6547
CompuMail, Inc.
4057 Port Chicago Hwy Ste 300
Concord, CA 94520-1160
888-689-7001
Website
Comtronic Systems, LLC
110 E 2nd St
Cle Elum, WA 98922-1121
(509) 573-4300
Website
Cornerstone Support, LLC
9755 Dogwood Road
Roswell, GA 30075
(770) 587-4595
Website
CSS IMPACT!
5950 Canoga Ave Ste 120
Woodland Hills, CA 91367-5035
818-593-4838
Website
CT Corporation
28 Liberty Street
Albany, NY 10005
(518) 451-8023
Website
DAKCS
529 25th Street Ste 200
Ogden, UT 84401-6889
(800) 873-2527
Website
Debt$Net Collection Software
4110 Kitsap Way Ste 101
Bremerton, WA 98312
800-552-8397
Website
DialConnection, LLC
309 Fellowship Rd
Mount Laurel, NJ 08054-1234
(856) 336-6120
Website
EFT Network, Inc.
245 Saw Mill River Rd Ste 105
Hawthorne, NY 10532-1527
(914) 747-3222
Website
Enformion
1915 21st St
Sacramento, CA 95811-6813
(855) 281-3915
Website
Epicenter Technologies
Salasar Business Park, Near D-Mart
Mumbai, 401101
+1 (855) 884-7592
Website
EXL Service
320 Park Ave 29th Flr
New York, NY 10022
(212) 277-7100
Website
ExpertSource Global Services
Deekay Tech Park, Unit 102, 201 & 202
Navi Mumbai, India 400705
(347) 899-4255
Website
ezPay365
7749 Tartan Fields Dr
Dublin, OH 43017-8772
(614) 738-4900
Website
Finvi
1150 W Kilgore Ave
Muncie, IN 47305-1588
(765) 751-7000
Website
FocusOne
13200 N Haggarty Rd
Plymouth, MI 48170
(313) 624-3360
Website
Genesys
2001 Junipero Serra Blvd
Daly City, ca 94014
408-230-1930
Website
IDI
2650 N Military Trl Ste 300
Boca Raton, FL 33431-6345
(561) 757-4000
Website
Innovis
250 E Broad St
Columbus, OH 43215-3708
(614) 222-5318
Website
Intelligent Contacts, Inc
5345 Towne Square Dr, Suite 130
Plano, TX 75024-4242
972-784-5600
Website
International Association of Commercial Collectors, Inc.
3200 Courthouse Ln
Eagan, MN 55121-1585
Website
InterProse
201 NE Park Plaza Dr
Vancouver, WA 98684
844-224-1135
Website
LexisNexis Risk Solutions
1000 Alderman Dr
Alpharetta, GA 30005-4101
(317) 903-7105
Website
LiveVox, Inc.
655 Montgomery St Ste 1000
San Francisco, CA 94111-2629
415-671-6000
Website
LocateSmarter
1309 Technology Parkway
Cedar Falls, IA 50613
(319) 292-1490
Website
Multiple Financial Solutions
Nobel Biz
1507 Carey Ave Ste 4
Cheyenne, WY 82001-4484
(866) 776-6235
Website
Nordis Technologies
4401 NW 124th Ave
Coral Springs, FL 33065-7636
(954) 323-5500
Website
Number Sentry
3470 McClure Bridge Rd #2231
Duluth, AL 30096-9998
(678) 915-2501
Website
Nuvei
1100 Boulevard Rene-Levesque West, #900
Montreal, Quebec H3B 4N4
514-313-1190
Website
Observe.AI
595 Market St Ste 1130
San Francisco, CA 94105
(628) 268-5683
Website
Palinode
101 Westpark Dr
Brentwood, TN 37027
(615) 905-0141
Website
Pay N Seconds
240 Glenis Dr
Murfreesboro, TN 37129-5158
800-353-9130
Website
Paymentus
13024 Ballantyne Corporate Pl Ste 450
Charlotte, NC 28277-2113
678-689-3467
Website
Payscout
5900 Sepulveda Blvd, Suite 360
Sherman Oaks, CA 91411
(888) 689-6088
Website
Peak Revenue Learning
1805 Clemson Rd #292414
Columbia, SC 29229-0041
(803) 521-0030
Website
Prodigal Technologies
655 Castro St Ste. 2
Mountain View, CA 94041
(650) 802-7795
Website
Provana
801 Warrenville Road, Suite 250
Lisle, IL 60532
630-442-7912
Website
QBE
55 Water St Fl 20
New York, NY 10041-0037
(212) 805-9831
Website
Quantrax Corporation, Inc.
4300 Montgomery Ave Ste 105
Bethesda, MD 20814-4442
(301) 657-2084
Website
Receivables Management Association International
1050 Fulton Ave Ste 120
Sacramento, CA 95825-4299
(916) 482-2462
Website
Renkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
Website
RevSpring, Inc.
4640 Cummings Park Dr
Anitoch, TN 37013
866-676-2739
Website
RNN Group
101 Marietta St NW Ste 3305
Atlanta, GA 30303-2730
(866) 466-5996
Website
Sedric AI
Bet Alpha 19
Tel Aviv, 6721919
0545333032
Website
Simplicated, Inc.
1025 Technology Pkwy Ste J
Cedar Falls, IA 50613-6995
(972) 371-0241
Website
SKIT.AI
135 Madison Ave Fl 6
New York, NY 10016-6742
+919986660772
Website
SndRight
4141 Butterfield Rd
Cedar Falls, IA 50613
(319) 290-4777
Website
Solutions By Text
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
800-979-1212
Website
TCN, Inc.
162 N 400 E B200
Saint George, UT 84770
(866) 745-1900
Website
TEC Services Group, Inc.
5926 Palmer Blvd
Sarasota, FL 34232
(941) 375-0300
Website
Telrock Systems
3625 Brookside Pkwy Ste 350
Alpharetta, GA 30022-3765
(678) 451-9975
Website
Text Request
417 Market Street
Chattanooga, TN 37402-1248
(423) 817-1247
Website
The Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
Website
TPx/ABC
303 Colorado St Ste 2075
Austin, TX 78701
612-439-1836
Website
VoApps DirectDrop Voicemail
5725 Buford Hwy NE
Atlanta, GA 30340
561-339-7778
Website
WebRecon LLC
2025 E Beltline Ave SE Ste 105
Grand Rapids, MI 49546-7673
(616) 682-5327
Website
Zenarate
3600 West Bayshore Road
Palo Alto, CA 94303
(970) 214-7072
Website
Hotel
Rosen Shingle Creek
ACA looks forward to welcoming you to the Rosen Shingle Creek in Orlando, Florida. With a prime location on Universal Boulevard just 10 minutes from Orlando International Airport and within 20 minutes of major Orlando attractions, this hotel has it all.
ACA’s room rate deadline has passed. We have a few rooms that have become available. Email Mary Thao, Director of Meetings & Events, at [email protected] to check availability or call the hotel direct at (407) 996-6338.
More Hotel Options
ACA does NOT have room blocks at these locations. Please contact each hotel directly or visit their websites to book.
Hilton Orlando (1.4 miles)
6001 Destination Parkway, Orlando, FL 32819
Hyatt Regency Orlando (2.2 miles)
9801 International Drive, Orlando, FL 32819
Rosen Shingle Creek Room Reservations
Rosen Shingle Creek
9939 Universal Blvd
Orlando, FL 32819
Rate Information
Room Rate Cut-Off: Friday, June 24, 2022
Room Rate: $209 Run of House plus state/local taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Check-In Time: 3:00 PM
Check-Out Time: 11:00 AM
Subject to change.
Beware of Unknown Housing Services
No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
Orlando International Airport (MCO) is located 12.2 miles from the Rosen Shingle Creek. In addition to car rental and taxi, ground transportation options to/from MCO include Lyft and Uber.
ACPAC Throwdown at Stumpy’s Hatchet House
$225 Per Person
Limited to 250 people.
Blueprint Quality Management System Workshop [Pre-Convention]
$449 Members, $549 Nonmembers
Meal Tickets for Non-Industry Guests
$449 Members, $549 Nonmembers
Full registrations include:
- All convention Main Stage and breakout sessions. Note Legal Education Sessions are for ACA members only.
- Full Meal Package: Welcome Reception, two breakfasts, two lunches, two AM breaks, one PM break and President’s Closing Celebration
- Access to Expo 2022
- First Timers, Young Professionals and Women in Collections Receptions.
Special Events, Pre- Convention Workshops and Spouse/Guest Tickets (for non-industry guests) are not included and can be purchased.
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.
You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
IN-PERSON REGISTRATIONS: A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than June 17, 2022. No refunds will be granted on or after June 18, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
LIVESTREAM REGISTRATIONS: A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than July 15, 2022. No refunds will be granted on or after June 16, 2022,
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
Click for sample fillable letter.
If you need help convincing your manager to send you to ACA’s convention, we’ve prepared this template letter that you can personalize to help you make your case for attending. Use this fillable form as-is or feel free to copy this content into an email or Word document and adjust as it fits your scenario. We hope to see you at convention!
COVID-19 Safety Protocols
Updated May 10, 2022
A safe and comfortable experience at ACA International’s (“ACA”) 2022 Annual Convention and Expo (“Event”) is a top priority for ACA as we plan for your arrival at the Rosen Shingle Creek Orlando (“Hotel”). We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Orlando, Orange County, Florida Department of Health and the CDC, including those stated here and onsite at the event. ACA and Venues reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
Rosen’s Total Commitment: Rosen Hotels & Resorts is committed to keeping our guests and associates safe. We continue to monitor and follow guidelines set by all health authority organizations and government entities. While we continue to seek professional guidance, we have already updated some of our daily procedures to help maintain a safe environment. We are Global Biorisk Advisory Council (GBAC) accredited and also partner with ECOLAB to utilize their expertise and catalog of fast-acting, EPA-registered products to maintain our heightened cleaning standards. Learn more.
ACA – On-site COVID-19 Safety
Masks
- Mask protocol will follow CDC
- Please bring your own masks. ACA will have disposable masks available if you need them.
- Hand sanitizer will be available the meeting space.
PARTICIPANTS – Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Travel Guidance before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during Fall Forum, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country
Visit Orlando has provided us with a list of discounts available to attendees. Check them out the deals!