ACA Cast: “Why is a Debt Collector Calling Me?”

Debt Collections 101 – There’s plenty to learn when it comes to connecting with the ARM industry.

10/28/2019 8:00 AM

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ACA Cast: “Why is a Debt Collector Calling Me?”

The most basic information related to the accounts receivable management industry is easy and obvious to professionals on the inside, but what about everyone else? To tackle this educational and information sharing challenge, ACA International asked Jessica Hearn, the chief financial officer and compliance director with Universal Fidelity in Katy, Texas, to discuss some of the key facts consumers should understand when they connect with a debt collection professional.

ACA International encourages members and others to consider posting the latest episode of ACA Cast titled, “Why is a Debt Collector Calling Me?” on their websites and social media accounts. In the eight-minute podcast Hearn provides succinct answers to questions like— “what is a debt collector?” and “why is he/she calling me?”

Similar consumer education episodes of ACA Cast are being considered. ACA members are encouraged to contact Kim Coghill at with feedback on ACA Cast. Your ideas are appreciated!

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