Learning Opportunities

How to help employees adopt a growth mindset and embrace continuous education.

8/19/2019 11:00 AM

NewsCollector Magazine
Learning Opportunities

In this month’s Creative Solutions column in Collector magazine, Ronna Denny, senior vice president of legal for CollectionCenter Inc., covers tips for management to review mistakes with employees and explains how to develop an education plan for all parties to learn on a regular basis.

“Many of us have grand ideas of what ongoing education should look like. However, are we able to accomplish that education plan or does it routinely end up on the back burner due to what we, as management, identify as more pressing, more important issues?

This can certainly create a challenge. When education falls as a priority for us, employees notice, and it falls as a priority for them as well. An additional challenge may arise when the employee says, “I have too much to do” and feels they can’t possibly take time away from their daily duties to learn something new.

If learning is not considered a continuous routine in your company’s culture, employees are bound to feel intimidated by it. That’s why it’s important to deliver learning opportunities to employees more frequently. This could include on-site training run by the employees themselves, especially if said employee is an “expert” in their pieceof the process. Other ideas include duty shadowing, offering online training portals and adding an education section to each of your departmental meetings.

Talk with your employees about what learning opportunities they would like to experience and emphasize how learning can lead to career progression. Consider asking each of your employees to map out a career plan that includes the anticipated training they will need to reach their goals.”

Read more on how to approach mistakes and learning opportunities from Denny in the August issue of Collector magazine.

Subscriptions to the Collector magazine digital edition and email notifications for each new issue are available for ACA International members by logging in to ACA International’s website here. Members and nonmembers can also purchase a print subscription. Nonmembers can create a guest profile on ACA’s website to subscribe to available publications.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

Learning Opportunities

In this month’s Creative Solutions column in Collector magazine, Ronna Denny, senior vice president of legal for CollectionCenter Inc., covers tips for management to review mistakes with employees and explains how to develop an education plan for all parties to learn on a regular basis.

“Many of us have grand ideas of what ongoing education should look like. However, are we able to accomplish that education plan or does it routinely end up on the back burner due to what we, as management, identify as more pressing, more important issues?

This can certainly create a challenge. When education falls as a priority for us, employees notice, and it falls as a priority for them as well. An additional challenge may arise when the employee says, “I have too much to do” and feels they can’t possibly take time away from their daily duties to learn something new.

If learning is not considered a continuous routine in your company’s culture, employees are bound to feel intimidated by it. That’s why it’s important to deliver learning opportunities to employees more frequently. This could include on-site training run by the employees themselves, especially if said employee is an “expert” in their pieceof the process. Other ideas include duty shadowing, offering online training portals and adding an education section to each of your departmental meetings.

Talk with your employees about what learning opportunities they would like to experience and emphasize how learning can lead to career progression. Consider asking each of your employees to map out a career plan that includes the anticipated training they will need to reach their goals.”

Read more on how to approach mistakes and learning opportunities from Denny in the August issue of Collector magazine.

Subscriptions to the Collector magazine digital edition and email notifications for each new issue are available for ACA International members by logging in to ACA International’s website here. Members and nonmembers can also purchase a print subscription. Nonmembers can create a guest profile on ACA’s website to subscribe to available publications.


Follow ACA International on Twitter @ACAIntl and @acacollector, Facebook and request to join our LinkedIn group for news and event updates. ACA International members are welcome to submit news items for possible publication to comm@acainternational.org. Visit our publications page for news submission guidelines and subscriptions to ACA Daily, Collector magazine and Pulse.

Advertising is available for companies wishing to promote their products or services. Be sure to visit the ACA Events Calendar on the Education and Training page to view our listing of upcoming CORE Curriculum and Hot Topic seminars featuring critical educational opportunities for your company.


Subscribe to ACA Daily NEWSROOM

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