Authentic Persuasion, Industry Laws and Exceptional Leadership Slated for September Education Sessions

Register now for online education highlighting insights on online payment collections, leadership, authentic persuasion best practices and an Innovation Stage Online on industry laws and Reg F and for the month of September.

09/19/2022 2:45 P.M.

3 minute read

It’s back to school time–and this includes opportunities for ACA International members. In September, our education team has developed new courses on industry topics ranging from ACA International has new education events on accounts receivable management industry topics in September, highlighting authentic persuasion in a series for collectors, trainers, and sales professionals, to FDCPA essentials, online payment collections and exceptional leadership skills.

Before you plan your education for September, does your company enroll many staff in ACA’s online courses? If so, consider purchasing the All-Access Training Zone, which includes Core Curriculum and Hot Topic webinars, plus recordings. If you’re already subscribed, the September education is included in your Training Zone for you and your company—you won’t pay anything more to attend. Also check out our new features to find on-demand education recordings on the education home page.

Take a look at these September courses designed for collectors, trainers, operations and compliance staff and register now you and your team now.

Collecting More Payments Online—Using Your Website to Achieve Business Objectives

Consumer preferences are shifting, and collection agencies need to find ways to improve their online presence and the methods used to drive consumers to make payments on their accounts. This session will discuss the strategies, methods and tools that have been successful for agencies to improve their online presence and drive online consumer traffic in ways that help them achieve their business objectives—including making payments. This discussion will be led by receivables management marketing veteran Adam Parks, CEO of Branding Arc and CMO of Plaza Services LLC and Mark Reinhard of Concepts2Code.

This event, part of ACA’s Business Optimization Series, is from 2 to 3 p.m. CDT Sept. 20. Visit the webinar webpage to register.

Authentic Persuasion Hot Topic Series with Jason Cutter Part 1

In this three-part series, Jason Cutter, CEO of Cutter Consulting Group, will take participants on a journey to discover the true meaning of “authentic persuasion.” This program removes the stress and anxiety felt about selling and transforms the learner into a model salesperson who inspires trust through integrity and authenticity.

Join all three sessions and learn how to get rid of self-limiting beliefs by discovering how to harness the power of persuasion. The second session is Oct. 20, followed by the third session on Dec. 15.

The first of this webinar series is from 2 to 3 p.m. CDT, Sept. 28. Visit the webinar webpage to register. The second session is Oct. 20, followed by the third session on Dec. 15.

Innovation Stage Online: In the Alphabet Soup by Bassford Remele
ACA’s Senior Counsel, Colin Winkler, moderates a discussion with Bassford Consumer Law Defense practice group Co-Chairs, Jessica Klander and Patrick Newman, about the state of the Alphabet Soup laws (FDCPA, FCRA, TCPA) post-enactment of Regulation F. This online webinar is free for members and sponsored by Bassford Remele at 2 p.m. CDT Sept. 29. Visit the Innovation Stage Online page to register.

Exceptional Leadership

Being a leader presents unique challenges and opportunities. You must understand your role as a supervisor, manage difficult situations, prioritize your roles and responsibilities, and manage your time effectively.

This course, led by Teri Plunkett, manager at ARNM LLC, will prepare you to:

  • Recognize the basic principles of effective leadership.
  • Manage difficult situations appropriately.
  • Prioritize your roles and responsibilities.
  • Set goals and strategies for strengthening your leadership skills.

This Core Curriculum course is from 10 to 11:30 a.m. CDT, Sept. 29. Visit the webinar page to register.

Check ACA’s online events calendar for regular updates on the Hot Topic webinar schedule and Core courses and stay tuned for more coverage of September education and beyond in ACA Daily.

Education updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

If you’re interested in speaking at an ACA webinar, learn more here.

For more information about the All-Access Training Zone, visit the product website.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.

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Friendly Reminder

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    Members-only website content
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