Register now for compliance and collector-focused Hot Topics plus the Innovation Stage on charged-off debt management, and the first of a networking series hosted by the Women in Collections Resource Council.
01/06/2022 10:00 A.M.
3 minute read
ACA International has new education events on accounts receivable management industry topics in January, highlighting call best practices, Reg F and digital communication strategies, charged-off debt management and more.
Here are the courses planned for January:
What Do I Say Now?
In this session, Irene Hoheusle, vice president of collections and education at Account Recovery Specialists, Inc., CCCO, IFCCE, will discuss how to maneuver a conversation with a consumer so that you are ready for anything—even when you aren’t, and how to develop a stronger bond in the few minutes you have with your client.
This seminar is from 2 to 3 p.m. CDT Jan. 11. Visit the seminar webpage to register.
Innovation Stage Online: The Three Pillars of Charged-Off Debt Management
Sponsored by EverChain, this event features speakers Brooke Teal, vice president of business development at EverChain, Amber Russo, president and principal at Kino Financial Co. LLC, Lauren Valenzuela, corporate counsel at Actuate Law LLC, and moderator Leah Dempsey, ACA ’s vice president and senior counsel of federal advocacy. Explore how advances in technology have impacted the three pillars of charged-off debt management: debt sales, vendor placements and attorney litigation. This, event, from 2 to 3 p.m. CDT Jan. 12, is free to members and All-Access Training Zone subscribers.
Visit the event webpage to register.
Water Cooler Chat
Join ACA’s Water Cooler Chat and hear from women working in the accounts receivable management industry each month. The Water Cooler Chat is an uplifting, professional 30-minute networking event fueled by the Women in Collections Resource Council. Take this opportunity to recharge by connecting with your industry peers, asking questions, getting feedback or just hanging out. Water Cooler Chats are scheduled for 1 p.m. CDT on the second Thursday of every month starting Jan. 13.
This event is from 1 to 1:30 p.m. CDT Jan. 13. Visit the event webpage to register.
Digital Communication Strategies and Regulation F
This Hot Topic seminar will explore opportunities for the accounts receivable management industry to adopt digital communication strategies based on the new Consumer Financial Protection Bureau regulations. The discussion will include best practices for compliance while also meeting consumer demands for more modern methods of communicating about their accounts and obligations. Speakers John Bedard, owner of Bedard Law Group P.C., Tim Collins, chief customer officer at InDebted, and Stefanie Jackman, partner at Ballard Spahr and leader of their debt collection team, will lead this seminar.
This seminar is from 2 to 3 p.m. CDT Jan. 13. Visit the seminar webpage to register.
Blueprint® Hot Topic: Documentation Must-Haves
If your company is pursuing the Blueprint Quality Management System, or if you need a deep-dive into your Compliance Management System, join us. Learn planning and organization tips and fun ways to celebrate documentation success with your team. Speakers to be announced.
This seminar is from 11 a.m. to 12 p.m. CDT Jan. 14. Visit the seminar webpage to register.
Hiring in Today’s World
In the current climate, we are seeing companies post job openings in record numbers, with applicant activity at record lows. Recruiters in the accounts receivable management industry will share with you what they’re learning as they work through this ever-growing issue and discuss what the future of recruiting looks like, if you should change your quality expectations, unconventional solutions to finding candidates, and more. Speakers to be announced.
This seminar is from 2 to 3 p.m. CDT Jan. 18. Visit the seminar webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic seminar schedule and Core Curriculum and stay tuned for more coverage of January education in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
If you’re interested in speaking for an ACA Hot Topic, learn more here.
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