Maximize Your Education with ACA’s Customized Roles

ACA’s job role customization helps you filter your training essentials and make the most of your membership.

03/16/2023 3:00 P.M.

3 minute read

ACA International’s customized job roles and communications preferences allow you to tailor your online experience and take advantage of the educational offerings that best fit you and your employees’ specific roles.

Our online store features a list of job roles to choose from so you can filter relevant educational courses and resources included with your Training Zone membership.

“This is such a great opportunity for ACA members to take advantage of,” said ACA’s Director of Education Kelli Krueger. “With customized roles on the online store, education tools and resources are right at your fingertips.”

Here are the roles you can choose from:

  • C-Suite/Senior Management
  • Supervisor/Manager
  • Accounting/Finance
  • Analytics/Data Science
  • Attorney/Legal
  • Chief Compliance Officer
  • Client Service
  • Collection Floor Leadership
  • Collector
  • Compliance
  • Human Resources
  • Information Technology
  • Marketing
  • Operations
  • Sales
  • Training

“We are very excited to see these role-based customization items come to fruition,” said David Williams, president and CEO of Williams & Fudge and ACA’s president-elect. “Our industry is one in which it is very beneficial for those with similar roles to be able to communicate with each other. The ability for ACA to also provide training and education that will be tailored for different positions will add value for our members.”

Updating Professional Roles

Along with ACA’s online store customization, members can also identify what role each employee plays in your organization and easily set communication preferences for each person through the website.

A note: Every person who logs into ACA’s website has the ability to designate their personal role, but only people who have been listed as your company’s main contact or trainer in ACA’s database can update roles for other team members, ensuring that the information is consistent and accurate. We’ve made it very easy for you to see and manage everybody’s roles all at one time.

Questions about your company’s contacts in our database? Reach out to our Member Services team right here.

To get started:

  1. Log in to org
  2. In your profile, click on Company, and scroll down to the Company Contacts section.
  3. Click the blue Edit button to make your changes
  4. Click Save.

If you aren’t a main company contact or a trainer but want to change your personal role, click on Profile and then Your Organizational Roles.

Not a Member of Training Zone? Join Today

ACA’s members-only All-Access Training Zone enables you to attend as many ACA Core Curriculum and Hot Topic seminars as you can.

“The resources that ACA gives us have been incredible and we have really built our post-certification training with the Training Zone as a springboard,” said Katie Borchers, owner and president of Beyond Green Solutions. “We have collectors, admin and sales staff on our team. For training my staff, I really rely on ACA. When we bought our membership, we bought the Training Zone.”

Once you purchase the Training Zone, you and everyone in your company will have access to all Core Curriculum and Hot Topic webinars, as well as past webinar recordings—no access code required.

This includes all Core Courses available on demand or scheduled for the remainder of the year:

  • FDCPA Essentials for Collectors
  • Essential Collection Skills and Techniques
  • Healthcare Collection Management
  • Data Security and Privacy I and II
  • Effective Performance Management
  • Advanced Compliance
  • Advanced FDCPA Issues
  • Root Cause Analysis
  • And many more!

Bundle your company’s online education by purchasing the All-Access Training Zone here:

Remember, subscribe to ACA Daily and Member Alerts under your My ACA profile when logged in to to receive updates on the ACA Huddle.

If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected]. View our publications page for more information and our news submission guidelines here.




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