This month is jam-packed with education opportunities! Register now for industry insights on litigation strategies, cybersecurity tools and much more for the month of August.
08/01/2023 1:10 P.M.
6 minute read
Get a head start on your learning journey in August with ACA International’s Core Courses and Hot Topic seminars.
Our upcoming seminars highlight insights on cybersecurity tools to combat ransomware attacks, SMS communication, litigation and legal strategies, small agency tips and more.
ACA online education is included in the purchase of the All-Access Training Zone. If you’re already subscribed, the August education is included in the Training Zone Pass for you and your company. If not, invest in your employees by purchasing the Training Zone Pass today and access all of ACA’s live seminars, seminar recordings and the ACA How tutorials.
As a reminder: If you receive a notification that you are already registered for an event through ACA’s online events calendar (such as the monthly Water Cooler Chat or a recurring Hot Topic series) and need to modify it, you can log in to your ACA account, click on your name at the top right and select Event Registrations in the sidebar to manage your upcoming events list.
Don’t miss out! Take a look at these courses planned for August and save your spot now.
Essential Collection Skills and Techniques
Effective communication is the cornerstone of the collection industry. This scenario-based course, led by Teri Plunkett, ARNM, LLC, emphasizes positive verbal communication delivery and keen listening skills while applying professional questioning and negotiation techniques to build rapport with consumers, obtain accurate information, and overcome stalls and objections to achieving payment.
This event is from 10 to 11:30 a.m. CDT, Aug. 7-8. Visit the event webpage to register.
Innovation Stage Online: Open the Door to SMS Communication for Debt Collection
With recent changes in the debt collection industry concerning the ability to communicate with consumers via SMS, TCN has stepped up to the plate offering call centers with a pain-free process for compliant SMS communication. Get a better understanding of the compliance landscape concerning SMS communications and how to easily register numbers and utilize consent tracking with this Innovation Stage Online led by Michael Borden, senior account manager, and Jesse Bird, co-founder of TCN.
This seminar, sponsored by TCN, is from 2 to 3 p.m. CDT Aug. 10. Visit the seminar webpage to register.
At the Bar
This new, 45-minute interactive forum has been created to give ARM industry attorneys—both in-house counsel and litigation defense counsel—as well as ACA members in litigation management and compliance roles an opportunity to engage in collaborative, peer-led discussions focused on recent litigation trends.
At the Bar will be held at 1 p.m. on the second Friday of each month. This month’s webinar is from 1 to 1:45 p.m. CDT Aug. 11. Visit the event webpage to register.
Small Agency Jam Sessions
Join this new, monthly 30-minute power meetup, designed exclusively for small collection agencies (those with 50 or fewer employees), to share insights and innovations. This isn’t your typical industry gathering; it’s a fast-paced, high-energy exchange of ideas and experiences that will leave you feeling inspired and empowered.
The Small Agency Jam Sessions will be held at 11 a.m. on the second Monday of each month. This month’s webinar is from 11 to 11:30 a.m. CDT Aug. 14. Visit the event webpage to register.
Water Cooler Chat
The Water Cooler Chat is an uplifting, professional 30-minute networking event fueled by the Visionaries Committee. Take this opportunity to recharge by connecting with your industry peers, asking questions, getting feedback on an idea, or just hanging out!
Note: The monthly Water Cooler Chat is now held at 1 p.m. on the third Wednesday of each month. This month’s webinar is from 1 to 1:30 p.m. CDT Aug. 16. Visit the event webpage to register.
State Specifics for Collectors 3
This quarterly series, led by Nick Prola, general counsel at PFC, Stefanie Jackman, partner at Troutman Pepper, and Abigail Pressler, regulatory compliance attorney, will help alleviate confusion and help trainers, compliance officers and collectors in the ARM industry gain a better understanding of the most important state “can and can nots” and remain compliant on every call, no matter consumer location.
This month’s webinar is from 2 to 3 p.m. CDT Aug. 18. Visit the event webpage to register.
FDCPA Essentials for the ARM Industry
The Fair Debt Collection Practices Act (and its implementing Regulation F) is the primary federal law of the collection industry. Compliance success starts with understanding the consumer’s rights and your responsibilities under the FDCPA as a professional debt collector. This course, led by Irene Hoheusle, IFCCE, CCCO, will prepare you for everything you need to know about the FDCPA and how to stay compliant.
This month’s webinar is from 10 to 11:30 a.m. CDT Aug. 21-22. Visit the event webpage to register.
Innovation Stage Online: Must-Have Cybersecurity Tools to Combat Phishing And Ransomware
In this session, sponsored by TPx and led by Jonathan Goldberger, senior vice president of security practice and strategic sales at TPx, you will discover the transformative power of the right anti-ransomware “tools,” such as security awareness training, inbox detection, ransomware assessment and more. These solutions can help you combat cyber threats and meet major regulatory requirements. Financial institutions are the most likely target for phishing attacks, so this session is not to be missed!
This seminar is from 2 to 3 p.m. CDT Aug. 23. Visit the seminar webpage to register.
Right Strategy, Right Now! Series: Having the Right Client Scorecard
This session, led by George Crow, associate partner at the Intelitech Group, will discuss how client scorecards have evolved in recent years and the direction they are heading. Crow will also examine how to begin shifting scorecard focus from liquidation and outbound calls to the various outreach methods being used in the industry today, and provide tips on working with a “patient-first” approach so you can make sure your scorecard meets the needs of your client. Don’t miss this opportunity to stay ahead of the curve and deliver the best client experience possible!
This webinar is from 2 to 3 p.m. CDT, Aug. 24. Visit the webinar webpage to register.
Trainer Specialist Designation Workshop
Become an ACA Trainer Specialist and receive ACA’s official essentials training kit for onboarding, retraining, and preparing your team for the Professional Collection Specialist (PCS) exam in this three-day course led by Leslie Bender, senior attorney at Eversheds Sutherland, LaDonna Bohling, FCCE, CCCO, chief compliance officer at Receivable Solutions LLC, and Debra Ciskey, executive vice president of CACi.
This webinar is from 11 a.m. to 12:30 p.m. CDT, Aug. 28-31. Visit the webinar webpage to register.
The Marketing and Sales Mastery Series – Client Relationships: Building and Maintaining Positive Connections
This course, led by Adam Parks, founder and CEO of Branding Arc, and Stephanie Clark, CEO of Verifacts, will help you build and maintain positive relationships with clients. Parks and Clark will cover topics such as customer service, communication strategies, complaint management and conflict resolution. You’ll learn how to create an effective client relationship management plan and handle challenging situations.
This webinar is from 2 to 3 p.m. CDT, Aug. 30. Visit the webinar webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic seminar schedule and Core courses and stay tuned for more coverage of August education and beyond in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at acainternational.org.
If you’re interested in speaking at an ACA webinar, learn more here.
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