
Fall Forum 2022
This event brings members together annually in Chicago and features education and solutions for members to advance in the industry. Education tracks include legal education, health care, and wildcard hot topics.
Call for Presentations – Due August 18th @ Noon Central Time
Submit Here
ACA is currently seeking speakers that are passionate with dynamic and motivating presentations that will resonate with our forward-thinking members. This year’s sessions will cover legal education, health care and wild card hot topics. Click on the link above to learn more about the speaking opportunities available for this event.
Legal Education Sessions
This track will feature education created by attorneys, for attorneys. Attendees of this track will be able to earn CLE credits. We are particularly looking for innovative, creative, timely and industry-specific topics that might highlight a particular area of expertise from the presenter’s respective law firms. What do you think your industry colleagues need to know to do their jobs more effectively? What is happening now or on the horizon that needs to be on every lawyer’s educational menu of critical topics? Proposed topics that qualify for ethics CLE credits are encouraged.
Health Care Sessions
We are particularly looking for innovative, creative, industry-specific topics are not only timely and relevant but future-focused. What do you think your industry colleagues need to know to do their jobs more effectively in the health care space?
Wild Card Sessions
We don’t want to put this year’s Fall Forum breakout session in a box. Instead, we are confidently trusting our most talented and knowledgeable members to submit what they know are important and relevant topics the ARM Industry needs to learn about.
Call for Ideas
We welcome ideas even if you do not want to speak! If you have ideas to submit but do not wish to facilitate or speak, submit your ideas to Bruno Lozano at [email protected]. Feel free to suggest industry experts you would like to hear as well.
Exhibits and Sponsorships Now Available
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Fall Forum. Join us in Chicago as an exhibitor! Email us at [email protected] with questions and for more information. Click here for the Exhibitor & Sponsor Prospectus.
Schedule
Exhibitor Set-Up
3:00 PM - 4:30 PM
Registration Open
3:00 PM - 6:30 PM
Sponsored by:
Welcome Reception in Expo Hall
5:00 PM - 7:00 PM
Continental Breakfast
7:45 AM - 8:15 AM
Registration Open
7:45 AM - 4:00 PM
Sponsored by:
Main Stage Session
8:15 AM - 9:15 AM
Morning Break in Expo Hall
9:15 AM - 10:00 AM
Breakout Sessions 1
10:00 AM - 11:00 AM
Sessions will cover legal education, health care and wild card hot topics.
Breakout Sessions 2
11:10 AM - 12:10 PM
Sessions will cover legal education, health care and wild card hot topics.
Lunch & Learn in Expo Hall
12:10 PM - 1:20 PM
Sponsored by:
Breakout Sessions 3
1:20 PM - 2:20 PM
Sessions will cover legal education, health care and wild card hot topics.
Afternoon Break in Expo Hall
2:20 PM - 3:00 PM
Breakout Sessions 4
3:00 PM - 4:00 PM
Sessions will cover legal education, health care and wild card hot topics.
Exhibitor Tear-Down
3:00 PM - 5:00 PM
Continental Breakfast
8:00 AM - 8:30 AM
Registration Open
8:00 AM - 10:00 AM
Sponsored by:
Breakout Sessions 5
8:30 AM - 9:30 AM
Sessions will cover legal education, health care and wild card hot topics.
Breakout Sessions 6
9:40 AM - 10:40 AM
Sessions will cover legal education, health care and wild card hot topics.
Breakout Sessions 7
10:50 AM - 11:50 AM
Sessions will cover legal education, health care and wild card hot topics.
Click each date above to expand the agenda and see full details currently available.
Additional details, including session titles and descriptions will be added once available in September.
PDUs:
Attending fall forum gives you 7 Professional Development Units towards ACA’s Designations.
CLEs:
Up to 7 CLE credits are available for fall forum. ACA will apply for CLE credits for all states requested by attendees. Requests must be submitted by September 30, 2022. Please note that approval from each state is not guaranteed, and legal education sessions are for ACA members only.
Hotel
Radisson Blu Aqua Chicago
ACA looks forward to welcoming you to the Radisson Blu Aqua hotel in Chicago, Illinois. With a prime location in the heart of downtown Chicago, you can walk to Millennium Park, the Magnificent Mile and Navy Pier, when you’re not in sessions, of course! Secure a room here at ACA’s low rate of just $209. Rooms are limited – book soon!
Room Reservations
Radisson Blu Aqua Chicago
221 Columbus Drive
Chicago, IL 60601
Rate Information
Room Rate Cut-Off: Tuesday, October 11, 2022
Room Rate: $209 Run of House plus state/local taxes
A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.
Check-In Time: 3:00 PM
Check-Out Time: 12:00 PM
Subject to change.
Beware of Unknown Housing Services
No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.
Important Travel & Ground Transportation Notes
Chicago Midway International Airport (MDW) is located 13 miles from the Radisson Blu Aqua Chicago. O’Hare International Airport (ORD) is located 18 miles from Radisson Blu Aqua Chicago. In addition to car rental and taxi, ground transportation options to/from either MDW or ORD include Lyft, Uber and airport shuttle and train.
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Fall Forum. Join us in Chicago as an exhibitor! Email us at [email protected] with questions and for more information. 3200 Courthouse Ln Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing more than 230,000 industry employees. ACA establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers. 1797 E Springdale Way At Collexin, we increase collections and decrease frustrations by using machine learning to optimize the collections process. Using automated emails, texts, and other electronic communications, we improve the bottom line for collection agencies while increasing customer satisfaction. Optimized for Regulation F. 4057 Port Chicago Hwy Ste 300 CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries. 3470 McClure Bridge Rd # 2231 Number Sentry’s innovative, data-driven outbound calling solutions help you eliminate call blocking and call labeling on your outbound calls, while enhancing your brand’s exposure in the voice channel. Our technology enabled calling solutions will maximize your Customer Interaction Ratio while optimizing your telecom spend. 500 Franklin Turnpike Ste 201 Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules. 38705 7 Mile Rd Ste 450 Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options. 5001 Spring Valley Rd Ste 1000E Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options. 162 N 400 E Ste B200 TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums of maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. 4800 NW Camas Meadows Dr Ste 220 TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums of maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. 5725 Buford Hwy NE VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days. 2025 E Beltline Ave SE Ste 105 WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.Exhibitors
ACA Central
Eagan, MN 55121-1585
(952) 926-6547Collexin, Inc.
Draper, UT 84020-8862
(801) 414-9914CompuMail, Inc.
Concord, CA 94520-1160
(360) 260-1888Number Sentry
Duluth, GA 30096-9998
(678) 915-2501Payscout
Ramsey, NJ 07446
(888) 689-6088RevSpring
Livonia, MI 48152-3979
+1 (866) 310-8001Solutions By Text
Dallas, TX 75244-3951
(800) 979-1212TCN
Saint George, UT 84770-7132
+1 (866) 745-1900The Intelitech Group
Camas, WA 98607-7698
(360) 260-9780VoApps DirectDrop Voicemail
Atlanta, GA 30340
(855) 737-1596WebRecon LLC
Grand Rapids, MI 49546-7673
(616) 682-5327
Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Fall Forum. Join us in Chicago as a Sponsor! Email us at [email protected] with questions and for more information. LUNCH SPONSOR Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules. 500 Franklin Turnpike Ste 201 LANYARD SPONSOR VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days. 5725 Buford Hwy NE PEN SPONSOR CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries. 4057 Port Chicago Hwy Ste 300 REGISTRATION SPONSOR Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com. 901 Warrenville Road, Ste 525 ATTENDEE BAG SPONSOR Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk. 640 W California Ave Ste 210 TEXT MESSAGING SPONSOR Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets. 5001 Spring Valley Rd Ste 1000ESponsors
Payscout
Ramsey, NJ 07446
(888) 689-6088
VoApps DirectDrop Voicemail
Atlanta, GA 30340
(855) 737-1596
CompuMail, Inc.
Concord, CA 94520-1160
(360) 260-1888
Provana, LLC
Lisle, IL 60532
(331) 229-8642
Prodigal
Sunnyvale, CA 94086-3624
(650) 802-7795
Solutions By Text
Dallas, TX 75244-3951
(800) 979-1212
*Applied only to those with company memberships. If you are registering as part of a group for discounted rates, the first person must have a fully completed and paid registration before the discounted rate for additional individuals will apply. Discounted “Member Additional Registrants” rate will be reflected once you get to the shopping cart to check-out.
Registration and Cancellation
By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.
You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.
A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than September 21, 2022. No refunds will be granted on or after September 22, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows.
Cancellations Due to COVID-19
If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.
Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel”) must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you.
Assumption of Risk and Waiver of Liability
By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.
The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.
In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.
Antitrust and Anti-Harassment Policy
ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff.
Reservation Information-Sharing
ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.
COVID-19 Safety Protocols
Updated June 21, 2022
A safe and comfortable experience at ACA International’s (“ACA”) 2022 Fall Forum and Expo (“Event”) is a top priority for ACA as we plan for your arrival at the Radisson Blu Aqua Hotel Chicago (“Hotel”). We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.
These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.
Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.
By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, Cook County, the state of Illinois and the CDC, including those stated here and onsite at the event. ACA and Venues reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.
HOTEL – Venue & Accommodations
Our host venue, Radisson Blu Aqua Chicago, a Radisson Hotels property, released their Health and Safety Protocols, including Meetings & Events protocols, that provide in-depth details on how they facilitate a safe, secure and healthy environment onsite for all participants, both in terms of the Event and hotel room accommodations. Though PCR and antigen testing can be pre-ordered through Radisson, ACA will not be requiring advance or on-site testing at the Event.
ACA – On-site COVID-19 Safety
Masks
- Mask protocol will follow Illinois Department of Public Health and CDC guidelines.
- Please bring your own masks. ACA will have disposable masks available if you need them.
- Hand sanitizer will be available the meeting space.
PARTICIPANTS - Self-Screening and Personal Accountability Commitment
Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of Event. In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms. Please review the CDC list of symptoms and CDC Travel Guidance before attending the Event.
If you are experiencing COVID-19 symptoms or test positive for COVID-19 or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during Event, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention. ACA and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.
TRAVEL – TSA & Airlines
Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:
Alaska Airlines
American Airlines
Delta Airlines
Frontier Airlines
JetBlue
Southwest Airlines
Sun Country