QBE’s Raelene Grotts receives special recognition for her dedication while working through a claim for a member company.
8/19/2020 12:30
QBE’s recent claim resolution for ACA International member Carter-Young Inc. shows how the company and Collectors Insurance Agency (CIA) consistently go above and beyond for their clients.
Raelene Grotts, a senior claims technical specialist at QBE, takes this commitment very seriously, prompting Carter-Young President Steve Carter to show his thanks by sending flowers.
“I wanted to express my appreciation for the great service you and your organization provided us,” Carter said in a note to Grotts. “Thanks for having our back!”
QBE is the errors and omissions provider for CIA, a wholly owned subsidiary of ACA.
Dereck Tessmer, sales manager for CIA, said QBE’s work is an example of how CIA’s partners work tirelessly to help ACA members resolve their claims.
“Our members expect great service and Carter-Young’s response is a testament to that,” Tessmer said.
Collectors Insurance Agency provides ACA members exclusive access to world class risk management products and services tailored to each members’ specific needs.
For more information on how the ACA Licensing staff can assist with your licensing needs, please contact us at [email protected] or call (952) 926-6547.