CFPB Releases New Debt Collection FAQs on Electronic Communications

Debt Collection FAQsThe debt collection FAQs include electronic communications and details on time and place provisions to follow under Reg F, among other topics.

07/28/2022 9:00 A.M.

1 minute read

The Consumer Financial Protection Bureau has added a new section to the Debt Collection Rule Frequently Asked Questions (FAQs) compliance aid.

The new FAQs address questions related to electronic communications, electronic communication opt-out notices and unusual or inconvenient time and place provisions in Reg F.

Last year, the bureau released the FAQs as a compliance aid on Reg F, ACA International previously reported.

They also cover limited-content messages and call frequency issues, and answer questions such as, “Are Zortman voicemails considered limited-content messages?” and “How long is a consumer’s direct prior consent valid?”

In addition to limited-content messages, the original FAQs cover presumptions and excluded calls under the Reg F telephone call frequency requirements.

Read the complete FAQs here.

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