Carroll brings 25 years of knowledge and understanding of debt collections operations to the New York-based company.
07/13/2022 3:15 P.M.
1 minute read
Skit.ai, an ACA International member company based in New York, announced today that industry veteran Scott Carroll has joined the company as business head of the debt collections vertical. With more than 25 years of experience in collections operations, Carroll will lead the debt collections vertical using his expertise and understanding of the industry.
“Having a deep knowledge of the industry’s business operations and its everyday challenges is just as important—if not more—as developing cutting-edge technology aimed at driving its transformation,” said Sourabh Gupta, co-founder and CEO of Skit.ai. “Scott Carroll’s experience will strengthen Skit.ai’s mission to make our solution even more robust, effective, and compliant.”
Prior to joining Skit.ai, Carroll was chief operating officer and president of First National Collection Bureau. He has also worked with CreditOne Bank, ICON Health and Fitness and Arrivo Acceptance in a similar capacity.
“I’ve spent almost half of my life in the debt collection space, and observed its evolution. I have closely seen the challenges companies, agents, and customers face,” Carroll said. “I am acutely aware of the regulatory changes and their far-reaching implications. I have a firm conviction that Voice AI has the capability to solve major challenges of the industry—historic agent attrition rates, escalating costs, and stringent compliance—and helping companies thrive even with razor-thin margins in the debt collection industry.”
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