Committed leader advances at ACA International member company.
3/30/2020 9:00
Karena Holt is taking on a new role after working in operations for several years at ACA International member company Central Research Inc. (CRI) in Lowell, Arkansas.
Holt is the company’s new senior vice president of operations, according to a news release. Holt joined the company in August 2015 as vice president of operations, overseeing the U.S. Department of Education (ED) debt collection contract.
Holt is committed to compliance and ensuring adherence to the contract terms, while also simultaneously guiding the development of the operation staff, according to the news release.
"Karena has done a tremendous job for CRI starting with a handful of employees and growing the ED contract to include multiple offices," said Don Taylor, chief strategy officer. "She is one of the best leaders I have ever had the pleasure to work with and I am confident she will continue to excel in the future."
In her expanded role, Holt will be focused on development of the ED leadership team and implementing the company’s ED contract strategy, according to the news release.