We’ve rounded up the most-read articles of the year, featuring insights on new technology, compliance challenges and more.
12/20/2022 9:20 A.M.
2 minute read
As 2022 winds down, we dug into our online analytics to come up with the top 10 Collector magazine articles that really struck a chord with readers throughout the year. The list is diverse, including shorter, technology-focused pieces as well as more in-depth features like the profile of ACA President Courtney Reynaud and compliant email usage under Reg F.
Enjoy this list of the year’s can’t-miss stories.
No. 1: “The Power of Different Perspectives”
In this popular feature profile, we chatted with ACA President Courtney Reynaud about the dynamics of a family business, her passion for advocacy and her goal to encourage a new wave of members to get involved with ACA. By Anne Rosso May, July/August 2022
No. 2: “Breaking it Down”
ACA’s compliance experts explain Reg F’s procedural framework for how debt collectors can use email. By Andrew Pavlik, July/August 2022
No. 3: “The Chicken or the Egg?”
Should you hire an experienced collector or someone new to the industry? ACA member Cortney Helfrich makes a case for the latter. By Cortney Helfrich, September/October 2022
No. 4: “Positive Change”
An ACA member explains how he used a Shark Tank-endorsed tech tool to connect with student loan borrowers. By Anne Rosso May, May/June 2022
No. 5: “Beyond the Payment Portal”
How an ACA member company is using self-service technology to streamline the collections process for generations of consumers. By Anne Rosso May, March/April 2022
No. 6: “Investigating Disputes”
Debt collectors must investigate and verify any dispute raised by a consumer about a debt being collected. Given that the FDCPA and Reg F provide one set of dispute provisions while the FCRA provides another, what’s the best way to stay compliant? By Betsy Clarke, March/April 2022
No. 7: “Adding Definition to Your Data Security Program”
The compliance countdown for the Safeguards Rule is underway. Are you ready? We provide tips and strategies to help you succeed. By Anne Rosso May, November/December 2022
No. 8: “Conversation Starter”
Talking to health care clients about communication consent language will strengthen your email and text messaging programs. By Anne Rosso May, November/December 2022
No. 9: “An Unexpected Homecoming”
Our Origin Stories column explores how members get their start in the accounts receivable management industry. Here, Lorie Roberts, president of Cascade Collections, tells us that she didn’t think she’d take over the family business, but life had other plans. By Katy Zillmer, March/April 2022
No. 10: “Instant Gratification”
Digging into buy now, pay later loans, including what both consumers and regulators think of them. By Anne Rosso May, September/October 2022
If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.