Your Favorite Collector Magazine Articles of 2020

The most-read articles of this year feature insights on coping with the COVID-19 pandemic, tips to address current compliance challenges, what the 2020 election meant for the ARM industry and more.

12/22/2020 12:00 PM

NewsCollector Magazine
Your Favorite Collector Magazine Articles of 2020

We dug into our online analytics to come up with the top 10 most popular Collector magazine articles among readers throughout 2020. This year, our readers flocked to stories about how to adapt to market conditions created by the COVID-19 pandemic and compliance challenges related to out-of-statute debt and convenience fees. When it came to new ideas for collection strategies, the most popular articles included how to make the most of tax season and what to do when a consumer’s spouse answers the phone.

Enjoy the top stories of the year:

Number 10: “Shaping Your Response”

Using digital communications and sophisticated workout specialists, lenders and their accounts receivable management partners continue to adapt to consumer needs as the COVID-19 crisis evolves. By Jeff Bernstein, September 2020.

Number 9: “A Change of Heart, in Writing

How the 3rd Circuit ended a circuit split over disputes under the FDCPA, finding that Section 1592(a)(3) doesn’t require them to be written. By Laura Dadd, July 2020.

Number 8: “Shifting Direction”

We were anticipating a disruption, but not one that looked like this. Here’s how ACA International members are adapting to the complexity of our new world—and positioning their companies to succeed in the future. By Anne Rosso May, June 2020.

Number 7: “The Inconvenience of Convenience Fees”

Fees can offset the administrative costs of debt collection, but they can also expose your company to potential liability. Proceed with caution. By David Anthony and Jonathan Floyd, August 2020.

Number 6: “Mapping the California Consumer Privacy Act”

What you need to know about the CCPA when evaluating your data privacy policies and procedures in the coming months. By Katy Zillmer, April 2020.

Number 5: “Election Watch 2020”

This is a strange election year. Here’s what we’re seeing right now. By Patrick Russell, October 2020.

Number 4: “California's Consumer Privacy Act: Who, Me?

How to determine if you need to comply with the CCPA. (Better late than never!) By Anne Rosso May, October 2020.

Number 3: “It's About Time”

We’re seeing new dangers in the collection of out-of-statute debt. Here’s how to minimize your exposure. By Dennis Barton III, April 2020.

Number 2: “Taking on Tax Time”

Strategies to help you help consumers pay down debt during tax season, including scripting ideas and tech tools. By Tim Dressen, February 2020.

Number 1: “Right-Party Contacts: Are Spouses Included?”

How to proceed when a consumer’s spouse is on the line. By Angela Czerlanis, February 2020.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Your Favorite Collector Magazine Articles of 2020

We dug into our online analytics to come up with the top 10 most popular Collector magazine articles among readers throughout 2020. This year, our readers flocked to stories about how to adapt to market conditions created by the COVID-19 pandemic and compliance challenges related to out-of-statute debt and convenience fees. When it came to new ideas for collection strategies, the most popular articles included how to make the most of tax season and what to do when a consumer’s spouse answers the phone.

Enjoy the top stories of the year:

Number 10: “Shaping Your Response”

Using digital communications and sophisticated workout specialists, lenders and their accounts receivable management partners continue to adapt to consumer needs as the COVID-19 crisis evolves. By Jeff Bernstein, September 2020.

Number 9: “A Change of Heart, in Writing

How the 3rd Circuit ended a circuit split over disputes under the FDCPA, finding that Section 1592(a)(3) doesn’t require them to be written. By Laura Dadd, July 2020.

Number 8: “Shifting Direction”

We were anticipating a disruption, but not one that looked like this. Here’s how ACA International members are adapting to the complexity of our new world—and positioning their companies to succeed in the future. By Anne Rosso May, June 2020.

Number 7: “The Inconvenience of Convenience Fees”

Fees can offset the administrative costs of debt collection, but they can also expose your company to potential liability. Proceed with caution. By David Anthony and Jonathan Floyd, August 2020.

Number 6: “Mapping the California Consumer Privacy Act”

What you need to know about the CCPA when evaluating your data privacy policies and procedures in the coming months. By Katy Zillmer, April 2020.

Number 5: “Election Watch 2020”

This is a strange election year. Here’s what we’re seeing right now. By Patrick Russell, October 2020.

Number 4: “California's Consumer Privacy Act: Who, Me?

How to determine if you need to comply with the CCPA. (Better late than never!) By Anne Rosso May, October 2020.

Number 3: “It's About Time”

We’re seeing new dangers in the collection of out-of-statute debt. Here’s how to minimize your exposure. By Dennis Barton III, April 2020.

Number 2: “Taking on Tax Time”

Strategies to help you help consumers pay down debt during tax season, including scripting ideas and tech tools. By Tim Dressen, February 2020.

Number 1: “Right-Party Contacts: Are Spouses Included?”

How to proceed when a consumer’s spouse is on the line. By Angela Czerlanis, February 2020.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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