Impact of Omicron? As we’ve closely monitored the predictions of its impact by the time March arrives, and members’ desires for opportunities to connect and grow, IGNITE remains scheduled as an in-person event. Your registration is risk-free. Learn more about the cancellation policy under the FAQs tab.
IGNITE 2022
IGNITE is back to kick your spring into gear. Connect live in-person with fellow collection experts, dive into education sessions and walk away with a new direction and resources for yourself and your team. IGNITE is about how we can transform further than we have already to reignite our businesses. What new products, services, markets are available and how do we create new agile operational and compliant business models to manage it all?
IGNITE will have three session tracks:
Optimizing Technology
Be in the room when it happens.
This track provides agency leaders the confidence they need to integrate technology designed to expand revenue and strategically utilize modern systems to maximize efficiencies and drive client satisfaction.
Industry technology trail blazers will challenge antiquated approaches to business today and unlock the value of technology.
Operations: Better Business Today
Knowledge is Power
The ARM industry is facing extraordinary uncertainty stemming from a pandemic, economic and political pressures coupled with shifting client and customer expectations, all in an evolving technological landscape. We can’t lose sight of the people pushing the results.
Because business is changing, it’s more important than ever to give your team the energy to reach higher performance, up-skill, recharge, and gain the decisive competitive advantage you need to forge ahead in 2022.
Compliance: The New Tomorrow
It’s kind of a big deal.
Agency leaders and compliance teams throughout the industry are facing a slew of changes to the regulatory landscape that must be carefully navigated. Join us for a deep-dive into the regulations that will impact your business this year.
After the upheaval of the last two years, now is the time to prepare for anything 2022 may throw at us – set the groundwork now for building even more strength in your compliance program.
Registration & General Questions
[email protected] or (800) 269-1607
Exhibit & Sponsorship Questions
[email protected] or (952) 259-2137
Schedule
(2-Day Optional Add-On) Level Up Leadership Experience & Dinner
6:30 PM - 8:00 PM
(2-Day Optional Add-On) Level Up Leadership Experience
8:00 AM - 12:00 PM
Exhibitor Set-Up
1:00 PM - 3:00 PM
Registration Open
1:00 PM - 6:00 PM
Sponsored by:
Exhibit Hall Preview
3:00 PM - 5:00 PM
New for 2022! Getting in early? Stop in for a preview of the Expo Hall and connect with exhibitors before the Welcome Reception.
Welcome Reception in Expo
5:00 PM - 7:00 PM
Network with attendees, exhibitors & sponsors over drinks & appetizers at the Welcome Reception in the Expo Hall.
Sponsored by:
Continental Breakfast
8:30 AM - 9:00 AM
Registration Open
8:30 AM - 4:00 PM
Sponsored by:
Main Stage: PayPal, Venmo, and Crypto: Payment Options You Need to Consider
9:00 AM - 9:50 AM
PayPal and Venmo are used daily by consumers. Cryptocurrency is already being accepted by large corporations across the country. Attend this session to hear how Williams & Fudge implemented PayPal and Venmo as payment options and their take on accepting cryptocurrency in the future.
Speakers:
David Williams, President & CEO, Williams & Fudge
Jon Balon, Vice President of Product & Innovation, Williams & Fudge
Morning Break in Expo Hall
9:50 AM - 10:40 AM
Sponsored by:
A Brave New World: Compliance in 2022
10:40 AM - 11:30 AM
A year ago, after living through a global pandemic, the collection industry could not wait to get back to business as usual. But 2021 had other plans. From the long-awaited implementation of Regulation F to the adaptation required by court decisions such as Hunstein, 2021 was an active year for compliance issues in the ARM industry. What has the industry learned in the months since? What are the hot compliance issues for 2022? In this session, two prominent ARM-industry presenters and attorneys break it down.
More Retention, Less Recruitment
10:40 AM - 11:30 AM
Reg F implementation feels like the biggest issue facing your business, but employee retention is your larger concern during a time when avoiding lawsuits is easier than finding employees.
According to a Microsoft survey, 41% of the global workforce is considering resigning from their current roles, and Monster reports that 95% of workers are considering a job change.
Employees are feeling hindered and simply need a change. This should not come as a surprise as we’ve all read the news stories about workers feeling burned out. And even though they love the remote model, they often struggle with being disconnected from their co-workers/friends.
If your current retention plan is to increase pay or play more motivational games, this session is for you.
Join us to focus on the factors that make a real difference in retaining your employees.
Learning Objectives:
By the end of this session, you will be able to:
- Create a tool to measure employee engagement.
- Use the ABC (Always Be Checking) model.
- Make the most of short-timers.
- Don’t worry; be happy.
So, unless you like hunting for new employees after a mass exodus, we’ll see you soon.
Speakers:
- Dennis Barton - Owner and Managing Attorney | Barton Law Group
- Kelli Krueger - Director of Education | ACA International
Technology for the Non-Technical
10:40 AM - 11:30 AM
Do you avoid technology presentations because you aren’t “tech savvy” or it’s not your role? Do you want to learn the lingo feel a part of technology conversations as an owner/President, key stakeholder/manager, or the person who uses the technology? THIS is the technology presentation for you! We’ll cover basic technology concepts terminology and provide tips for successfully implementing new technologies. Chris is a “tech guru” who knows the answers and will help you to speak the language!
Thursday Lunch in Expo Hall
11:30 AM - 12:40 PM
Optimize Objective Management Through Gamification
12:40 PM - 1:30 PM
The way the world works is no longer working. Within the past year, we’ve seen attrition rates skyrocket, employee disengagement hit an all-time high, and organizations struggling to adjust to a remote or hybrid management system.
Gamification has been a favorite tool of marketers and educators for years thanks to its ability to successfully engage individuals with a myriad of tasks. In recent years, gamification principles in the workplace have slowly gained traction, but the need for gamified work has been compounded since the COVID-19 pandemic.
Current events and generational differences require a shift from traditional management to objective, performance-based management. This presentation will explore how you can shift your organization’s culture to be engaging, objective, and rewarding while leveraging automated technology.
Learning Objectives:
- Understand the principles of objective and performance-based management.
- Determine how to leverage gamification principles to engage and delight employees.
- Avoid the pitfalls of gamification at work.
- Learn best practices for using technology to buy yourself time.
Served Again! Let's Talk Next Steps
12:40 PM - 1:30 PM
A detailed how-to discussion between a client that was served a lawsuit and their FDCPA defense attorney on how to determine the best strategy to implement. This will be from both the client’s perspective—what facts and information you should gather to provide to your attorney, including when you should even engage your counsel—and from the attorney’s perspective—how to best evaluate the risk and the client’s best options. We will address how to evaluate the specific hypothetical case at issue as well as the possible bigger picture considerations that should be made.
Learning Objectives:
- How to evaluate a lawsuit for defense or settlement.
- What facts and factors to consider? How to evaluate the jurisdiction or possible jurisdictions that could come into play.
- How to discuss with your attorney the necessary facts, especially the ugly ones.
- When to outsource to local counsel, when to handle in-house, and when to consider bringing out the big industry players.
Speakers:
- Katherine O'Brien - General Counsel & Chief Compliance Officer | United Holding Group
- Brent Yarborough - Principal | MauriceWutscher
- Colin Winkler - Senior Counsel | ACA International
You’re One of Us! Successfully Onboarding New Hires
12:40 PM - 1:30 PM
Finding, training, and keeping excellent staff is a required core competency for any successful business. One of the most overlooked aspects of employee engagement is the proper successful onboarding of new hires. This session will examine the difference between exclusionary and inclusionary socialization and the impact on employee satisfaction. We will cover how to avoid major mistakes and practical tips for welcoming in-person and remote workers.
Learning Objectives:
- Understand the dynamic between exclusionary and inclusionary socialization.
- Learn how to handle an in-house audit to identify exclusionary practices.
- Learn how to create a welcome program that invites positive engagement.
- Identify the next best steps to improve your onboarding process.
- Focus on creating welcoming plans for in-person and remote teams.
Speaker:
- Melinda Chumbley - Owner, Trainer, Speaker | solverity
Finding New Clients for Your Collection Agency
1:40 PM - 2:30 PM
This session will help collection agencies view their business through the eyes of a potential client. Learn tips and tricks for identifying and engaging with new clients so they place business with your agency. The discussion will cover how to objectively view your business as an outsider, what creditors are looking for in an agency and how to effectively manage your sales pipeline with the tools available in 2022.
Learning Objectives:
- Viewing the RFI process as the perfect balance of compliance and marketing
- Tips for improving the sales process and empowering your champion with a prospective client
- An understanding of how creditor perspectives have evolved for selecting an agency
Speakers:
- Adam Parks - Chief Marketing Officer | Branding Arc
- Daniel Green - Chief Revenue Officer | EverChain
- Kenneth Peck - Senior Vice President of Operations | Valor Intelligent Processing
How to Screw Up Tech Implementation
1:40 PM - 2:30 PM
The goal of new technology implementation is to be successful, so the title of this session is tongue-in-cheek. Still, there is real value in learning from the mistakes of others, and speakers will cover not just how to optimize technology implementation but how to avoid pitfalls as well.
Implementations range in scope and size from total collection platform conversions to third-party technology additions. Each is unique and carries its own criteria for success. Spend an hour and take some notes as you learn where to focus your energy and how to mitigate risk.
Learning Objectives:
- Best practices for a technology or business enhancement implementation
- Where to focus energy and attention when managing an implementation
- Real-world examples of how to avoid undermining an implementation
- What to prioritize in terms of changes to existing processes?
- How to leverage post-implementation system iterations to maximize success.
- The importance of avoiding the “get it all day at once” approach
Speakers:
- Aaron Reiter - Director of Sales & Marketing | InterProse
- Jon Daane - Vice President of Sales & Marketing | Tech Service Group
Inside Out/Data Furnishing: How Reasonable Are Your Reasonable Investigations?
1:40 PM - 2:30 PM
There is no time like the present to reflect on lessons learned from litigation and regulatory enforcement and reengineer your production and compliance strategies. Join industry legal veterans as they unpack ways to detect and prevent lawsuits flowing from your current dispute handling processes.
From the time your organization defines and agrees on what a “dispute” is, to the moments you prepare your consumer-facing workforce to review correspondence, e-OSCAR disputes, and handle calls, this session will help you make good use of 20/20 hindsight pulled from case law or regulatory supervisory highlights.
Learning Objectives:
- Discover how to help your workforce recognize a dispute when they see or hear one.
- Understand the steps documented policies must include to ensure all disputes are correctly analyzed and investigated to minimize risks and prepare for the worst.
- Explore the pros and cons of having a dedicated “dispute inbox.”
Speakers:
- Leslie Bender - Senior Counsel | Clark Hill
- David Kaminski - Partner/Chair, Financial Services and Class Action Litigation Group | Carlson & Messer LLP
Afternoon Break in Expo Hall
2:30 PM - 3:10 PM
Compliance: It’s Kind of a Big Deal
3:10 PM - 4:00 PM
Amidst a slew of changes to the regulatory landscape, compliance is not only more important than ever, but more complex than ever. Join us for a deep dive into what it takes to be compliant and stay compliant from every aspect of the collections cycle. You’ll gain a unique perspective from compliance leaders across multiple areas of the industry, including an expert in the national debt marketplace, a national debt buyer, and a collection agency. This diverse panel of compliance experts will discuss recent regulatory changes and share details about technologies helping buyers, agencies, and owners stay compliant.
Learning Objectives:
- Learn why compliance is such a big deal in the first place.
- Understand the latest regulatory challenges impacting your organization.
- Hear about the most innovative technology and code-driven compliance solutions.
Do-it-Yourself: Analytics and Technology on a Budget
3:10 PM - 4:00 PM
You have a tiny budget with big budget dreams. You’re not alone—many small agencies don’t have the financial resources to invest in personnel for business analysis or afford new technologies.
-
How do you set goals and make informed strategy decisions using the immense amounts of data at your fingertips?
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Are you gathering key performance metrics but not using them to their full potential?
If you can’t confidently answer these two questions, it’s probably a good idea to show up for this session! We will guide you through identifying processes using the vast amounts of data you already have to set goals and make informed strategic decisions, and we will explore the ideas of do-it-yourself technology and how to get the most out of your budget and vendor relationships.
Learning Objectives:
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Identify ways to make reports from your data that help with setting goals for your key performance indicators.
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Analyze the ROI on your current technology spending.
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Find out what questions should you be asking internally to improve processes within your agency.
Speakers:
-
Brian Schlemmer, Director of Managed Services, CACi
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Jeremy Nixon, Owner, Rockbridge Consulting, LLC
The Elephant in The Emergency Room - Collecting High-Balance Medical Debt
3:10 PM - 4:00 PM
No one wakes up and thinks, “Today I will be taken to an emergency room and end up with tens of thousands of dollars of unpaid medical bills,” but this happens every day to thousands of people across the country. The high-balance medical debt collection space is constantly evolving, from very high deductibles caused by the Affordable Care Act, health care costs rising faster than inflation, and the tsunami of overnight stays caused by the COVID-19 pandemic. Medical debt collectors need to examine and rethink how high-balance medical debt is collected.
This session will discuss how these debts affect almost every department in an agency. It is time to talk about the Elephant in the Emergency Room.
Learning Objectives:
- Sales and Marketing will learn to educate prospective clients that not all medical debt is the same; that an agency’s past performance may not always be an accurate predictor of future performance when larger balances are placed for collection; and how to work with counsel to draft agreements that recognize these differences
- Client Services will learn to communicate with their medical facility clients to tweak authority and collection performance allowances in ways that benefit the client
- Operations will learn to define what debt qualifies as “high balance” debt; isolate categories of debt and create KPIs that tell the true story of your agency’s performance; tips on how to train collectors to handle the consumers dealing with seemingly insurmountable debt; and how to discuss debt recovery rates with the C-suite
- Front-line collectors will learn strategies they may not currently employ while working smaller balance accounts; how to deal with a consumer’s threat of bankruptcy or self-harm; and how to work mutually beneficial agreements with consumers
- Legal will develop tips on how to identify viable lawsuit targets; consider how interest is accrued, if any; how judgments expire and how to evaluate when to revive the judgment
- Compliance will discover that working on high-balance debt may require procedures and work instructions that are outside the scope of an agency’s current procedures and work instructions
- The C-suite will gain a top-down view of their organization and see pivot opportunities and adaptive strategies to lead their agency in the high-balance ecology
Speakers:
- Matthew Berumen - Corporate Counsel & Chief Compliance Officer | Credit Service Company, Inc.
- Chip Hellmann - President | Credit Service Company
- Terry Glidden - Partner | The Intelitech Group
Exhibitor Tear-Down
3:15 PM - 5:00 PM
Women's Networking Reception
4:00 PM - 5:30 PM
Finish off your day with this reception hosted by ACA's Women in Collections Resource Council.
Sponsored by:
Continental Breakfast
8:30 AM - 9:00 AM
Registration Open
8:30 AM - 10:00 AM
Sponsored by:
106 Days Later - What Collectors are Hearing About Reg F
9:00 AM - 9:50 AM
Consumers and collectors will have been operating under Reg F for 106 days when IGNITE begins. In this session, attendees will receive updates on what consumers are saying and what collectors should be saying in response to the new atmosphere created by Reg F. Using voice analytics, compliance management systems, and complaint and lawsuit data, attendees can evaluate their training and compliance approaches to Reg F and ensure they are aware of trends that may create compliance risks. Attendees will also receive practical guidance from learned experience of what to say and what not to say in response to tough consumer calls under Reg F.
Learning Objectives:
- Awareness of new trends in consumer communication, including baiting techniques used to create liability under Reg F.
- Discuss examples of consumer communications and talk-offs that show how to (and how not to) handle tough questions related to Reg F.
- Understand how to address questions about the Model Validation Notice, itemization, credit reporting, and Reg F, in general, using voice and data analytics.
Speaker:
- Nick Prola - General Counsel | PFC, USA
Re-tooling Your Staff to Overcome the Great Resignation
9:00 AM - 9:50 AM
As we slowly climb out of this pandemic, the ARM industry is experiencing the effects of the so-called “Great Resignation.” Now more than ever, it’s crucial for organizations to ensure they are retraining and retooling collectors so they are thriving—not just in our current post-Reg F environment, but throughout their career. Like everyone else, your employees are likely questioning their lives and career trajectories. How can leaders keep talent engaged, excited and producing for years to come?
Learning Objectives:
- Get concrete ideas on how to support and empower staff to be better equipped in their overall financial literacy and industry knowledge, which will, in turn, help build stronger careers.
- Discuss and provide multiple examples of how organizations can transform company policies to meet and exceed this new way of doing business today and well into the future.
Speakers:
- Greg Ruffino - Director of Training | Williams & Fudge, Inc.
Texting for Third-Party Collectors - You've Been Given the Green Light, Here's Your Blueprint!
9:00 AM - 9:50 AM
Don’t allow regulations to keep your texting program stuck in first gear. The CFPB gave the official green light for debt collectors to use text messaging to contact debtors. There is no time like the present for the 3rd party collections industry to start utilizing this overwhelmingly preferred method of communication to increase responsiveness and drive ROI.
Not sure how to launch your program? You are not alone because Reg F can be confusing. Join our panel of experts who will discuss how to build a compliant texting program from the ground up including the ongoing considerations for companies moving forward.
Learning Objectives:
- How text accelerates your collections
- What to know before you start your texting program
- Discussion of applicable rules and regulations
- Business considerations
- Training and resource allocation
- Implementation of best practices
- Managing legacy data
- Measurements and metrics
- Contact suggestions
- Opt-outs
- Ongoing execution guidelines
- Data considerations
- Reviewing results
- Case Study
Speakers:
- Chris Beebe, Senior Director Product Management | Solutions by Text
- Jason Clark, Chief Compliance Officer | Superlative RM
Big Picture: Debt Collection and the Advent of AI
10:00 AM - 10:50 AM
There is a transformative shift in lending operations across debt collections and loan servicing. Artificial intelligence, machine learning, digitization and automation are opening the door for new, innovative collections and servicing models. How significant are these new opportunities? In the first half of 2021 alone, venture capital investment in fintech reached a record $25 billion. This funding will accelerate the digital transformation of lending operations. Traditional lenders and their partners (collection agencies) are being forced to adapt or exit. Nowhere is this more evident than in collections. As new entrants increase, traditional third-party agencies often adapt by consolidation. While the collections industry has grown, acquisitions have reduced the number of operating agencies from 8,000 to 4,000. Experts expect that digital transformation will drive further consolidation. Winning players will be the ones that successfully embrace new AI-powered technological capabilities and unlock the productivity of their agent workforce.
Learning Objectives:
Big-picture trends in the collections industry:
- Trend #1: Macroeconomic conditions and increasing customer expectations across the financial services industry will drive lenders to focus more on customer experience during collections than ever before. AI-powered platforms can significantly help enhance customer experience.
- Trend #2: Conversational AI solution providers who specialize vertically will enable agencies to capture a higher market share. Conversational AI solution providers who are deep specialists in asset-specific nuances will offer ready-made solutions requiring minimal configuration and delivering superior performance compared to vertical-agnostic solutions.
- Trend #3: Lenders will increasingly focus on first-party collections, and the industry will undergo consolidation. Stay in the game when you learn how to use new AI-powered technology and unlock agent productivity.
Speakers:
- Michael O’Brien, Vice President of Sales, Prodigal
- Anand Joshi, President, SuriLogic; former Vice President of Collections, American Express
- Sameer Maini, Chief Information Officer, State Collection Service, Inc
How Safe is the Reg F Harbor? Best Practices in Navigating Email with and without the Reg F
10:00 AM - 10:50 AM
Rocked by choppy waters of implementing the Model Validation Notice letters, agencies and law firms have recalculated their course towards emailing consumers. While the CFPB has provided its beacon to agencies and law firms to email consumers, how safe and trustworthy is their map in the shark-infested FDCPA waters? This session will provide best practices of how agencies and law firms are navigating the Reg F and how they are emailing both with and without the CFPB safe harbor.
Learning Objectives:
- Learn the Limits and Scope of the Reg F Safe Harbor
- Learn Best Practices for Emailing with Reg F Safe Harbor Protection
- Learn Best Practices to Mitigate Risk when Emailing Without Reg F Safe Harbor Protection
Speaker:
- Heath Morgan, Corporate counsel | Malone Frost Martin PLLC
Margin Management in Today’s Industry
10:00 AM - 10:50 AM
Whether due to industry regulations, reduced client rates, or increased costs, many agencies are working to manage shrinking margins. During this session, learn from industry veterans about how data can guide decisions impacting your margins in a variety of areas. We will discuss:
- Reg F compliance, including margin impacts specific to letters, reduced calls and performance auditing. The use of consumer scoring can impact which accounts are sent letters versus those returned to an agency’s client.
- The “7-in-7” rule might cause more time to pass between call attempts for some agencies. Using consumer scoring, agencies can ensure the right consumers are being attempted as expected.
- Having relative, accurate, and timely analysis pushed to you regularly showing your degree of compliance in how disputes, call attempts and new business notices are being handled assures agencies of their strategy and compliance.
- Making the most of client rate reductions. As client rates continue to decrease in our very competitive industry, we must ensure we are adjusting to maximize revenue while managing our margins. We can focus on measuring performance and organizing call campaigns based on fee versus gross revenue. The effort between higher- and lower-fee clients becomes very important. Campaigns can be focused not only on consumer scores but also on those consumers that present the greatest fee opportunity. Adjusting the provided services, in terms of collection activities, to ensure lower fee rates are still profitable to your agency.
- Tips for managing ongoing cost increases, such as employee wages, vendor costs, and travel. Recruitment continues to be a challenge for most agencies. Drawing in talent has caused many to increase starting wages and offer benefits to those that previously would not qualify. Getting the right talent in the right agency position is the name of the game. With increased recruitment costs comes a focus to get new hires productive as quickly as possible.
- How the use of data can help you discover alternatives to better operate and manage today’s challenges.
Learning Objectives:
- Operations will learn how the utilization of data can drive decisions that directly impact margins (e.g., the use of letters based on the account value, how to drive workflow based on client rate, prioritizing consumers to focus costs/effort on those accounts that liquidate the best, etc.). Additionally, what types of data can help reduce costs that result from compliance, specifically Regulation F?
- Sales will leave with ideas of how to best manage relationships in our new remote business world. Reduced travel costs, fewer trade shows, and fewer client-facing meetings reduce costs but can put relationships at risk
- Human Resources will hear tips for approaching the recruitment challenges of today. How starting rates have been impacted, what channels are working for others to identify candidates, and how to speed training efforts to reduce the time from hire to production
- Leadership will learn how today's climate has impacted vendor partner relationships. The discussion will be focused on how to evaluate vendors effectively and ensure real value
Speakers:
- Jason Houston - Product Manager | Intelitech Group
- Karen White - Chief Client Office | ARC Management Group
Building the Agency of Tomorrow
11:00 AM - 11:50 AM
A discussion on how the collection agency of tomorrow could be built with a digital-first approach, leveraging technology from both inside and outside the ARM space.
Learning Objectives:
- Understand how a collection agency could be built or rebuilt using technology to communicate with consumers verbally and digitally
- Understand how to handle quality management and compliance, document activity, and payments—only using people to fill in the gaps technology has left
Speakers:
- Nathan Anderson - Senior Strategic Consultant | Success KPI
- Michael McDonnell - SVP, Financial Services | RevSpring
- Robert Fite - Senior Vice President | Telrock Systems, Inc.
Communication Channels: Keeping the Lines of Communication Open
11:00 AM - 11:50 AM
With the continued virtual work environment and so many changes in the industry, how do you keep communication channels open with your teams? How do you ensure questions are not only getting answered but are actually getting ASKED when a team member needs help? How do you ensure your teams are using the most recent training materials or communication documents? Join me as we take a walk down the Communication Channel together to answer these questions.
Learning Objectives:
During this session, attendees will learn:
- Multiple ways to communicate with their teams. We will discuss technology and apps as well as different tips and tricks to communicate.
- How to engage with team members to ensure they are open to using the communication channels you provide.
Speaker:
- Beth Conklin, Director, Organizational Trainig & Development Training & Development | State Collection Services, Inc.
Three Debt Collection Mistakes to Avoid in 2022
11:00 AM - 11:50 AM
Every year, there is at least one case or legal issue that fundamentally alters the debt collection industry and destroys impacted businesses that do not adapt. In the past few years, Regulation F and the Hunstein decision reshaped forever how debts are collected. Is there some FDCPA case or issue pending in 2022 that will fundamentally alter the collection industry again? How can your agency prepare for these future changes? ACA invites you to join attorney John Rossman as he provides his insights on three distinct issues that have the potential to upend our industry in 2022.
Learning Objectives:
- Identify new “baiting” techniques used by consumer attorneys and how to respond, including baiting via email, SMS message and call frequency concerns.
- Learn how consumer attorneys are using the Bankruptcy Code, the FDCPA and the FCRA in unison to “create” credit reporting lawsuits against collection agencies and how to avoid liability for your company.
- While consumer bankruptcy filing has been at all-time lows during the pandemic, an historic wave of bankruptcy filings has already begun. Consider a possible new business vertical for your agency by providing Bankruptcy Proof of Claim filing and Bankruptcy Unclaimed Property recovery for existing clients.
- Determine if your company is liable for paying local taxes on collection services in six jurisdictions.
Speakers:
- John Rossman, Attorney | Moss & Barnett
Click each date above to expand the agenda and see full details including session titles, session descriptions and speakers.
Sponsors
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending IGNITE. Sponsored items or custom packages available to meet you where you are. Email us at [email protected] with questions and more information. Click here to access the event prospectus.
Exhibitors
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending IGNITE. Join us in Las Vegas as an exhibitor! Email us at [email protected] with questions and more information.
ACA International
3200 Courthouse Ln
Eagan, MN 55121-1585
(952) 926-6547
Applied Innovation, Inc.
93 Eastmont Ave Ste112
East Wenatchee, WA 98802-5305
(509) 886-3100
Belvista Software
PO Box 25414
Rochester, NY 14625
(585) 347-4486
BillingTree, a REPAY Company
8800 East Raintree Drive
Scottsdale, AZ 85260
877-424-5587
Debt$Net Collection Software
19885 7th Ave
Poulsbo, WA 98370
800-552-8397
Interactions
31 Hayward St Ste E
Franklin, MA 02038
(866) 637-9049
LiveVox, Inc.
655 Montgomery St Ste 1000
San Francisco, CA 94111-2629
(415) 671-6000
Nobel Biz Inc
1507 Carey Ave Ste 4
Cheyenne, WY 82001-4484
760-405-0105
Observe.AI
595 Market St Ste 1130
San Francisco, CA 94105
(628) 268-5683
Payment Savvy LLC
5760 Legacy Dr Ste B3
Plano, TX 75024-7103
(866) 303-2558
Peak Revenue Learning
PO Box 292414
Columbia, SC 29229
(803) 521-0030
Prodigal Tech
655 Castro St. Suite 2
Mountain View, CA 94041
(650) 802-7795
Quantrax Corporation, Inc.
4300 Montgomery Ave Ste 105
Bethesda, MD 20814-4429
(301) 657-2084
Renkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
RevSpring, Inc.
38705 Seven Mile Rd Ste 450
Livonia, MI 48152
(248) 567-7300
Simplicated, Inc.
1025 Technology Pkwy Ste J
Cedar Falls, IA 50613-6995
(972) 371-0241
Solutions By Text
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244
(972) 484-1600 ext. 205
TEC Services Group, Inc.
5926 Palmer Blvd
Sarasota, FL 34232
(941) 375-0300
Telrock Systems
3625 Brookside Pkwy Ste 350
Alpharetta, GA 30022-3765
(678) 451-9975
The Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
VoApps DirectDrop Voicemail
5725 Buford Hwy NE
Atlanta, GA 30340
(855) 737-1596
WebRecon LLC
2025 East Beltline Ave SE, Ste 105
Grand Rapids, MI 49546-6946
(616) 682-5327
Hotel
Caesars Palace
Caesars Palace Las Vegas is more than just a hotel. It is a royal guest experience with luxurious rooms, legendary entertainment, celebrity chef restaurants and the finest amenities. Secure a room at the group rate of $129 and the resort fee of $40 before February 23, 2022.
Room Reservations
Caesars Palace Las Vegas
3570 S Las Vegas Blvd
Las Vegas, NV 89109
Book Your Room Online
Room Rate Cut-Off: Wednesday, February 23, 2022
Room Rate: $129 Run of House, $40 Resort Fee discounted for ACA Attendees (normally $45)
Room Rate Notes
Prices above are per room per night PLUS the following:
- $40 Resort Fee per room per night (discounted for ACA attendees, regularly $45)
- Applicable local and state taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
The Resort Fee includes:
- Unlimited local phone calls (no long distance or international calls).
- Two (2) Guest admissions per day to the Fitness Center (does not include use of the spa).
- In-room internet access to include two (2) devices per room per day.
Beware of Unknown Housing Services
No third party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
McCarran International Airport (LAS) is located 3.5 miles from Caesars Palace Las Vegas. In additional to car rental and taxi, ground transportation options to/from LAS include Lyft and Uber.
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. ACA reserves the right to cancel any meeting.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than Wednesday, February 2, 2022. No refunds will be granted on or after February 3, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with Caesars Palace (“Hotel) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
Updated February 3, 2022 – Check back often for updates.
A safe and comfortable experience at ACA International’s (“ACA”) 2022 IGNITE (“Event”) is a top priority for ACA as we plan for your arrival at the Caesars Palace Las Vegas (“Hotel”) in Las Vegas, NV. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Las Vegas, Clark County and State of Nevada, and the CDC, including those stated here and onsite at the event. ACA and Hotel reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
Our host venue, Caesars Palace Las Vegas, a Caesars Entertainment property, released their Health and Safety Protocols that provide in-depth details on how they facilitate a safe, secure and healthy environment onsite for all participants, both in terms of the ACA Convention and hotel room accommodations.
ACA – On-site COVID-19 Safety
Masks
- Mask protocol will follow Southern Nevada Health District (SNHD)and CDC
- Please bring your own masks. ACA will have disposable masks available if you need them.
Hand Sanitizer
- Hand sanitizer stations will be positioned in the meeting space.
Meals & Sessions
- Meals: food and beverage service guidelines to reduce risks.
- Sessions: where possible, distanced seating will be set.
Social Distancing Bracelets
Red, yellow and green silicone wristbands will be available to help others identify your personal space preferences and help you identify theirs. Be sure to grab your preferred wristband at the ACA Registration Desk when checking in.
PARTICIPANTS – Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of the Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Quarantine & Isolation protocols before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during the Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and Hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
The Centers for Disease Control and Prevention (CDC) requires facemasks on buses, trains, trolleys, subways, ride-shares, maritime transportation, air travel, and other public transportation. Visit CDC: Requirement for Face Masks on Public Transportation Conveyances and at Transportation Hubs.
Because the Delta and Omicron variants are shown to spread more easily, the CDC recommends everyone, both fully vaccinated and unvaccinated, wear a mask in other settings or situations, including in indoor businesses and crowded outdoor settings in areas with substantial or high transmission. Refer to the map on CDC COVID Data Tracker: COVID-19 Integrated County View to find community transmission levels in your county. Per the CDC COVID Data Tracker, the Hotel is in a County with a substantial transmission rate. You can find additional COVID related data specific to southern Nevada on the SNHD’s COVID-19 webpage.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country
Please take a moment to review the event assumption of risk here.
If you are interested in attending IGNITE but need help convincing your manager to send you, we’ve prepared a template letter for this event that you can personalize to help you make your case. It walks you through how to calculate the total cost to your organization and how to connect specific sessions to your company’s short-term and long-term goals.
There are spaces in the letter where you can add names of colleagues or vendors in the industry you know who will be attending IGNITE and sessions that you would like to attend that address specific challenges at your company. Print out the letter and bring it to a face-to-face meeting with your manager, or email it and schedule time to discuss it!
Download the IGNITE justification letter template
View an IGNITE attendee profile
