Curious about ACA’s new Benchmarking Intelligence platform? A webinar presented by ACA leaders and a new FAQ will help. Take note: The platform’s first data collection window closes Tuesday, Feb. 28, but you can join any time.
02/23/2023 12:35 P.M.
2 minute read
Join the growing list of ACA International company members who are participating in our new Benchmarking Intelligence database, which provides critical market information for participating company members.
This new self-service tool allows U.S. member companies to compare their own performance against a variety of other participating member companies on an anonymous basis to help guide your strategic decision-making, with the hopes of enabling even greater profitability.
Right now, the platform is collecting data from the third and fourth quarters of 2022. Why these quarters? We are complying with Federal Trade Commission standards, which require benchmarking data to be aged at least 90 days. So, for example, data from the second quarter can’t be reported on until at least Oct. 1.
The first data collection window closes Tuesday, Feb. 28, but you can join any time. Even when the platform is not actively collecting data, participants can still get into the system to see the questions and the type of information you would need to provide, but you won’t be able to actually enter data until the next collection period starts.
Do you have questions about the Benchmarking Intelligence platform? We have answers!
If you’re looking for a video explaining what it is and how it works, ACA company members can watch a recorded webinar hosted by ACA CEO Scott Purcell, President Courtney Reynaud, Incoming President David Williams and Board Member Tim Haag. Watch the members-only video here.
If you’re looking for an easy-to-read document, you’ll want to read through this new FAQ, which explains who is eligible to participate, how to get started and how this can benefit you.
What will be in the Benchmarking Intelligence platform?
Datapoints that are collected and reported by market vertical include:
- Unit yield
- Gross collections
- Self-service percentages
- Non-legal and legal recovery percentages
- Net income
- Number of employee collectors
- Number of payments
- Payments by type
- Settlement costs
- And so much more!
Markets covered include:
- Health Care
- Telecom & Utilities
- Banks and Finance Companies
- Student Loans
- Credit Cards, Banks, Credit Unions & Retail
- Government
- Property Management
Options for first-party collections and debt buying are included as well.
Learn More
You can learn more on the Benchmarking Intelligence page on our website.
If you want to participate, reach out to ACA’s Member Services team here to request access. The platform is only available to ACA Company Division members who have signed an agreement.
If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.