Washburn brings 20 years of experience in the collection industry to the role.
02/16/2023 10:50 A.M.
1 minute read
Coast Professional, Inc., an ACA International member company based in New York, recently announced the promotion of William Washburn to vice president of operations.
In his new position, Washburn will be responsible for managing Coast’s collection departments across all locations and overseeing operational activities of the company in accordance with company policies, goals, and objectives.
Washburn is an experienced leader who will manage the operations of the company’s large collection contracts, including achieving performance targets, identifying areas for process improvement and team performance. He will oversee approximately 200 operational staff and five directors.
“Bill is a solution-oriented, ambitious leader with a strong work ethic. His drive to succeed is second to none,” said Jonathan Prince, CEO at Coast. “Bill has proven his ability to manage top-performing, compliant teams, while building strong bonds with staff and clients, and effectively adapting to change. Over his six years with the company, Bill has become an integral member of our executive team. Congratulations, Bill, on this outstanding accomplishment.”
Washburn has worked in the collection industry for 20 years, beginning his career in 2003 as a collector. He quickly demonstrated leadership qualities and was promoted several times, eventually becoming a senior collections manager. Washburn joined Coast in 2017 as the manager of operations and advanced to senior director of operations in 2020.
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