ARM Industry Claims Were a Mixed Bag in November

Litigation continued to slide for the FDCPA and FCRA, but TCPA claims surged in November, according to the latest report from WebRecon.

01/24/2023 1:20 P.M.

2 minute read

WebRecon’s latest report shows litigation was a mixed bag across the board in November in Telephone Consumer Protection Act, Fair Debt Collection Practices Act and Fair Credit Reporting Act cases.

FDCPA suits decreased 6% from October to November, FCRA cases decreased 2.4%, and CFPB complaints decreased 10.4%, while TCPA cases increased 4.5%, according to WebRecon.

Here is a breakdown of claims under accounts receivable management industry laws as well as CFPB complaints for November.

Fair Debt Collection Practices Act

FDCPA claims decreased by 6% to 267 in November compared to 284 in October. Compared to claims from Jan. 1 through Nov. 30, 2021, FDCPA claims declined 31%, from 6,125 to 4,228, during the same period in 2022.

Telephone Consumer Protection Act

TCPA claims increased by 4.5% to 139 in November compared to 133 in October. Compared to claims from Jan. 1 through Nov. 30, 2021, TCPA claims declined 11.2%, from 1,619 to 1,437, during the same period in 2022.

Fair Credit Reporting Act

FCRA claims decreased by 2.4% to 413 in November compared to 423 in October. Compared to claims from Jan. 1 through Nov. 30, 2021, FCRA claims increased 4.1%, from 4,948 to 4,149, during the same period in 2022.

Consumer Financial Protection Bureau Complaints

Consumer complaints filed with the CFPB decreased by 10.4% to 4,285 in November compared to 4,782 in October.

There were 5,790 complaints in November 2021 compared to the 4,285 complaints in November 2022—a 26% decrease.

The types of debt behind the complaints were:

  • 1,247 Other debt (29%)
  • 1,025 I do not know (24%)
  • 957 Credit card debt (22%)
  • 651 Medical debt (15%)
  • 210 Auto debt (5%)
  • 73 Mortgage debt (2%)
  • 68 Payday loan debt (2%)
  • 30 Private student loan debt (1%)
  • 24 Federal student loan debt (1%)

The most common type of complaint was about attempts to collect debt not owed, at 54% or 2,295 complaints, followed by complaints about written notification about a debt at 16% or 694.

Read the complete WebRecon report here.

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