Register now for online November education sessions highlighting insights on using AI simulations to improve client conversations, documenting your Blueprint QMS and more. Consider purchasing the All-Access Training Zone to enroll many of your staff in these valuable sessions.
11/04/2022 11:10 P.M.
3 minute read
ACA International has new education events on accounts receivable management industry topics in November, highlighting insights on Safeguards Rule implementation, using AI simulations to improve client conversations, documenting your Blueprint QMS and more.
Before you plan your education for November, does your company enroll many staff in ACA’s online courses? If so, consider purchasing the All-Access Training Zone, which includes Core Curriculum and Hot Topic webinars, plus recordings. If you’re already subscribed, the November education is included in your Training Zone for you and your company—you won’t pay anything more to attend. Also check out our new features to find on-demand education recordings on the education home page.
Take a look at these November courses designed for collectors, trainers, operations and compliance staff and register now.
ACA How: Safeguards Rule Implementation Series
In this multi-part Q&A series, presenters from TPx and ACA will help demystify the GLBA Safeguards Rule and answer any questions you have about the rule. Visit the series webpage for more information and to register.
To continue learning about the Safeguards Rule, Training Zone members have exclusive free access to the full ACA How recordings, including four more live Q&A sessions from TPx, where you can get answers from the experts on your specific data security questions. You’ll also get access to a PDF document with all the questions and answers covered in the series so far. For non-Training Zone members, the recordings are available for purchase.
The next Q&A session is from 2 to 2:30 p.m. CDT, Nov. 11. Visit ACA’s Safeguards Rule Implementation Series webpage here for information and to register for the remaining Q&A sessions.
AI Conversation Simulation: Unlock the Secret to Developing Confident Top-Performing Collectors
This session will show trainers how they can assign new hires and underperforming, tenured collectors hyper-realistic simulations of high-impact scenarios that collectors may face in their daily interactions with consumers. Through this course, trainers can learn how to develop confident, top-performing new hires before their first live call by allowing collectors to practice high-impact scenarios while receiving in-the-moment best practice feedback, either from the home or in the office.
This webinar is from 2 to 3 p.m. CDT, Nov. 14. Visit the webinar webpage to register.
Blueprint® Hot Topic: Documentation Must-Haves
If your company is pursuing ACA International’s Blueprint QMS, or if you need a deep dive into how to assemble the “right” documents and artifacts for your Compliance Management System, join us. Learn planning and organization tips and fun ways to celebrate documentation success with your team. This Hot Topic will refer to the ACA Blueprint QMS system but is open to everyone. Can’t attend this live session? Try ACA Hot Topic on-demand recordings.
This webinar is from 2 to 3 p.m. CDT, Nov. 18. Visit the webinar webpage to register.
Check ACA’s online events calendar for regular updates on the Hot Topic webinar and Core course schedule and stay tuned for more coverage of November education and beyond in ACA Daily.
If you’re interested in speaking at an ACA webinar, learn more here.
For more information about the All-Access Training Zone, visit the product website.
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