Register now for industry insights on litigation strategies, FDCPA essentials and much more for the month of September.
08/31/2023 10:10 A.M.
4 minute read
Jump into your learning journey with ACA International’s latest Core Courses and Hot Topic seminars.
Our upcoming seminars highlight insights on artificial intelligence basics, small agency tips, litigation and legal strategies, FDCPA essentials and more.
ACA online education is included in the purchase of the All-Access Training Zone. If you’re already subscribed, the September education is included in the Training Zone Pass for you and your company. If not, invest in your employees by purchasing the Training Zone Pass today and access all of ACA’s live seminars, seminar recordings and the ACA How tutorials.
As a reminder: If you receive a notification that you are already registered for an event through ACA’s online events calendar (such as the monthly Water Cooler Chat or a recurring Hot Topic series) and need to modify it, you can log in to your ACA account, click on your name at the top right and select Event Registrations in the sidebar to manage your upcoming events list.
Don’t miss out! Take a look at these courses planned for September and save your spot now.
Artificial Intelligence Basics – This is the Hot Topic!
This Hot Topic session, led by David Glezerman, managing partner at The DRG Group, LLC, and Teri Plunkett, ARNM, LLC, will provide you with on-the-ground knowledge to understand how and why AI can help us as credit and collections professionals and as consumers.
Our presenters will explain how AI can assist you in maximizing your efforts and performance both at work and in your daily lives.
This event is from 2 to 3 p.m. CDT, Sept. 7. Visit the event webpage to register.
At the Bar
This 45-minute interactive forum has been created to give ARM industry attorneys—both in-house counsel and litigation defense counsel—as well as ACA members in litigation management and compliance roles an opportunity to engage in collaborative, peer-led discussions focused on recent litigation trends.
At the Bar will be held at 1 p.m. on the second Friday of each month. This month’s webinar is from 1 to 1:45 p.m. CDT Sept. 8. Visit the event webpage to register.
Small Agency Jam Sessions
Join this monthly 30-minute power meetup, designed exclusively for small collection agencies (those with 50 or fewer employees), to share insights and innovations. This isn’t your typical industry gathering; it’s a fast-paced, high-energy exchange of ideas and experiences that will leave you feeling inspired and empowered.
The Small Agency Jam Sessions will be held at 11 a.m. on the second Monday of each month. This month’s webinar is from 11 to 11:30 a.m. CDT Sept. 11. Visit the event webpage to register.
FDCPA Essentials for the ARM Industry
The Fair Debt Collection Practices Act (and its implementing Regulation F) is the primary federal law of the collection industry. Compliance success starts with understanding the consumer’s rights and your responsibilities under the FDCPA as a professional debt collector. This course, led by Debra Ciskey, senior compliance advisor at ARM Compliance Business Solutions, will prepare you for everything you need to know about the FDCPA and how to stay compliant.
This month’s webinar is from 10 to 11:30 a.m. CDT Sept. 11-12. Visit the event webpage to register.
Innovation Stage Online: TransUnion Collections Suite – Building for Tomorrow
Attend this informative webinar to hear how TransUnion has expanded its collections suite to help the industry meet the latest changes. This session, led by Robert McKay and Thomas Nowaczyk from TransUnion, will help you develop strategies to mitigate compliance risk and optimize your collections practices.
This seminar, sponsored by TransUnion, is free for members from 2 to 3 p.m. CDT Sept. 13. Visit the seminar webpage to register.
Rescheduled: State Specifics for Collectors 3
This quarterly series, led by Nick Prola, general counsel at PFC, Stefanie Jackman, partner at Troutman Pepper, and Abigail Pressler, regulatory compliance attorney, will help alleviate confusion and help trainers, compliance officers and collectors in the ARM industry gain a better understanding of the most important state “can and can nots” and remain compliant on every call, no matter consumer location.
This month’s webinar is from 2 to 3 p.m. CDT Sept. 15. Visit the event webpage to register.
Essential Collection Skills and Techniques
Effective communication is the cornerstone of the collection industry. This scenario-based course, led by Teri Plunkett, ARNM, LLC, emphasizes positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome stalls and objections to achieving payment.
This event is from 10 to 11:30 a.m. CDT, Sept. 25-26. Visit the event webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic seminar schedule and Core courses and stay tuned for more coverage of September education and beyond in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
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