
Generate and Activate What’s Possible
While the conversation has been about how the pandemic impacted your company, it’s time to move to a growth mindset and see all the future possibilities. At IGNITE, everyone designs their own schedule by choosing from sessions covering the industry’s latest hot buttons.
Collaboration Across Roles
Bring your team together with colleagues and experts from across the country at IGNITE to share experiences, thoughts, and ideas. Only through conversations with like-minded people can you truly begin to innovate. Look for group discounts coming soon. We look forward to seeing you and your teams at IGNITE in March!
Request for Presentation Proposals & Ideas – Due January 13
If you have a technology success story, an innovative solution that reduces costs and increases revenue, a game-changing idea, a solution to the hiring crisis or a case study to share, members want to hear from you! Submissions of all topics for all roles in your organization are encouraged.
If speaking is not your thing, tell us what’s keeping you up at night and we’ll find speakers.
Sign Up for Existing Session Topics
We have a list of session ideas that need speakers! Share your knowledge and insights by adding your name to any of these ideas and we’ll submit your name to our review committee for consideration. Not all topics appearing on the list are guaranteed to be selected but adding your name puts the topic higher on the list. We can’t wait to hear from you!
Schedule
[Add On] Level Up Leadership Experience
1:00 PM - 8:00 PM
Add to your IGNITE experience by registering for ACA's Level Up Leadership Experience. Learn more at https://www.acainternational.org/events/level-up-leadership-experience-2023/. Those registered for IGNITE will receive the special discounted rates of $765 for members or $875 for nonmembers. Seats are limited.
[Add On] Level Up Leadership Experience - DAY 2
8:00 AM - 3:00 PM
Add to your IGNITE experience by registering for ACA's Level Up Leadership Experience. Learn more at https://www.acainternational.org/events/level-up-leadership-experience-2023/. Those registered for IGNITE will receive the special discounted rates of $765 for members or $875 for nonmembers. Seats are limited.
Exhibitor Set-Up
2:00 PM - 4:00 PM
Registration Open
2:00 PM - 6:00 PM
Exhibit Hall Preview
4:00 PM - 5:00 PM
IGNITE is packed with education, networking and fellow attendee enagement on top of all that Vegas has to offer. There's much to do and while the secret to finding more time in a day still a mystery, get a jump start on your to-dos and explore the Expo Hall during the Preview hours.
Welcome Reception
5:00 PM - 7:00 PM
The official opening of the Expo Hall is a can't miss event! Be sure to start your IGNITE experience off with friends, colleagues, and new acquaintances at the Welcome Reception.
Continental Breakfast in Expo Hall
8:00 AM - 9:00 AM
Jump start your day with coffee, a quick bite and a conversation with leading industry solutions providers.
Registration Open
8:00 AM - 4:00 PM
Main Stage Session
9:00 AM - 10:00 AM
Morning Break in Expo Hall
10:00 AM - 10:45 AM
Need a coffee refill? Swing in for a morning snack in the Expo Hall!
Concurrent Sessions 1
10:45 AM - 11:45 AM
Concurrent Sessions 2
12:45 PM - 1:45 PM
Lunch in Expo Hall
12:45 PM - 1:45 PM
Concurrent Sessions 3
2:00 PM - 3:00 PM
Afternoon Break in Expo Hall
3:00 PM - 3:45 PM
Concurrent Sessions 4
3:45 PM - 4:45 PM
Exhibitor Tear-Down
3:45 PM - 5:30 PM
Women's Networking Reception
5:00 PM - 6:00 PM
Join ACA women in collections for a little bubbly to start your Thursday morning - Vegas style! All are welcome. RSVP when you register for IGNITE.
Sponsored by:
Continental Breakfast
8:00 AM - 8:30 AM
Registration Open
8:00 AM - 10:00 AM
Concurrent Sessions 5
8:30 AM - 9:30 AM
Concurrent Sessions 6
9:45 AM - 10:45 AM
Concurrent Sessions 7
11:00 AM - 12:00 PM
Click each date above to expand the agenda and see full details currently available.
Sessions: Session titles and descriptions will be added once information is available.
PDUs: Attending IGNITE gives you 8 Professional Development Units towards ACA’s Designations.
Sponsors
While the conversation has been about how the pandemic impacted member agencies, at IGNITE we’re moving them into a growth mindset to help them see future possibilities. This mindset doesn’t transpire without the opportunities and solutions you provide.
Email us at [email protected] with questions and for more information.

Payscout
VIVA MIMOSAS! SPONSOR
Payscout is modernizing payment processing in the ARM industry with Agent- and Debtor-facing solutions for one-time and recurring payments via API, Web Portal, IVR, Text, Chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.
5900 Sepulveda Blvd.
Sherman Oaks, CA 91411
(888) 689-6088

TEC Services Group, Inc.
NAME BADGE SPONSOR
TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.
5926 Palmer Blvd
Sarasota, FL 34232-2842
(941) 375-0300

VoApps DirectDrop Voicemail
LANYARDS SPONSOR
For over a decade, VoApps DirectDrop Voicemail has been the #1 outbound contact channel in collections to generate right-party connects. Contact thousands of consumers in a matter of minutes. New clients can be up and running in two business days so you can see the results firsthand.
5725 Buford Hwy NE
Atlanta, GA 30340-1230
(855) 737-1596

Solutions By Text
TEXT MESSAGING SPONSOR
Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
(800) 979-1212
Exhibitors
While the conversation has been about how the pandemic impacted member agencies, at IGNITE we’re moving them into a growth mindset to help them see future possibilities. This mindset doesn’t transpire without the opportunities and solutions you provide.
Email us at [email protected] with questions and for more information.
Applied Innovation, Inc.
93 Eastmont Ave Ste 112
East Wenatchee, WA 98802-5305
(509) 886-3100
Website
Finvi
1150 W Kilgore Ave
Muncie, IN 47305-1588
(765) 751-7000
Website
FocusOne
13200 N Haggerty Rd
Plymouth, MI 48170-4285
+1 (248) 229-0527
Website
Intelligent Contacts, Inc
5345 Towne Square Dr Ste 130
Plano, TX 75024-2455
972-784-5600
Website
LiveVox, Inc.
655 Montgomery St Ste 1000
San Francisco, CA 94111-2629
(415) 671-6000
Website
Matrix Imaging Solutions, Inc.
6341 Inducon Dr E
Sanborn, NY 14132-9097
(716) 504-9700
Website
Payscout LLC
5900 Sepulveda Blvd.
Sherman Oaks, CA 91411
(888) 689-6088
Website
Prodigal
655 Castro St Ste 2
Mountain View, CA 94041-2019
(650) 802-7795
Website
Renkim Corporation
13333 Allen Rd
Southgate, MI 48195-2216
(734) 374-8300
Website
RevSpring
38705 7 Mile Rd Ste 450
Livonia, MI 48152-3979
+1 (866) 310-8001
Website
Solutions By Text
5001 Spring Valley Rd Ste 1000E
Dallas, TX 75244-3951
(800) 979-1212
Website
TCN
162 N 400 E Ste B200
Saint George, UT 84770-7132
+1 (866) 745-1900
Website
TEC Services Group, Inc.
5926 Palmer Blvd
Sarasota, FL 34232-2842
(941) 375-0300
Website
The Intelitech Group
4800 NW Camas Meadows Dr Ste 220
Camas, WA 98607-7698
(360) 260-9780
Website
VoApps DirectDrop Voicemail
5725 Buford Hwy NE
Atlanta, GA 30340-1230
(855) 737-1596
Website
Hotel
Caesars Palace
Caesars Palace Las Vegas is more than just a hotel. It is a royal guest experience with luxurious rooms, legendary entertainment, celebrity chef restaurants and the finest amenities. Secure a room at the group rate of $159 and the resort fee of $40 before February 27, 2023.
Room Reservations
Caesars Palace Las Vegas
3570 S Las Vegas Blvd
Las Vegas, NV 89109
Book Your Room Online
Room Rate Cut-Off: Monday, February 27, 2023
Room Rate: $159 Run of House, $40 Resort Fee discounted for ACA Attendees (normally $45)
For guests that prefer to phone in their reservations, please call the Reservation Center at 866-227-5944 and reference the ACA International 2023 IGNITE group, to secure a reservation in the group block.
Room Rate Notes
Prices above are per room per night PLUS the following:
- $40 Resort Fee per room per night (discounted for ACA attendees, regularly $45)
- Applicable local and state taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
The Resort Fee includes:
- Unlimited local phone calls (no long distance or international calls).
- Two (2) Guest admissions per day to the Fitness Center (does not include use of the spa).
- In-room internet access to include two (2) devices per room per day.
Beware of Unknown Housing Services
No third party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
McCarran International Airport (LAS) is located 3.5 miles from Caesars Palace Las Vegas. In additional to car rental and taxi, ground transportation options to/from LAS include Lyft and Uber.
Registration rates are available on the IGNITE registration page here.
Did you know group discounts are available for as low as $599 until February 15th?
Group discounts are available in two tiers. See pricing grid on the IGNITE registration page for details. Everyone must be from the same company and register in the same transaction for discounted rates to apply. Group discounts apply only to those with “Company” memberships.
Level Up Leadership Experience
IGNITE attendees can add this event to their registration starting at $765 for members and $1,425 for nonmembers. (Normally $985 and $1,645).
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.
You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than February 7, 2023. No refunds will be granted on or after February 8, 2023, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel”) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information, including the names, addresses, phone numbers and/or e-mail addresses of attendees and their guests, to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy. Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
Updated June 21, 2022
A safe and comfortable experience at ACA International’s (“ACA”) 2023 IGNITE (“Event”) is a top priority for ACA as we plan for your arrival at the Caesars Palace Las Vegas (“Hotel”) in Las Vegas, NV. We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Las Vegas, Clark County and State of Nevada, and the CDC, including those stated here and onsite at the event. ACA and Hotel reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
Our host venue, Caesars Palace Las Vegas, a Caesars Entertainment property, released their Health and Safety Protocols that provide in-depth details on how they facilitate a safe, secure and healthy environment onsite for all participants, both in terms of the ACA Convention and hotel room accommodations.
ACA – On-site COVID-19 Safety
Masks
- Mask protocol will follow Southern Nevada Health District (SNHD) and CDC
- Please bring your own masks. ACA will have disposable masks available if you need them.
PARTICIPANTS – Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of the Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Quarantine & Isolation protocols before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during the Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and Hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country