Upcoming Events
In-Person and Online ACA Events, as well as Other Industry Events
We have something for everyone, whether you want to attend an in-person session, provide online learning opportunities to your staff, or connect with other industry professionals.
Join us in a conversation around using Quality Assurance feedback to develop your collectors’ talent and skill on the phone!
More Info
Join us in a conversation around using Quality Assurance feedback to develop your collectors’ talent and skill on the phone!
More information coming soon.
More Info
More information coming soon.
More Info
Dive into the ultimate conference adventure! Join Adam parks and Katalina Dawson for a variety of tips—pre, during, and post-conference—to squeeze every drop of awesomeness out any event.
More Info
Are you ready to get the most from attending the ACA Annual Conference next month?!? In this session two marketing professionals with decades of receivables experience talk about the things they do to optimize the value of their attendance at conferences. Optimizing the value of a conference is an artform. Whether you are a first time attendee or have been attending the same show for decades, there are opportunities to improve, modernize and get the most out of your in-person experiences. This session is valuable to attendees, exhibitors and sponsors.
More Info
Meets M-T-W 11:00-12:30 pm Central Time. Different than our other designations for individuals, Blueprint® is ACA's company certification program. Attend to learn the features and requirements of the program.
ABOUT THIS COURSE:
Different than our other designations for individuals, Blueprint® is ACA's company certification program. Earn a Blueprint® Quality Management System certification to form a foundation for RFPs (“Requests for Proposals”), licensing, regulators, and industry certifications. Create efficiency and consistency for staff and clients, develop accountability to higher standards, and make continuous improvements across all practices.
Write it. Do it. Check it. Improve it. Blueprint® is an extensive risk assessment and documentation program with a third-party audit. It begins with this Foundational Training Workshop, an overview of the process requirements. ACA members may attend the foundational training at any time to learn about the program. No commitment is required at that time.
Once a company decides to pursue certification, a specific set of required documents are submitted, a fee for review/audit is assessed, and a renewal cycle must be adhered to. Blueprint® members have lots of support from ACA! Regular events like live open chats and targeted Hot Topics are offered to help you understand each required element in the program.
ACA EDUCATION CREDIT INFORMATION:
- Recommended pre-requisite(s): none
- Time to complete: 4.5 hours
- ACA Professional Development Unit (PDU) points: 4.5
- Required for the following ACA Designations: Blueprint® Company Certification
More Info
Exclusive for ACA members! Become an ACA Trainer Specialist (TS) and receive ACA's official Essentials training kit for onboarding, retraining, and preparing your team for the Professional Collection Specialist (PCS) exam.
Session 1: Principles of adult learning, training techniques, and Trainer Specialist designation responsibilities.
Session 2: Train-the-trainer on FDCPA Essentials for the ARM Industry ("FDCPA Essentials")
Session 3: Train-the-trainer on Essential Collection Skills and Techniques ("ECST")