ACA Visionaries and Fall Forum Conferences Build Connections in Chicago

Fall Forum and a new event—Visionaries: ACA Women Leading the Way—are underway this week, bringing together ARM professionals and members for business networking, career empowerment plus health care and legal education.

11/02/2022 1:00 P.M.

4 minute read

ACA International’s return to Chicago for the 2022 Fall Forum kicked off with the Visionaries Conference, an engaging day of business networking with professionals and their allies in the industry, career empowerment and personal growth.

Individuals at every level of an organization participated in sessions led by ACA board members, members of the Women in Collections Resource Committee, ACA staff and members specializing in training Nov. 2 at the Fall Forum and Visionaries headquarters, the Radisson Blue Aqua.

Kelli Krueger, ACA’s director of education, and Katherine O’Brien, senior counsel at Barron & Newburger, started the day with a session to uncover the meaning of “imposter syndrome” and help attendees work through feelings of self-doubt and managing expectations.

They worked through the impact the fear of failure can have and helped attendees identify ideas to build resiliency.

Moving on to the theme of work-life balance, Jennifer Whipple, president of Collection Bureau Services Inc. and an ACA board member, and Mindy Chumbley, owner of Solverity and president of the Washington Collectors Association, led a session on how to create an influence plan to encourage growth for your teams, to support people across varied generations and to use your voice to lead through your values.

The afternoon brought in Beth Conklin, director of organizational training and development at State Collection Service Inc. and Kristen Rowles, vice president of organizational development and training at CBE Companies, for lessons helping attendees enhance their voice to be heard, work on negotiation skills and exude confidence.

Exploring the concept of vulnerability as a measure of courage, Cortney Helfrich, chief personnel officer at Wilber & Associates, P.C., and LaDonna Bohling, director of operations at Contract Callers Inc., worked with the audience to unpack the impact that shame, embarrassment and defensiveness can have on leadership styles and provide tips on values to help trust yourself first and lead a team based on those values.

Concluding the sessions at Visionaries before a networking mixer and mixology class, Dr. Karolyn Rubin, president of TLC Experts LLC and Comply-Sense® LLC and senior education consult for Allstate, presented how her research led to the discovery of her “PB and J” method and how it can help you.

In “The Great Balancing Act: The Power Behind PB and J!” Rubin covered compelling ideas to understand key individual and external environmental factors that influence work-life balance challenges for women.

These include how to:

  • Foster work-life balance at home and work.
  • Feel empowered when navigating through work-life challenges.
  • Apply the “PB and J” method to your daily routine.

Closing out Visionaries, participants joined a fun and interactive session on how to mix drinks and a friendly team competition to develop the signature drink for the Fall Forum Welcome Reception in the Expo Hall.

The engaging, interactive event is planned for growth and to build on the momentum of conversations on work-life balance, building confidence and negotiation skills for all members and to welcome all to participate.

The Visionaries group joined Fall Forum exhibitors, speakers, and attendees in the Expo Hall to kick off the 2022 Fall Forum, scheduled through Nov. 4.

Fall Forum’s main stage features Washington insiders Nadeam Elshami and Brian Wild from Brownstein Hyatt Farber Schreck Nov. 3 as they provide bipartisan and bicameral based predictions about the midterm election.

There are three educational tracks at Fall Forum 2022—something for everyone!

Health Care Track:
Does your organization focus on health care collections? Become more efficient in the health care space with these timely and future-focused sessions.

Legal Education Track:

This track features education created by attorneys, for attorneys. Attendees of this track will be able to earn up to seven CLE credits.

Wild Card Track:
Our most talented and knowledgeable members will share current ARM industry hot topics in this education track.

Wheel of Prosperity Happy Hour

Join in on a round of America’s favorite wheel game while supporting the ACPAC Administrative Fund Nov. 3. This event will be held in-person at the hotel. Tickets are $65 and include hosted bar, snacks and the game. Limited space—buy your ticket today. Thank you to our current sponsors: Applied InnovationConnect International and Martin Lyons Watts Morgan. Register for the ACPAC Administrative Fund event.

Build your network, strengthen your knowledge, identify the best partners for your business and get ready for 2023 during Fall Forum.

Thank you to Visionaries sponsors CCMR3 and Brownstein, Hyatt, Farber Schreck and Fall Forum sponsors: ProvanaMaurice WutscherInterProseBeam SoftwarePayscoutProdigalSkit.aiTEC Services GroupVoApps DirectDrop VoicemailSolutions by TextCompuMail, CWA Merchant Services, Nuvei, and RNN Group.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.




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