Ward is the ACA International member company’s new director of business development.
9/30/2020 8:00
Matrix Imaging Solutions recently welcomed Vanessa Lewis Ward as the company’s new director of business development for the financial services and accounts receivable management (ARM) industry.
Ward brings extensive experience in sales, customer service and project management to Matrix, an ACA International member company in Sanborn, New York. She has over 16 years of sales experience within the ARM industry, and has managed complex collections, consumer finance, medical and utility client communication programs.
Previously, Ward spent almost 20 years helping a direct and transactional mail company. After four years as a client services account manager, where she micro–managed the daily processes of several client accounts, she was promoted to an account executive sales position. She soon became their top producing sales team member and maintained that position for many years. Due to her strength in cultivating long-term, valuable client relationships, Ward was asked to spend the last year and a half within a newly formed top tier client services role. Her responsibilities included managing complex data and production deliverables, overseeing new project implementation and strengthening relationships with many of the company’s cornerstone clients.
Prior to the most recent span of her career, Ward acquired an additional 10 years of customer service and office management experience. She also had a brief but educational stint with a compliance monitoring company focused on bankruptcy, deceased, Servicemembers Civil Relief Act and litigious consumer scrubs that serviced the ARM industry.
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