Industry experts will discuss work-from-home strategies in an interactive discussion Wednesday, Oct. 21. Editor’s note: This article is available for members only.
10/19/2020 11:00
On this week’s ACA Huddle, 11 a.m. CDT Wednesday, Oct. 21, Leslie Bender, senior counsel at Clark Hill PLC’s financial services regulatory and compliance group in Washington, D.C., will interview two seasoned operations, quality and client satisfaction management professionals on work-from-home strategies. Bender will talk with Lee Trapp, director at Receivable Solutions Inc. in Columbia, South Carolina, and Jim Beck, COO at MRS BPO LLC in Richmond, Virginia, about how to be successful at working from home without sacrificing compliance, client satisfaction or the consumer's experience.
The ACA Huddle also features a daily update on the current landscape for receivables businesses as both the federal and state governments are discussing or enacting legislation and regulations that will impact the collection activity and business operations of our member agencies. ACA’s advocacy and compliance teams are tracking this activity and will provide members with updates on the current landscape for receivables businesses. Join the ACA Huddle each week to stay up to date on the rules of the game.
The ACA Huddle is a members-only event, and a one-time Zoom registration is required. After registering, you will receive a confirmation email containing information about joining the webinar. If you have any questions about the log in process, please contact [email protected].
Thank you to the ACA Huddle sponsors BillingTree, Text Request, Collectors Insurance Agency Inc., Intelligent Contacts, and Solutions by Text.