ARM Industry Claim Numbers Rose in March

increasing bar graphLitigation increased across the board in March for FDCPA, TCPA and FCRA claims, according to the latest report from WebRecon.

05/18/2023 6:00 A.M.

1.5 minute read

WebRecon’s latest report shows litigation made some ground in March in Fair Debt Collection Practices Act, Telephone Consumer Protection Act and Fair Credit Reporting Act claims, compared to the much lower numbers in February.

FDCPA suits increased 9.5% from February 2023 to March 2023, TCPA cases increased 27.1%, FCRA cases increased 20.9%, and CFPB complaints increased 15%, according to WebRecon.

Here is a breakdown of claims under accounts receivable management industry laws as well as CFPB complaints for March 2023.

Fair Debt Collection Practices Act

FDCPA claims increased by 9.5% to 346 in March compared to 316 in February. Compared to claims from Jan. 1 through March 31, 2022, FDCPA claims declined 31.8%, from 1,478 to 1,008, during the same period in 2023.

Telephone Consumer Protection Act

TCPA claims increased by 27.1% to 136 in March compared to 107 in February. Compared to claims from Jan. 1 through March 31, 2022, TCPA claims increased 4.4%, from 360 to 376, during the same period in 2023.

Fair Credit Reporting Act

FCRA claims increased by 20.9% to 474 in March compared to 392 in February. Compared to claims from Jan. 1 through March 31, 2022, FCRA claims decreased 9.4%, from 1,444 1308, during the same period in 2023.

Consumer Financial Protection Bureau Complaints

Consumer complaints filed with the CFPB increased by 15% to 6,108 in March compared to 5,313 in February.

There were 6,860 complaints in March 2022 compared to the 6,108 complaints in March 2023—a 11% decrease.

The types of debt behind the complaints were:

1,780 Other debt (29%)

1,639 I do not know (27%)

1,246 Credit card debt (20%)

873 Medical debt (14%)

294 Auto debt (5%)

130 Payday loan debt (2%)

74 Mortgage debt (1%)

44 Private student loan debt (1%)

28 Federal student loan debt (0%)

The most common type of complaint was about attempts to collect debt not owed, at 53% or 3,257 complaints, followed by complaints about written notification about a debt at 19% or 1,149.

Read the complete WebRecon report here.

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