Weddle brings over 35 years of experience to the role.
05/15/2023 6:00 A.M.
1 minute read
DCM Services Inc. (DCMS), an ACA International member company based in Bloomington, Minnesota, announced this month that Scott Weddle has joined the company as its new chief operating officer.
Weddle brings over 35 years of industry experience. He has held various leadership positions at top-tier organizations, most recently at Fortitude Re, HomeServe USA and Service Master.
Weddle provided leadership and expertise as the assistant vice president at Fortitude Re, managing all telephone and technology applications while leading and forecasting multiple high-volume contact centers both directly within the U.S. and indirectly through offshore resources located in Manila. At HomeServe, he was vice president of operations, leading an international team responsible for the strategic direction of the contact center and claims operations. At Service Master, he was director of national contact center strategy, where he led a team responsible for launching and scaling new products and services across four national contact centers, supporting 300+ branch offices.
“Scott is a results-driven leader with a passion for building high-performance teams and creating a culture of accountability and continuous improvement,” said Michael Rosenthal, CEO of DCM Services. “As COO of our company, Scott will leverage his expertise in operational strategy, process optimization and team leadership to drive growth and deliver exceptional results for our customers and stakeholders, while improving on our already dynamic culture. We are excited to have him on board and look forward to his contributions to our success.”
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