
Fall Forum 2022

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This event brings members together annually in Chicago and features education and solutions for members to advance in the industry.
Learn more about our education tracks and exhibiting/sponsoring opportunities below.
3 Education Tracks
Exhibits & Sponsorships
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Fall Forum. Join us in Chicago as an exhibitor! Email us at [email protected] with questions and for more information. Click here for the Exhibitor & Sponsor ProspectusSchedule
[ADD-ON] Visionaries, ACA Women Leading the Way
7:45 AM - 4:30 PM
Add to your Fall Forum experience by registering for ACA's Visionaries conference! Those registered for Fall Forum will receive the special discounted rates of $499 for members and $795 for nonmembers. Seats are limited.
Visionaries is a goal-centered, engaging experience for women at every level of an organization. The two-day event offers incredible opportunities for business networking, career empowerment, and personal growth. All are welcome.
Each person who attends the conference is a visionary. Each attendee is there to:
- Discover that they are a visionary if they didn’t think they were when they walked into the room.
- Share their knowledge and experiences to help others define what success in the industry looks like.
- Create or add to a vision for their own professional and personal development through content learned in sessions and through connecting with other women in the industry.
Visionaries Agenda:
- Tuesday, November 1: 6:30 - 8:30 PM
- Wednesday, November 2: 7:45 AM - 4:30 PM
Visit the Visionaries event page to see the full slate of sessions offered and detailed schedule.
Exhibitor Set-Up
3:00 PM - 4:30 PM
Registration Open
3:00 PM - 6:30 PM
Sponsored by:
Reception Guest
5:00 PM - 7:00 PM
Welcome Reception in Expo Hall
5:00 PM - 7:00 PM
Sponsored by:
Continental Breakfast
7:45 AM - 8:15 AM
Sponsored by:
Registration Open
7:45 AM - 4:00 PM
Sponsored by:
A Bipartisan Election Outlook with Washington Insiders
8:15 AM - 9:15 AM
Join Washington insiders Nadeam Elshami and Brian Wild as they provide bipartisan and bicameral based predictions about the election, which falls less than one week after Fall Forum.
Elshami, who served for 25 years in Congress departing as chief of staff to House Democratic Leader Nancy Pelosi (D-CA) and Wild, who worked in the White House in the Bush Administration and as Patrick Toomey’s (R-PA) chief of staff, among many other roles as a congressional staffer, will base their election prediction on their unique insights on both sides of the aisle and experiences with campaigns. As Washington, DC comes to Chicago, this discussion is a must see for all interested in what the future political environment holds, which will have major implications for the ARM Industry.
Morning Break in Expo Hall
9:15 AM - 10:00 AM
Sponsored by:
Now Go Do that Voodoo that You Do…
10:00 AM - 11:00 AM
Want the secret sauce to staying in business? Our agencies and our healthcare clients are facing the same pressures of changing laws that affect our viability. The key for all of us to weather the storm is good advocacy! Come find out everything you always wanted to know about building and participating in a grassroots advocacy program with your Healthcare clients. This session will focus on the how what, why, and when of building and promoting advocacy relationships on a local and state level.
WFH: Managing the New Normal
10:00 AM - 11:00 AM
This session will dive into the management, monitoring, and engagement of work-from-home (WFH) agents. WFH is here to stay, and we’ll shed light on why it should be embraced. If set up correctly, your WFH agents will bring in more revenue, reduce your overall costs, decrease complaints and increase morale. You’ll hear practical insight from the speakers’ experiences to give you actionable ideas, methods, and takeaways to bring back to your organization.
[MEMBERS ONLY] Attorney Well-Being and Mental Health (ETHICS)
10:00 AM - 11:00 AM
Attorneys face a wide range of stressors in their daily work lives that may pose unique mental health challenges. Normalizing the discussion of these health concerns and managing them is crucial for sustaining well-performing client services. In this session, you will learn:
· How litigation and collection practices may trigger mental health concerns.
· Common warning signs to help you monitor your colleagues, employees, and yourself for signs of distress.
· Resources to help when you or your coworkers are struggling.
· Steps lawyers can take to develop resilience and self-care techniques.
The Financial Literacy of Your Front-Line Collectors
11:10 AM - 12:10 PM
It is common for many of us to hire collectors without prior collection experience. We often expect our collectors to be naturally great conversationalists. Our bottom line relies on these conversationalists to talk effectively and intelligently about money all day. What are your employees’ abilities to actually do this and what is their overall financial literacy level—or lack of? In this session, you’ll learn how you can ensure your front-line debt collectors are set up for success throughout their training and development to have a well-rounded sense of financial literacy. In this session, you will learn:
· Which tools and systems you should have in place during onboarding to set your new hire up for financial literacy success.
· Resources you can provide to your staff to continuously support them. For example, ACA’s Know My Debt website: www.knowmydebt.com)
· How to address this topic throughout the year.
You’ll also learn how to support your staff in their financial literacy journey from a personal perspective, not just what serves your business. You will walk away with concrete solutions that can be implemented right away!
The “No Surprises Act” And Its Unfortunate Surprises For Collectors!
11:10 AM - 12:10 PM
Unintended consequences abound. Surprises everywhere. How can an Act intended to “resolve” billing issues and treatment costs at the “front end” (before and when the patient/consumer receives treatment) be used to negatively impact collections that place at the “back end” of the billing cycle? The No Surprise Act was enacted to give consumers “up front” information on what their treatment will cost them out-of-pocket. But somehow the Act has been interpreted to ensnare collection professionals long after the Act’s intended popping of all “surprise” bubbles was supposed to have taken place.
We will explore the CFPB’s Bulletin on this topic that reads, in part: “The Bureau reminds debt collectors about [the] FDCPA prohibition . . . on misrepresentations [which] includes misrepresenting that a consumer must pay a debt stemming from a charge that exceeds the amount permitted by the No Surprises Act. Thus, for example, a debt collector who represents that a consumer owes a debt arising from out-of-network charges for emergency services may violate the prohibition on misrepresentations if those charges exceed the amount permitted by the No Surprises Act.”
Come and hear how this tortured path impacting collectors came to be. More important, come learn about some processes and procedures that you might consider implementing to help lessen your risks associated with yet another regulation (intended for others), is being interpreted as applicable to the collections of that debt.
[MEMBERS ONLY] The New Tactics by the CFPB and FTC: Ignorance Is Not Bliss!
11:10 AM - 12:10 PM
The new administrations at the CFPB and FTC are not only aggressive in terms of content, they are also changing the process and ways in which they are conducting investigations and audits. They are truly acting as prosecutors, not regulators. This new dynamic is causing companies to revisit the “best practices” playbook for responding to governmental investigations, inquiries and audits. Attend this interactive and workshop-style session to learn the ways in which they are changing the way they operate and some strategies for your success.
In this session, you will learn:
· New techniques and protocols used by the agencies, including current best practice trends.
· Subjects of interest to the agencies that impact our industry, including high-level compliance initiatives that companies should consider to minimize regulatory and enforcement risks.
· Risk management strategies being implemented by major stakeholders in the industry.
· Emergency action plan strategies and tasks to be considered.
Lunch & Learn in Expo Hall
12:10 PM - 1:20 PM
Let’s take a break from sessions and learn about each other. If you could make a holiday, what would it be? Have you ever met a celebrity? Would you rather? Pick from 23 table topics and enjoy fun conversations during lunch.
Sponsored by:
Guidance from the CFPB: A Wolf in Sheep’s Clothing
1:20 PM - 2:20 PM
Months after Rohit Chopra was seated as the director of the Consumer Financial Protection Bureau (CFPB), he announced his plans to approach regulation. He explained the CFPB will move away from “highly complicated rules that have long been a staple of consumer financial regulation” and toward formulating simpler rules and issuing significantly more guidance. These words have sent shock waves through the ARM industry because they mark a new kind of CFPB—one that abandons the administrative rigor required for rulemaking for its more informal stepsister, guidance.
Between January 2022 and October 2023, the bureau released over eight guidance bulletins and advisory opinions and initiated as many enforcement actions. This session will give you a fast-paced look at the CFPB’s new rules for debt collection—not the ones we know as Reg F, but new, stringent rules dressed as helpful guidance.
How to Use Analytics and Data to Monitor, Audit and Coach Healthcare Collectors from Cradle to Grave
1:20 PM - 2:20 PM
Getting Healthcare collectors to be stars takes a lot of monitoring auditing and coaching. They can be trained and still not use their knowledge where they need to, allowing them to be the most effective. In this session, two healthcare collection experts will share ways to use analytics and other data and tools to know where to help your healthcare collectors improve continuously from the cradle to the grave. You should be able to accurately assess if they are using the education and tools, you gave them to understand the patient and the most efficient ways to handle healthcare accounts. Are they responding appropriately, looking for all your healthcare client expects them to be? You will find this session helpful to leaders monitoring their collectors so they can achieve the best results while collecting healthcare debt.
[MEMBERS ONLY] Navigating Risk in Consumer Communication Channels
1:20 PM - 2:20 PM
An omnichannel communication strategy can introduce both benefits and risks. In this session, you will learn:
· What communication channels are available, the risks associated with each and the best way to implement those that fit within your company’s risk tolerance and within the confines of the Telephone Consumer Protection Act (TCPA) and Fair Debt Collection Practices Act (FDCPA).
· Recommendations provided by the Consumer Financial Protection Bureau under Regulation F.
· The trials and tribulations of the carrier and aggregators attempts to block debt collection text messages.
Afternoon Break in Expo Hall
2:20 PM - 3:00 PM
Sponsored by:
This is Not the End of Healthcare Collections
3:00 PM - 4:00 PM
This is Not the End of Healthcare Collections:Utilization of Technology and Strategies to Maintain the Bottom Line
The new and restrictive state and Federal rules keep piling on, clients continue to put downward pressure on contingency fees, and finding and retaining staff is still a significant challenge – how does an agency continue to collect on healthcare debt while maintaining at least a modicum of bottom-line profitability?
In this session, you will learn how to regain control of your revenue through strategies and technology utilization.
The panel discussions will be focused around:
a. Account scoring and segmentation
b. Account scrubbing and data enrichment
c. Communication through text and email
d. Self service and chat
Tipping the Fence Sitters! Moving the Middle-of-the-Road Employee to a Motivated Top Performer
3:00 PM - 4:00 PM
Just when you thought “lazy” and “unprofessional” were among the worst employee characteristics, it turns out that the “middle-of-the-roaders" are even worse. Why? Because the middle-of-the-road employee is the semi-disengaged employee who shows up every day and does just enough to get by and stay employed because being mediocre isn’t a fireable offense.
In this session, you will learn:
- How to understand the engagement level of your workforce.
- How to transform the middle-of-the-road employee to a highly engaged employee.
- How to stop the middle-of-the-roader from recruiting your highly engaged employees to their side of the fence.
[MEMBERS ONLY] Strategies for Defense and Settlement of Mass-Volume Arbitrations
3:00 PM - 4:00 PM
Enterprising consumer counsel have learned to weaponize consumer contracts containing an arbitration provision with a class-action waiver. Now, when an action may be best addressed through a class action, consumers' counsel find hundreds of consumers to bring individual claims with the American Arbitration Association, regardless of merits. Each action costs the defending company $3,400 in filing fees, such that consumers' counsel attempt to extort a settlement for less than that amount for each claimant This session will:
· Provide in-house legal counsel with an early strategy for reduction in arbitration fees.
· Provide strategies to shift financial risk away from the company and onto the consumers' counsel.
· Provide suggestions for arbitration provisions that may avoid the filing of mass-volume arbitrations in the future.
Exhibitor Tear Down
4:00 PM - 5:00 PM
Wheel of Prosperity Happy Hour
5:00 PM - 6:30 PM
Benefitting the ACPAC Administrative Fund. Additional fees apply.
Join in on a round of America’s favorite wheel game while supporting the ACPAC Administrative Fund. This event will be held at the hotel. Tickets are $65 and include hosted bar, snacks and the game. Limited space – buy your ticket today!
Sponsored by: Applied Innovation, Connect International, Martin Lyons Watts Morgan & Carlson & Messer.
Continental Breakfast
8:00 AM - 8:30 AM
Registration Open
8:00 AM - 10:00 AM
Sponsored by:
Put On Your ARM Advocacy Hat
8:30 AM - 9:30 AM
If you don’t tell our politicians what you want them to do, you have no right to complain or be surprised when they make poor choices that harm us, our businesses and our country.
So often, we attend conferences, hear about ACA’s advocacy efforts, get excited about participating, and then fail to follow through. Many of us get bogged down in the ambiguity of what we could do, and the time it would take. A lot of us are also intimidated by the thought of talking to our government officials, not knowing exactly what to say or do.
This session will provide specific steps to help you take immediate action while respecting your daily time constraints. We will not waste time trying to convince you to advocate—most of you want to do that already. “Why” is the not the hang-up; “how” is the hang-up.
In this session, you will learn:
· How to use ACA’s materials in your advocacy efforts.
· Practical ways you can immediately and effectively participate in the advocacy process.
· What some members (including the speakers) are doing on their own.
· Simple tips on how to effectively advocate within your already busy day.
The Pros And Cons of Reporting Healthcare Debt
8:30 AM - 9:30 AM
Due to the way the CFPB has messaged medical debt credit reporting, even agencies who don’t currently credit report medical debt are negatively impacted by patients’ responses to this national change.
In this healthy debate, Jeffrey S. Berenholz, Esq.,Chief Legal and Compliance Officer
Annuity Health will depress us all by discussing the numerous reasons NOT to report healthcare debt, while Paul Sachtleben, President, Frost-Arnett Company holds the unenviable position of defending the practice.
Scott Purcell, Chief Executive Officer, ACA International, will wrap up the session by providing the key elements of conversations you should be having with your Provider clients about how these changes will negatively impact their recovery.
Expect to walk away with a clear understanding of the risks, costs, and benefits associated with reporting healthcare debt so you and your provider you can more confidently make educated credit reporting decisions.
[MEMBERS ONLY] KISS for an Attorney (Not the Rock Band): Keeping Information Security Sensible
8:30 AM - 9:30 PM
This fun-filled session will cover the pending FTC Safeguards Rule requirements going into effect on Dec. 9. Learn how to meet the requirements that are coming and hear an overview of how these requirements are mapped to current data security frameworks your businesses may be already adhering to. In addition, we will look at state regulators' new information security inspection guidelines and use them to accomplish these objectives:
· Help you develop a gap assessment you can perform regarding your written information security policies
· Identify key areas where training and awareness would be an essential preventive strategy.
· Provide some practical suggestions on updating your WISP (written information security policy).
Medical Debt and the ever changing regulatory landscape
9:40 AM - 10:40 AM
This presentation will discuss the recently enacted No Surprises Act as well as recent State laws and regulations targeting medical debt collections and the CFPB's position on medical debt collection and credit reporting. We also will discuss how the CRAs have modified their policies in response to the CFPB's guidance. We will finish with a discussion of how this all may affect an agency's ability to stay compliant with collections and reporting of medical debt.
Three objectives:
1. Understanding the No Surprises Act and other State Laws Affecting Medical Debt Collections
2. Understanding the CFPB guidance in the Area of Medical Debt Collections and Credit Reporting
3. Understanding Areas of Concern in Maintaining Compliance
The Procrastinator’s Guide to Compliance with the New FTC Safeguards Rule
9:40 AM - 10:40 AM
Procrastinators, beware! The new FTC Safeguards Rule is coming. In this session, you will learn:
· What do agencies and law firms need to do to be prepared and compliant before Dec. 9, 2022.
· The expectations for small businesses under the FTC Safeguards Rules including agencies and collection law firms.
· How to build on what your law firm already has in place.
· What vendors can help you jump-start compliance steps.
[MEMBERS ONLY] Grasping Defeat From the Jaws of Victory (ETHICS)
9:40 AM - 10:40 AM
Grasping Defeat From The Jaws Of Victory: Don't Let Your Defensible Consumer Claim Go Sideways Through Initial Pleadings And Discovery (ETHICS)
Dealing with initial pleadings and the discovery process in technical, low or no-damage consumer claims can be a frustrating distraction for defendants, who may be tempted to follow a basic playbook of removal and immediate motions while placing discovery matters on the back-burner and hoping the case goes away. However, if the initial phases and discovery in consumer litigation are not handled with care, a seemingly innocuous or even frivolous case can suddenly go sideways. Discuss and learn about examples of mistakes in removal, initial pleadings, and discovery that can put you in a bad light with the Court, give rise to attorney ethics issues concerning fairness to opposing parties and candor toward the tribunal, and ultimately make a consumer claim more difficult to defend or efficiently resolve.
A Conversation with the Better Business Bureau
10:50 AM - 11:50 AM
A Conversation with the Better Business Bureau: Can the ARM Industry and the BBB See Eye-to-Eye on Consumer Protection?
The Better Business Bureau and the accounts receivable management industry have not always seen eye to eye with each other. Many in the industry see the BBB as an adversary. However, in many cases, there is more that unites us than divides us. Both groups care about consumer protection and consumer trust. Attend this session to hear from two industry experts and an executive with the Better Business Bureau on how we can work with each other to build a relationship that, first and foremost, helps the consumer. In this session, you will learn:
· How the BBB can help companies in the ARM industry manage and improve their brand and reputation.
· Why you should respond to BBB complaints and how to properly do so.
· How the BBB rating system works and how you can improve your rating.
· The process for which the BBB verifies and publishes reviews.
· The relationship between the BBB and state AGs, state consumer protection agencies, the FTC and the CFPB.
[MEMBERS ONLY] 50-State Compliance Road Trip
10:50 AM - 11:50 AM
Join our panel of seasoned collection compliance attorneys for a fast-paced collections compliance trek across all 50 states. During our trip, attendees will refresh on various state collection requirements, as well as best practice recommendations to reduce and manage related operational risk. At each stop, we will discuss notable state requirements and other developments relating to consumer contact strategies, consumer-facing communications, fair treatment, collection litigation, medical and student loan collections, licensing, and more. We also will anticipate what is coming around the bend as we drive into 2023. Fasten your seatbelts!
Click each date above to expand the agenda and see full details currently available.
PDUs:
Attending fall forum gives you 7 Professional Development Units towards ACA’s Designations.
CLEs:
Up to 7 CLE credits are available for fall forum. ACA will apply for CLE credits for all states requested by attendees. Requests must be submitted by September 30, 2022. Please note that approval from each state is not guaranteed, and legal education sessions are for ACA members only.
PDF Agenda: click here to access the agenda in PDF format to view, save and/or print.
Hotel
Radisson Blu Aqua Chicago
ACA looks forward to welcoming you to the Radisson Blu Aqua hotel in Chicago, Illinois. With a prime location in the heart of downtown Chicago, you can walk to Millennium Park, the Magnificent Mile and Navy Pier, when you’re not in sessions, of course! Secure a room here at ACA’s low rate of just $209. Rooms are limited – book soon!
Room Reservations
Radisson Blu Aqua Chicago
221 Columbus Drive
Chicago, IL 60601
Rate Information
Room Rate Cut-Off: Tuesday, October 11, 2022
Room Rate: $209 Run of House plus state/local taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Check-In Time: 3:00 PM
Check-Out Time: 12:00 PM
Subject to change.
Beware of Unknown Housing Services
No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
Chicago Midway International Airport (MDW) is located 13 miles from the Radisson Blu Aqua Chicago. O’Hare International Airport (ORD) is located 18 miles from Radisson Blu Aqua Chicago. In addition to car rental and taxi, ground transportation options to/from either MDW or ORD include Lyft, Uber and airport shuttle and train.
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Fall Forum. Join us in Chicago as an exhibitor! Email us at [email protected] with questions and for more information. 3200 Courthouse Ln 93 Eastmont Ave Ste 112 8800 E Raintree Dr Ste 210 602 N 9th St 1797 E Springdale Way 4057 Port Chicago Hwy Ste 300 7749 Tartan Fields Dr 1150 W Kilgore Ave 13200 N Haggarty Rd 5345 Towne Square Dr Ste 130 7601 Interactive Way 3470 McClure Bridge Rd # 2231 P.O. Box 42104 500 Franklin Turnpike Ste 201 1805 Clemson Road, #292414 4300 Montgomery Ave Ste 105 13333 Allen Rd 38705 7 Mile Rd Ste 450 5001 Spring Valley Rd Ste 1000E 162 N 400 E Ste B200 5926 Palmer Blvd 4800 NW Camas Meadows Dr Ste 220 5725 Buford Hwy NE 2025 E Beltline Ave SE Ste 105Exhibitors
ACA Central
Eagan, MN 55121-1585
(952) 926-6547
WebsiteApplied Innovation Inc.
East Wenatchee, WA 98802-5305
(509) 886-3100
WebsiteBillingTree, a REPAY Company
Scottsdale, AZ 85260-3963
(602) 443-5900
WebsiteBloodhound® Software
Manitowoc, WI 54220-3924
+1 (800) 236-6906
WebsiteCollexin, Inc.
Draper, UT 84020-8862
(801) 414-9914
WebsiteCompuMail, Inc.
Concord, CA 94520-1160
(360) 260-1888
WebsiteezPay365
Dublin, OH 43017-8772
(614) 738-4900
WebsiteFinvi
Muncie, IN 47305-1588
(765) 751-7000
WebsiteFocusOne
Plymouth, MI 48170
(313) 624-3360
WebsiteIntelligent Contacts, Inc
Plano, TX 75024-2455
972-784-5600
WebsiteLatitude by Genesys
Indianapolis, IN 94014-3890
561-408-0994
WebsiteNumber Sentry
Duluth, GA 30096-9998
(678) 915-2501
WebsitePayce
Cincinnati, OH 45242
224-301-6418
WebsitePayscout
Ramsey, NJ 07446
(888) 689-6088
WebsitePeak Revenue Learning
Columbia, SC 29229
(803) 521-0030
WebsiteQuantrax Corporation, Inc.
Bethesda, MD 20814-4442
(301) 657-2084
WebsiteRenkim Corporation
Southgate, MI 48195-2216
(734) 374-8300
WebsiteRevSpring
Livonia, MI 48152-3979
+1 (866) 310-8001
WebsiteSolutions By Text
Dallas, TX 75244-3951
(800) 979-1212
WebsiteTCN, Inc.
Saint George, UT 84770-7132
+1 (866) 745-1900
WebsiteTEC Services Group Inc.
Sarasota, FL 34232
(941) 375-0300
WebsiteThe Intelitech Group
Camas, WA 98607-7698
(360) 260-9780
WebsiteVoApps DirectDrop Voicemail
Atlanta, GA 30340
(855) 737-1596
WebsiteWebRecon LLC
Grand Rapids, MI 49546-7673
(616) 682-5327
Website
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Fall Forum. Join us in Chicago as a Sponsor! Email us at [email protected] with questions and for more information. NAME BADGE SPONSOR DEBT BUYERS: What would it mean if you could: see an agency remittance before it was made, see agency payments & postdates in your system in real-time, or run liquidation reports to see projections weeks or months in advance? AGENCIES: How do you: ensure remote collection staff are working effectively, view agent desktops in real-time to audit activity, and whitelist IP addresses to protect unauthorized access to consumer data? With BEAM, it’s easy! Visit us today at beamsoftware.com. 4081 Lakewood Ranch Boulevard, Suite 100 LUNCH SPONSOR Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules. 500 Franklin Turnpike Ste 201 INTERACTIVE TOUCHSCREEN SPONSOR TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections. 5926 Palmer Blvd LANYARD SPONSOR VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days. 5725 Buford Hwy NE PEN SPONSOR CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries. 4057 Port Chicago Hwy Ste 300 WELCOME RECEPTION SPONSOR Proven leaders in more states and more areas of consumer financial services law. Regulation of debt collection, privacy, licensing, bankruptcy, state and federal compliance, AG and regulatory actions. Class action defense litigation. A team of skilled and seasoned attorneys with decades of experience representing the broader consumer financial services industry. 5851 Legacy Cir Ste 600 REGISTRATION SPONSOR Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com. 901 Warrenville Road, Ste 525 THURSDAY PM BREAK SPONSOR Founded in 2012, RNN Group has spent the last 10 years focusing on correct and compliant data service solutions for financial institutions, including front end application verification services, fraud detection tools, accurate customer data, and verified asset monitoring. RNN clients include financial institutions, multi-industry lenders, collection law firms, collection agencies, and debt buyers. 101 Marietta St NW Ste 3305 EVENT APP SPONSOR InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access & consumer applications, real-time backups, monthly updates & upgrades, and inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security. 201 NE Park Plaza Dr Ste 222 ATTENDEE BAG SPONSOR Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk. 655 Castro St. Ste 2 THURSDAY BREAKFAST SPONSOR Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises. 135 Madison Ave NOTEPADS SPONSOR We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology. We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology, we help businesses remove payment barriers, optimize operating costs and increase acceptance rates both locally and globally. We deliver all the solutions businesses need to provide a flawless payment experience. Wherever and however payments are made. With the best merchant services out there, our goal is to empower businesses to make the world their local marketplace. 1100 Boulevard Rene-Levesque West, #900 TEXT MESSAGING SPONSOR Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets. 5001 Spring Valley Rd Ste 1000ESponsors
Beam Software
Sarasota, FL 34240
(866) 620-3445
Payscout
Ramsey, NJ 07446
(888) 689-6088
TEC Services Group Inc.
Sarasota, FL 34232
(941) 375-0300
VoApps DirectDrop Voicemail
Atlanta, GA 30340
(855) 737-1596
CompuMail, Inc.
Concord, CA 94520-1160
(360) 260-1888
Maurice Wutscher LLP
Plano, TX 75024-5969
(512) 949-5914
Provana, LLC
Lisle, IL 60532
(331) 229-8642
RNN Group, Inc.
Atlanta, GA 30303-2730
(866) 466-5996
InterProse
Vancouver, WA 98684-5877
844-244-1135
Prodigal
Mountain View, CA 94041
(650) 802-7795
Skit.ai
New York, NY 10016-6742
+1 (646) 209-1381
Nuvei
Montreal, Quebec H3B 4N4
514-313-1190
Solutions By Text
Dallas, TX 75244-3951
(800) 979-1212
*Applied only to those with company memberships. If you are registering as part of a group for discounted rates, the first person must have a fully completed and paid registration before the discounted rate for additional individuals will apply. Discounted “Member Additional Registrants” rate will be reflected once you get to the shopping cart to check-out.
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.
You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than September 21, 2022. No refunds will be granted on or after September 22, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel”) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
COVID-19 Safety Protocols
Updated June 21, 2022
A safe and comfortable experience at ACA International’s (“ACA”) 2022 Fall Forum and Expo (“Event”) is a top priority for ACA as we plan for your arrival at the Radisson Blu Aqua Hotel Chicago (“Hotel”). We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, Cook County, the state of Illinois and the CDC, including those stated here and onsite at the event. ACA and Venues reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
Our host venue, Radisson Blu Aqua Chicago, a Radisson Hotels property, released their Health and Safety Protocols, including Meetings & Events protocols, that provide in-depth details on how they facilitate a safe, secure and healthy environment onsite for all participants, both in terms of the Event and hotel room accommodations. Though PCR and antigen testing can be pre-ordered through Radisson, ACA will not be requiring advance or on-site testing at the Event.
ACA – On-site COVID-19 Safety
Masks
- Mask protocol will follow Illinois Department of Public Health and CDC guidelines.
- Please bring your own masks. ACA will have disposable masks available if you need them.
- Hand sanitizer will be available the meeting space.
PARTICIPANTS - Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Travel Guidance before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19 or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country