ACA International Divisions & Markets Creditors

Members of ACA International’s Creditors International Division (CI) are involved with first-party collections and credit management, holding such positions as credit managers, lenders, credit union executives, risk managers and others who work on the front end of the credit cycle. CI members can come from a variety of industries, including automotive, banks and finance, checks, credit cards and retail, education, government, health care, mortgage, services, technology and e-commerce, telecom and utilities.

The CI portion of the ACA website includes tools and resources designed to assist members in their daily practices. Both veteran and new CI members will find credit and collection industry trends, education, training and compliance information.

Latest Creditors News

Tools & Resources

Consumer Trends Newsletter

This monthly, electronic CI publication is designed to keep you informed of statistics, trends and compliance issues affecting the industry.

Creditors International Division Listserve

Connect with fellow creditors using the CI Listserve to post questions and comments on industry hot topics.

CI Information by Topic

Tips for first party collectors and credit professionals.

Guide for Credit Grantors

This guide provides creditors with valuable information about the industry and how they may benefit from working with an agency to collect their past–due accounts.

Credit Glossary

A glossary of first-party collector and creditor terms commonly used in the industry.

Statistics and Industry Trends

Statistics from the Bureau of Labor Statistics and the U.S. Census Bureau.

CI New Members

Welcome to the newest members of the Creditors International Division.

Tell Others

Help make your association stronger. Refer your clients and colleagues to the Creditors International division today.

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  • Additional Tools
  • Management ToolsResources to help ACA members manage their employees and run their businesses.
  • Technology ToolsNews, resources and information for ACA members interested in credit and collection industry technology topics.
  • Quick Links
  • FastfaxA comprehensive library of ACA’s compliance documents.
  • TCPA ResourcesCompliance and government affairs information regarding the Telephone Consumer Protection Act.
  • PublicationsCredit and collection industry publications, periodicals, guides, reports and research.
  • Find a MemberSearchable ACA Member Directory, no login required.
  • File an Ethics ComplaintFile a complaint against a member of the collection industry.
Contact ACA

If you have a suggestion for additional resources you would like to see in this area, please e-mail your comments to ci@acainternational.org.

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