New March Education Sessions on Industry Essentials and Trends Ahead

Register now for industry essentials on the FDCPA, a data reporting and business optimization series, and more for the month of March.

03/08/2022 12:00 P.M.

4.5 minute read

Embark on a new learning journey with ACA International’s accounts receivable management (ARM) industry essentials planned for Core Courses and Hot Topic seminars in March. The upcoming webinars highlight the No Surprises Act and anticipated CFPB enforcement, the Fair Debt Collection Practices Act for decisionmakers, data reporting and the monthly women in collections Water Cooler Chat and more.

Also new: Some of this month’s education is part of various Hot Topics series, allowing consistency in learning on topics such as business optimization and data reporting.

ACA online education is included in the purchase of the All-Access Training Zone. If you’re already subscribed, the March education is included in your Training Zone for you and your company.

Take a look at these courses planned for March and mark your calendars to be a part of our new series features this spring.

Getting the Biggest Bang for Your Marketing & Sales Dollars (series)

This session, part of ACA’s new Business Optimization Series, will discuss how to get the biggest bang for your buck with your marketing and sales-related dollars, including a deep dive into online tools and strategies you can use to improve the brand position of your organization and details on how to evaluate physical marketing and branding opportunities. Receivables marketing veteran Adam Parks, CEO of the Branding Arc marketing firm, will lead this session and share his thoughts and experiences from almost 20 years of experience working for collection agencies, debt buyers, law firms and creditors.

This seminar is from 2 to 3 p.m. CDT March 22. Visit the seminar webpage to register and look for upcoming Business Optimization seminars on online payments, negotiations and more in the coming months.

Data Reporting: Compliance & Operational Metrics

John Bedard, owner of Bedard Law Group PC, and Jeremy Nixon, owner of Rockbridge Consulting LLC, will embark on a four-part series to do a deep dive into how you can become more efficient with data to make strategic decisions.

Each seminar in this series will go deeper into compliance and operations metrics and decision making. By the end of the series, you will have firm ideas and possibilities to consider how you can use data to maximize your performance and minimize litigation risk. In the first session, Bedard and Nixon will concentrate on what metrics you should focus on and high-level goal setting. The series is scheduled for the following Wednesdays at 2 p.m. CST, March 23, May 18, July 27 and Sept. 21.

Visit the seminar webpage to register.

After Reg F, How Do Consumers Actually Want to Communicate With Debt Collection Agencies?

Email, texting and even social media are now deemed acceptable ways to communicate with consumers about their debt. Kaitlyn Filipi, product manager, and Alex Villafranca, CEO, at Arbeit, will lead this seminar by discussing a survey on consumer preferences related to email, texting, social media and phone calls, and will share their results. If you are using different channels of communication to reach consumers, this information will inform your strategy going forward.

This seminar is from 2 to 3 p.m. CDT March 29. Visit the seminar webpage to register.

Check ACA’s online events calendar for regular updates on the Hot Topic seminar schedule and Core Curriculum courses and stay tuned for more coverage of March education and beyond in ACA Daily. Updates are also available by subscribing to events and education email notices and ACA Daily through your My ACA profile at

If you’re interested in speaking at an ACA webinar, learn more here.

For more information about the All-Access Training Zone visit the product website.

If you’re interested in speaking at an ACA webinar, learn more here.

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